Reference Guide

“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive
property of HP. Additionally, you will:
◦ Use the Proprietary Service Tools only during the applicable warranty period and only as
allowed by HP
◦ Install, maintain, and support Proprietary Service Tools, including any required updates and
patches
◦ Provide remote connectivity through an HP-approved communications line, if required
◦ Assist HP in running the Proprietary Service Tools
◦ Use the electronic data transfer capability to inform HP of events identified by the software
◦ Purchase HP-specified remote connection hardware for systems with remote diagnosis service,
if required
◦ Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools
upon termination of warranty support
◦ Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service
Tools
• In some cases, HP may require additional software such as drivers and agents to be loaded on
your system in order to take advantage of these support solutions and capabilities.
• Use HP remote support solutions where applicable. HP strongly encourages you to use available
support technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource requirements.
• Cooperate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
• Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning any
HP Hardware Product for warranty support, back up your files, data, and programs, and remove
any confidential, proprietary, or personal information.
• Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not
dependent on the HP Hardware Product under warranty support.
• Notify HP if you use HP Hardware Products in an environment that poses a potential health or
safety hazard to HP employees or subcontractors. HP may require you to maintain such products
under HP supervision and may postpone warranty service until you remedy such hazards.
• Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty services that may be applicable to the HP Hardware Product
you have purchased. For more details, refer to the Limited warranty period section.
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,
Types of Hardware Warranty Service 5