Reference Guide

Table 4 Storage Networking Products (continued)
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Whole Unit
Replacement
Firmware upgrade and
pre-upgrade tasks
Remote monitoring and
notification of errors and
events (depending on
system capability)
1 yearSAS Switch
Normal business hours
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
3 years*
for B-Series
nl
2 years for
C-Series
7
Director Switches
7x24 4-hour remote response
with next business day on-site
response
Firmware upgrade and
pre-upgrade tasks
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
2 yearsMDS 9222i Fabric Switch
7x24 4-hour remote response
with next business day on-site
response
Firmware upgrade and
pre-upgrade tasks
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
2 yearEncryption Switches
(Enterprise Class)
7x24 4-hour remote response
with next business day on-site
response
Firmware upgrade and
pre-upgrade tasks
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
3 yearsHost Bus Adapters (HBA)
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
3
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
5
Warranty duration is independent of system warranty.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
7
All the other warranty conditions remain the same, only the duration of the warranty will be changed.
Table 5 Tape Drives and Autoloaders
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Parts-Only Warranty ServiceCSR
6
: Whole Unit
Replacement
N/A1 yearDAT 24 USB
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
14 Limited Warranty Period