Reference Guide

HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part
directly to you for replacement. There are two categories of CSR parts:
• Parts for which customer self repair is mandatory. If you request HP to replace these parts, you
will be charged for the travel and labor costs of this service.
• Parts for which customer self repair is optional. These parts are also designed for customer self
repair. If, however, you require that HP replace them for you, this may be done at no additional
charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to
HP, you must ship the defective part back to HP within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
For your convenience, HP provides quick reference tables of which CSR parts are available for your
product. Refer to http://www.hp.com/go/csrparts for details.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and
logistics costs are at your expense.
Advanced unit replacement warranty service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the
terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to
you if the HP Hardware Product you purchased is diagnosed as defective. On receiving the replacement
unit, you will be required to return the defective unit back to HP, in the packaging that arrives with the
replacement unit, within a defined period of time, normally five (5) days. HP will incur all shipping
and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in
HP billing you for the replacement unit.
On-site warranty service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service,
HP may, at its sole discretion, determine if a defect can be repaired:
• Remotely
• By the use of a CSR part
• By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be
scheduled during standard office hours unless otherwise stated for the HP Hardware Product you
purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may
vary with local business practices. If the location of the defective unit is outside the customary service
zone (typically 50km), response times may be longer or there may be additional charges. To locate
the nearest HP authorized service provider, refer to the HP website at http://www.hp.com/support.
6 Types of Hardware Warranty Service