Reference Guide

1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
3
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
5
Disk drive warranty may vary. For details, see Table 3 (page 11).
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
7
For details on the services bundled with this product, check the product specifications at http://www.hp.com.
8
Bundled disk drives and SAS switches might have different warranty terms than the MDS600. For more information, see Table 3 (page
11) and Table 4 (page 13).
Table 3 Disk Drives and Accessories
Service Delivery Method
4
Availability & Response
Time
5
Customer Performed
Maintenance Tasks
3
Include
Remote Monitoring &
Support
2
Warranty
Period
1
Product
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
1 yearATA/PATA/SATA Disk
Drives
Normal business hours
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
1–5 business day response
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
1 yearBatteries
Normal business hours
events (depending on
system capability)
1–5 business day response
Service Delivery Method
and Response Time is the
XP: none
EVA: CSR
6
: All parts
Remote monitoring and
notification of errors and
events (depending on
system capability)
Battery
warranty
duration is the
same as the
Batteries — XP, EVA, and
3PAR
same as what is specified
for the Storage System.
3PAR: none
system warranty Refer to Table 1 for your
specific product.duration. Refer
to Table 1 for
your specific
product.
On-site Warranty ServiceCSR
6
: All parts in FC Disk
Shelf
Remote monitoring and
notification of errors and
events (depending on
system capability)
2 yearsOther EVA FC and FATA
Drive Modules
7x24 4-hour remote
response with next business
day on-site response
Firmware upgrade and
pre-upgrade tasks
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
3 years for any
HDD or SSD
EVA 4400, 6400 and
8400 Solid State Drives
(SSD)
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
failure,
including SSDs
reaching the
write wear limit
EVA 6400, 8400 FC and
FATA Drive Modules
EVA 4400 FC and FATA
Drive Modules
7
P6300, P6350, P6550, and
P6500 SAS Hard Disk
Drives (HDDs) and Solid
State Drives (SDDs).
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
3 years for any
HDD or SSD
HP 3PAR F-Class Storage
Systems SSD and HDD
Normal business hours
events (depending on
system capability)
failure,
including SSDs
Limited Warranty Period 11