Reference Guide

Table 5 Tape Drives and Autoloaders (continued)
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A1 yearDAT 72x10 1U Tape
Autoloaders
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A1 year1/8 Tape Autoloaders
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: All partsWeb based management
and remote monitoring
1 year1/8 G2 Tape Autoloaders
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A3 yearsDAT 24 SCSI
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A3 yearsDAT 40, 72, 160, and 320
drives
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A3 yearsDLT, VS, DDS, SDLT and
LTO/Ultrium Drives
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A3 years1U and 3U HP Rackmount
Kits
Normal business hours
Firmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
Remote monitoring and
notification of errors and
events (depending on
system capability)
3 yearsUltrium Tape Blades
5
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
3
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
5
Tape drives embedded inside an HP server do not adopt the server warranty.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
Limited Warranty Period 15