Reference Guide

Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued)
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsHP X1000 G1
HP X3000 G1
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsHP X1000 G2
HP X3000 G2
HP X5000 G2
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsHP StoreEasy 1000
HP StoreEasy 3000
HP StoreEasy 5000
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
First year: On-site Warranty
Service for service events not
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsAll-in-One Storage System
AiO400
5, 7
remedied remotely or through
CSR
6
Firmware upgrade and
pre-upgrade tasks Second and third years:
Parts-Only Warranty Service
Normal business hours
Next business day response
First year: On-site Warranty
Service for service events not
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsMSA1000, 1500, 1510i
remedied remotely or through
CSR
6
Firmware upgrade and
pre-upgrade tasks Second and third years:
Parts-Only Warranty Service
Normal business hours
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsMSA500
5
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
events
3 yearsMSA20, 30, 50, 60, 70,
SFS20
5, 7
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
Parts-Only Warranty ServiceCSR
6
: All partsRemote monitoring and
notification of errors and
events
3 yearsMSA2000
5
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
Parts-Only Warranty Service
8
CSR
6
: All partsRemote monitoring and
notification of errors and
3 yearsMDS600
Normal business hoursFirmware upgrade and
pre-upgrade tasks
events (depending on
system capability)
Next business day response
10 Limited Warranty Period