Reference Guide

The relevant guarantees are as follows:
• Quality—goods supplied by HP must be of acceptable quality. The test for acceptable quality is
whether a reasonable consumer, fully aware of the state and condition of the goods, would find
them:
◦ safe, durable and free from defects;
◦ acceptable in appearance and finish; and
◦ fit for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on packaging
or labelling.
• Disclosed Purpose—goods or services supplied by HP that HP represents are reasonably fit for a
purpose expressly disclosed by a consumer must be reasonably fit for that purpose.
• Description—goods supplied by HP must match the description provided by HP.
• Sample—goods supplied by HP must match any sample shown to you by HP.
• Title—a consumer who purchases a good from HP must receive clear title to the good.
• Due care and skill—services provided to you by HP must be provided with due care and skill.
• Express warranties—HP will be legally required to comply with the express warranty that is set
out in its terms and conditions.
• Reasonable time—repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies, please contact HP:
Hewlett-Packard Australia Pty Ltd
nl
353 Burwood Highway
nl
Forest Hill Vic 3131
To initiate a support request, please use the numbers below or visit http://www.hp.com.au and select
the Customer Service option for the most current list of phone support numbers.
PhoneProduct
13 10 47 If dialling internationally: [phone]Support for all HP Products except those listed separately
below
1300 721 147 If dialling internationally: [phone]DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal
LaserJet Series 1000, P1000, M1000 and Colour LaserJet
CP1000 Series and model CM1415
1300 721 147 If dialling internationally: [phone]HP Pavilion Desktop PC Support & Spare Parts
1300 888 423 If dialling internationally: [phone]Compaq Presario PC Support & Spare Parts
1 800 83 9667HP MediaSmart Server & HP StorageWorks DataVault
1 300 551 664HP Calculators
1 800 282 653HP WebOS support (Including HP TouchPad and Palm
products)
For further information on consumer rights visit http://www.consumerlaw.gov.au and http://
www.accc.gov.au/consumerguarantees.
22 Australia Warranty Policy