Reference Guide

Table 7 Other Disk Storage Systems (continued)
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Parts-Only Warranty ServiceCSR
5
: All partsRemote monitoring and
notification of errors and
3 yearsIO Accelerator for
BladeSystem c-Class
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: All partsRemote monitoring and
notification of errors and
events (depending on
system capability)
3 years
8
HP LeftHand P4300 Starter
SAN Solution
HP P4300 G2 Starter SAN
Solution
Normal business hours
HP LeftHand P4500
Virtualization SAN Solution
Next business day response
HP P4500 G2 Virtualization
SAN Solution
HP LeftHand P4500
Multi-site SAN Solution
HP P4500 G2 Multi-site
SAN Solution
HP P4500 G2 60TB MDL
SAS Scalable Capacity
SAN Solution
HP P4800 G2 SAS SAN
Solution for BladeSystem
HP P4900 G2 SSD SAN
Solution
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: All parts
Firmware upgrade and
pre-upgrade tasks
Remote monitoring and
notification of errors and
events (depending on
system capability)
3 yearsHP StoreVirtual 4130 SAS
Storage
9
HP StoreVirtual 4330 SAS
Storage
9
Normal business hours
Operating system upgrade
and pre-upgrade tasks
HP StoreVirtual 4330 FC
SAS Storage
9
Next business day response
HP StoreVirtual 4530 SAS
Storage
9
HP StoreVirtual 4630 SAS
Storage
9
HP StoreVirtual 4730 SAS
Storage
9
HP StoreVirtual 4730 FC
SAS Storage
9
HP StoreVirtual 4335
Hybrid Storage
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
3
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
5
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
6
Disk drive warranty may vary. For details, see “Disk Drives and Accessories” (page 11).
Limited Warranty Period 19