Reference Guide

Table 3 Disk Drives and Accessories (continued)
Service Delivery Method
4
Availability & Response
Time
5
Customer Performed
Maintenance Tasks
3
Include
Remote Monitoring &
Support
2
Warranty
Period
1
Product
Next business day response
events (depending on
system capability)
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
3 years,
including SSDs
HP P4900 G2 SSD Storage
System SSD
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
reaching the
write wear limit
Next business day response
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
3 years
8
SSD (These terms apply to
SSDs that are not
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
individually listed in this
table).
1–5 business day response
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
3 yearsSCSI/SAS Disk Drives
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
1–5 business day response
1
Warranty duration is independent of system warranty.
2
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
3
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
4
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
5
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
7
Applies to product numbers ending in B.
8
3 years from the date of purchase or once the SSD has exceeded its respective maximum usage limitation. Solid State Drives that have
exceeded their respective maximum usage limitation are not covered under warranty.
Table 4 Storage Networking Products
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
1 yearNetwork Interface Cards
(NIC)
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
1 yearUltra 320 Dual-Channel
HBA
5
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
1 yearOther Fabric and
Infrastructure Switches
Normal business hours
Next business day response
Limited Warranty Period 13