User's Manual

HP Storage Essentials SRM 6.0 User Guide 247
• From the Database Admin Utility. See ”Checking the Database and Listener Status” on
page 234.
Checking Database Status:
These steps should restart the database. If you receive an error message, contact technical support.
• On Windows:
• From the command line, enter the following commands:
Sqlplus /nolog
Sql>connect sys/change_on_install@appiq as sysdba
Sql> startup force;
• From the Database Admin Utility. See ”Checking the Database and Listener Status” on
page 234.
• On UNIX systems:
• From the command line, first login as an Oracle user by entering su – oracle. Then, enter
the following commands:
Sqlplus /nolog
Sql>connect sys/change_on_install@appiq as sysdba
Sql> startup force;
• From the Database Admin Utility. See ”Checking the Database and Listener Status” on
page 234.
Generating a Support Database for Customer Support:
When contacting Customer Support, you may be asked to generate support database. See
Generating a Support Database, page 244.