Reference Guide

Support includes:
• Answering installation questions (how-to, first steps, and prerequisites)
• Setting up and configuring software and options supplied or purchased with HP Hardware Products
(how-to and first steps)
• Interpreting system error messages
• Isolating system problems
• Obtaining support pack information or updates for software purchased or supplied with HP
Hardware Products
Support does NOT include assistance with:
• Generating or diagnosing user-generated programs or source codes
• Installation of non-HP products
• System optimization, customization, and network configuration
Contacting HP
If your product fails during the Limited Warranty Period, and the suggestions in the product
documentation do not solve the problem, you can receive support as follows:
• Locate the nearest HP support provider. See the HP Support Center:
http://www.hp.com/go/hpsc
• Contact the nearest HP support provider. Before calling, collect the following information:
Product serial number, model name, and model number◦
◦ Error messages
◦ Add-on options
◦ Operating system
◦ Third-party hardware or software
◦ Detailed questions
Australia Warranty Policy
HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER
RIGHTS
When you buy a good from HP as a consumer, the good comes with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Contacting HP 21