Reference Guide

Table 7 Other Disk Storage Systems (continued)
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
2 yearsDisk System DS2500
6
7x24 4-hour remote response
with next business day on-site
response
Firmware upgrade and
pre-upgrade tasks
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: Available on some
parts and mandatory on some
parts
N/A2 yearsHP 4400 Scalable NAS File
Services
6, 7
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
On-site Warranty ServiceNoneLimited via third party
software
2 yearsHP SAN Virtualization
Services Platform (SVSP)
6
7x24 4-hour remote response
with next business day on-site
response
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: Available on some
parts and mandatory on some
parts
N/A3 yearsHP Enterprise File Services
Clustered Gateway
6, 7
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
5
CSR
5
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of events related
to the embedded blade
servers
3 yearsE5000 Messaging System
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
On-site Warranty ServiceNoneN/A3 yearsHP IBRIX X9300 Storage
Gateway
6, 7
Normal business hours
Next business day response
On-site Warranty ServiceNoneN/A3 yearsHP IBRIX X9320 Storage
6, 7
Normal business hours
Next business day response
On-site Warranty ServiceNoneN/A3 yearsHP X9720 Network
Storage
6, 7
Normal business hours
Next business day response
On-site Warranty ServiceNoneN/A3 yearsHP IBRIX X9730 Storage
6, 7
Normal business hours
Next business day response
On-site Warranty ServiceNoneN/A3 yearsHP Extreme Data Storage
9100
6, 7
Normal business hours
Next business day response
Parts-Only Warranty ServiceCSR
5
: All partsRemote monitoring and
notification of errors and
3 yearsHP D2200sb Series Storage
Blades
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
18 Limited Warranty Period