HP Session Allocation Manager (HP SAM) v.3.1 Administrator's Guide

B Frequently Asked Questions
Question Answer
Why do some users on the HP SAM client have to select a
role or resource to connect and others do not.
Users who are in more than one role must select the role to
connect. Those users who are in only one role do not see
this screen. A user assigned a single dedicated resource
does not have to select a role. Also, when Monitor Layout
IDs or Multi-Session Autoconnections or Resource
Reservations are used, the user is not prompted for a role or
resource.
Can the user connect to multiple computing resources from
the same client access device?
Yes. If multiple resources have been assigned to the user,
the user may connect to those resources. Additionally, if the
user is in multiple roles, the user can connect to a blade from
each role.
Why is my blade being marked offline even though I am able
to connect to it using Remote Desktop Connection?
Check your firewall settings on the computing resource to
make sure the HP SAM port (47777) is allowed for incoming
connection.
My user is unable to connect to a computing resource on the
browser-based Web client. What’s going on?
Verify that the server is up and running and your firewall is
enabled to allow port 3389 for IEXPLORE.EXE
Why is my client not switching to the failover server in my
list?
Make sure the FAILOVER=1 is defined in your .SAM file
Why are my users being asked to reconnect using the HP
SAM client every time there is a network glitch?
The Auto-Reconnect setting is set to OFF. If your network is
set to log your users off when they are disconnected or timed
out, any network glitch that disconnects a user or times the
user out will also log the user off. Another user could then
connect. If the Auto-Reconnect setting is set to On, the
original user might then automatically re-connect and bump
off the new user. HP recommends that you set Auto-
Reconnect to OFF.
Why are my settings not working as I set them on the client
side?
The settings on the client side may have been overridden by
forced settings on the HP SAM server in the Policy tab.
Also, settings not valid on the protocol used are ignored.
Why does my user have to type the password twice every
time to log into a computing resource?
This should not happen. The Active Directory policy is
requiring the user to log in to the blade interactively. Either
disable this policy or remove the Password box from the HP
SAM client by setting PasswordEnable=0 in the .SAM file.
This could also be caused by using RGS in Easy Log-in or
Default mode.
I got an error during registration service upgrade installation. Check to see if the event log is open. If so, you must close
the log so the tool can remove the old executable and
upgrade to the new one.
84 Appendix B Frequently Asked Questions ENWW