Reference Guide

Table 3 Disk Drives and Accessories (continued)
Service Delivery Method
4
Availability & Response
Time
5
Customer Performed
Maintenance Tasks
3
Include
Remote Monitoring &
Support
2
Warranty
Period
1
Product
HP 3PAR T-Class Storage
Systems SSD and HDD
Next business day response
reaching the
write wear limit
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
5 years for any
failure for the
HP 3PAR StoreServ 10000
Storage Systems SSD and
HDD
Normal business hours
Next business day response
events (depending on
system capability)
following SSDs
including SSDs
reaching the
write wear limit:
E7W26B,
E7W27B,
E7Y53A,
E7Y54A,
E7W56B,
E7W57B.
3 years for any
SSD failure,
including SSDs
reaching the
write wear limit,
with the
exception of the
product
numbers listed
above.
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
5 years for any
failure for the
HP 3PAR StoreServ 7000
Storage Systems SSD and
HDD
Normal business hours
Next business day response
events (depending on
system capability)
following SSDs
including SSDs
reaching the
write wear limit:
E7W24B,
E7W25B,
E7Y52A,
E7W54B,
E7W55B,
E7Y57A (7450
only).
3 years for any
HDD or SSD
failure,
including SSDs
reaching the
write wear limit
with the
exception of the
product
numbers listed
above.
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
3 years for any
HDD or SSD
HP XP P9500 Disk Array
SSD
Normal business hours
events (depending on
system capability)
failure,
including SSDs
Next business day response
reaching the
write wear limit
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
2 yearsHP XP24000/XP20000
Disk Array SSD
Normal business hours
12 Limited Warranty Period