HP Session Allocation Manager (HP SAM) v.3.1 Administrator's Guide

Question Answer
Why does a user, whose Security Group has been added to
HP SAM from a child domain, receive the error “Your
account cannot be assigned to any existing roles?”
The user may see this error when logging into HP SAM using
his username in UPN ([e-mail]) format. When
UPN is used, HP SAM checks the global catalog for group
memberships in Active Directory. Local and Global Security
Groups are not visible this way. The administrator has two
options—either change the Security Group to be a Universal
Security Group, or, instruct the user not to use UPN format
when logging in.
I restored my HP SAM database from tape backup after the
HP SAM SQL server was recovered from an unexpected
failure. Is a synchronize operation enough to get all the latest
status for all computing resources?
It depends on when the database backup was performed.
New computing resources may be registered after the last
backup was performed. If so, those computing resources do
not exist in the backup data. The synchronize operation
works only on computing resources the system is aware of. If
the status of those computing resources was off-line,
disconnected, or on-line when the SQL server went down,
then you must find those computing resources and add them
back to the HP SAM system. To do that, stop and restart the
registration service on those units. When in doubt, stop and
restart the registration service on all of the computing
resources. This action has no impact on current users active
on the computing resources.
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