HP Tower Server tc3100 Operations and Maintenance Guide Online Version: 1.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HewlettPackard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Controls and Indicators ......................................................................................................................... 1 Front Panel ............................................................................................................................................... 1 Additional Controls and Indicators........................................................................................................ 2 Hot Swap Hard Drive Indicators .......................
Contents Upgrading the Firmware ..................................................................................................................... 32 Reinstalling the NOS .......................................................................................................................... 32 Accessory Boards ................................................................................................................................... 32 Tested PCI Boards .........................................
Contents 'Operating System Not Found' Message Appears................................................................................. 68 Server Stops or Hangs While Starting Up.............................................................................................. 69 Power Problems .................................................................................................................................... 69 Video/Monitor Problems ..............................................................
1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the HP Server tc3100. Front Panel The front panel of the HP Server tc3100 provides the controls and indicators commonly used when operating the server. See Figure 1-1 and Figure 1-2. Table 1-1 describes the LED indicators. Figure 1-1. HP Server tc3100 with Cold Swap Hard Drives Figure 1-2.
Controls and Indicators Table 1-1. Control Panel Switches and Indicators Control/Indicator Description Power On/Off/Sleep Button The power switch turns the HP server power On or Off. If sleep states are available, it also transitions between Power On and sleep states. Sleep states are NOS dependent and only available if your NOS supports power management based on the ACPI (Advanced Configuration and Power Interface) standard.
Controls and Indicators Table 1-2.
Controls and Indicators Table 1-4. Hot Swap Hard Drive LED Indicators Status LED Activity Status LED · Off: Normal or unit not powered · Off: Normal · Green (solid): - Normal and under power · Green (flashing): I/O activity · Green (solid for more than one minute): Disk spinning up or "hung" · - I/O activity · Amber (flashing): predictive failure · Amber (solid): hard drive failure Rear Panel The ports and connectors at the rear are listed below and shown in Figure 1-4.
Controls and Indicators Table 1-5. LAN Port (RJ45) LED Indicators Indicator Definition LAN Speed LED This LED is the LAN speed indicator. · Steady amber indicates the LAN is operating at 100 Mbps LAN speed. · Off indicates the LAN is operating at 10 Mbps LAN speed. Link LED This LED is the activity/link indicator. · Steady green indicates a valid LAN link. · Flashing green indicates there is LAN activity. Applying Power to the HP Server Powering Up the Server 1.
Controls and Indicators Connecting Power to Multiple-Server Configurations The HP Server temporarily draws a large "inrush current" when first connected to an AC power source. The inrush current is much greater than the server's normal operating current and generally, the AC power source can handle the normal inrush current. However, if you install several HP Servers on one circuit, precautions are necessary.
2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional.
Chapter 2 External Connectors Parallel Port 1 2 3 4 5 6 7 8 9 10 11 12 13 Pin Number 14 15 16 17 18 19 20 21 22 23 24 25 Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledgeb 2 Data bit 06 11 Busy 3 Data bit 1a 12 Paper end 4 Data bit 2a 13 Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit 7a 18-25 Signal ground a.
Chapter 2 External Connectors Standard Video The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual provided with your monitor.
Chapter 2 External Connectors Standard LAN GRN LED 1 Pin Number 8 Signal Description 1 Data signal 2 Not used 3 Ground 4 Power (+5 V dc) 5 Clock signal 6-8 10 YEL LED Not used
3 Installing and Configuring Opening and Closing the HP Server tc3100 This section describes how to open and close the front bezel, lower bezel, and side panel of the HP Server tc3100. WARNING Before opening the server, always disconnect the power cord and unplug cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Chapter 3 Installing and Configuring Opening the Upper Bezel You need to open the upper bezel to remove and replace the flexible disk drive and CD-ROM, or add a tape device. · If you are installing or removing SCSI cold swap hard drives, you must open the upper bezel to open the lower bezel. · If you are installing hardware options, you need only unlock the front bezel; the bezel does not have to be open.
Chapter 3 Installing and Configuring Figure 3-3. Lower Bezel (Open) Opening the Side Panel The power supply and fan can be installed and removed through the side panel. The user can also access the CPU system board, memory DIMMs, and all SCSI and IDE power cords. 1. Power off the server and disconnect all power cords and any telecommunications cables. 2. Unlock the upper bezel. 3. Lift the latch and open the panel. See Figure 3-4. Figure 3-4.
Chapter 3 Installing and Configuring 4. To remove the panel, raise the panel up and out of its track. Mass Storage The HP Server tc3100 comes standard with an IDE CD-ROM and a flexible disk drive with some configuration of SCSI hard disk drives and an optional SCSI tape backup drive. The internal mass storage can hold up to five SCSI hard drives with cabling provided.
Chapter 3 Installing and Configuring o The optional HP supplied tape drive comes with a 50-to-68-pin adapter to connect to the SCSI connector on the cable used to connect the tape drive. · SCSI Drive Addressing o The drives in the cold swap and hot swap cage are automatically assigned SCSI addresses by the HP Server. o The non-hot swap SCSI devices use SCSI IDs from 0 through 15, with the following restrictions: Ø Narrow SCSI devices must be addressed 0 through 6.
Chapter 3 Installing and Configuring 6. PCI slot 5 7. PCI slot 4 8. PCI slot 3 9. PCI slot 2 10. PCI slot 1 11. Embedded LAN For information about booting off of a hard disk connected to an accessory board, see "Installing a Disk Array Controller Board" later in this chapter. NOTE The boot order can be changed using the server's (BIOS) Setup Utility and the SCSI Select Utility. See “BIOS Setup Utility” later in this chapter.
Chapter 3 Installing and Configuring Flexible Disk Drive Use the following steps to install a flexible disk drive (FDD): 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly. 3. Open the upper bezel and side panel. 4. Press the two latches of the drive inward and slide the drive out far enough to expose the connectors. 5.
Chapter 3 Installing and Configuring Figure 3-6. Removing a Hard Disk Drive 6. Gently slide the new drive into the available opening until the eject mechanism clicks. 7. Connect the power and signal cable to the new drive. 8. Close the upper bezel and side panel, and replace the external cables and power cord. 9. Power up the server and return it to normal operation. NOTE If you will not be replacing the drive, replace the disk with a filler panel to ensure the integrity of the cooling system.
Chapter 3 Installing and Configuring Figure 3-7. Installing Additional Cabling Installing Optional Internal to External SCSI Cable The HP Server tc3100 can be configured to extend one of its SCSI channels (channel A) to an external SCSI connector. This allows you to connect additional external mass storage devices to the second channel of the server's embedded SCSI controller. It requires a second SCSI cable, HP Server tc3100 Internal/External SCSI Cable Kit, PN: P1774A. 1. Remove the IO locking bracket.
Chapter 3 Installing and Configuring 2. Push the top PCI slot cover from the rear of the chassis to remove it. 3. Connect one end to the free SCSI connector (Channel A) on the system board. See Figure 3-9. 4. Route the cable straight back to the open slot and clip it in place at the top. Figure 3-9. External SCSI Cable 5. Replace the IO locking bracket and rotate it to close. Installing Cold Swap Hard Drives Use the following steps to install cold swap hard drives: 1.
Chapter 3 Installing and Configuring Removing Cold Swap Hard Drives 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly. WARNING The power supply will continue to provide standby current to the HP Server until the power cord is disconnected. 3.
Chapter 3 Installing and Configuring Installing Hot Swap Hard Drives Use the following steps to install hot swap hard drives: CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity. When you remove the drive from the anti-static bag, handle it only by the frame. Do not touch the electrical components.
Chapter 3 Installing and Configuring Removing Hot Swap Hard Drives CAUTION You must remove the drive slowly to ensure the drive heads are parked prior to removal. Ensure you follow these instructions carefully to prevent handling damage, such as head slaps or head actuator unlocking. 1. Unlock the hot swap mass storage cage before attempting to remove the drive. 2. To unlock the drive, push the locking latch in and then pull the ejector handle toward you. 3.
Chapter 3 Installing and Configuring To ensure you have the correct DIMMs before installation, refer to one of the following for a list of qualified DIMMs: · Technical Reference Label inside the HP Server's side panel · Information Assistant on the HP Server Online Documentation CD-ROM · HP Customer Service CAUTION Use an anti static service kit (3M 8501/8502/8503 or equivalent). This kit includes a static-dissipating work surface, a chassis clip lead, and a wrist strap.
Chapter 3 Installing and Configuring Figure 3-13. DIMM Locations on System Board 5. Spread the two retaining latches outward to accept the DIMM. 6. Remove the HP DIMM from its protective container, handling the module by its edges. If you must lay it down, place it on an anti-static mat. 7. Align the notches on the new DIMM with the keys on the DIMM slot. See Figure 3-14. Figure 3-14.
Chapter 3 Installing and Configuring 8. Hold the DIMM at 90 degrees to the system board and press the DIMM firmly and evenly into the slot until the retaining latches close. See 3-15. It is important to hold the DIMM firmly with both hands and use even pressure so as not to bend or break the DIMM connector during installation. If the latches do not close, the DIMM is not inserted correctly. Figure 3-15. DIMM Insertion 9. Close the side panel. 10. Reconnect the power cord and all external cables. 11.
Chapter 3 Installing and Configuring Guidelines The HP Server tc3100 supports speeds of 1.13-1.40 GHz with a front side bus (FSB) speed of 133 MHz. For the most recent support information, visit the HP web site http:/www.hp.com and click the support button. · Both processors must be the same type and have the same product number, which insures the same clock speed, cache size, and FSB speed. · The processors must operate at the designated speed stated by the product type on the processor.
Chapter 3 Installing and Configuring Installing a Second Processor This section provides the instructions for installing a second processor and its heatsink on the system board. Figure 3-16 indicates the location of the primary and secondary processors. CAUTION Take the following precautions when installing processors: - Leave the processor in the anti-static bag until you are ready to install it.
Chapter 3 Installing and Configuring Figure 3-17. Removing the Terminator 8. Lift the terminator out of the socket and place it on an anti-static surface or in a container. NOTE Keep the terminator for future use. The terminator must be installed in the secondary processor socket when only one processor is used or the HP Server will not operate properly. 9. Align the second processor over the empty processor socket. See Figure 3-18.
Chapter 3 Installing and Configuring Installing the Heatsink Once the processor is installed, the cooling fan-heatsink must be installed on top of the processor. Each processor requires a heatsink, with its cooling fan attached, and a thermal interface material (grease) between the processor and the heatsink. The heatsink is mechanically connected to the processor socket with both latches, mechanically making contact with processor. HP recommends you do not reuse a heatsink. 1.
Chapter 3 Installing and Configuring 4. Connect the heatsink's cooling fan connector to the 2nd cooling fan connector (CPU 2 Fan) on the system board. See Figure 3-19. CAUTION Failure to connect the cooling fan to its power connector will cause the server to shut down with no messages displayed, possibly causing damage to the processor. NOTE No speed switch settings are required for the supported processors in the HP Server.
Chapter 3 Installing and Configuring Firmware and Software Changes This section deals with the firmware changes provided by the HP Server Navigator CD-ROM and the possible reinstalling of the NOS to recognize the second processor. Upgrading the Firmware If your processor included a new HP Server Navigator CD-ROM, insert the CD into the HP Server CD-ROM drive and power on the server. Follow the instructions provided on screen to ensure the system BIOS is up-todate.
Chapter 3 Installing and Configuring Boot Priority The server's boot order should be considered when selecting a boot device. This is especially important if you are installing a board that requires a higher priority in the boot order. The board's boot priority is set by its slot location in the boot order. By default the server searches for boot devices in this order: 1. IDE CD-ROM drive 2. Flexible disk drive 3. Embedded SCSI A channel (external SCSI Drives) 4. Embedded SCSI B channel (SCSI Devices) 5.
Chapter 3 Installing and Configuring 3. Read the documentation included with the accessory board and follow any special instructions. PCI boards must be set to INT A on the board if jumpers are provided. NOTE Adding a PCI-to-PCI bridge board to the HP Server may alter the server's boot order. This boot order can be changed using the Setup Utility (press F2 during the boot process). Refer to "Boot Priority" earlier in this chapter. 4. Open the side panel.
Chapter 3 Installing and Configuring Figure 3-21. Accessory Slots NOTE Refer to the Readme file, Tested Products List, or Configuration Advisor on your HP Server Navigator CD-ROM for specific slot recommendations for a particular PCI board type. 8. Push the PCI slot cover from the rear of the chassis and slide it towards you to remove it. See Figure 3-22. NOTE Ensure you save the slot covers for use later to prevent EMI interference. Figure 3-22. Removing Slot Cover 9.
Chapter 3 Installing and Configuring 11. Replace the IO retaining bracket and rotate it to close. 12. Close the PCI card guide retainer if open. 13. Close the side panel. 14. Replace the external cables and power cord. 15. Power up the server and return it to normal operation. Once the HP server is returned to normal operation, you may need to install software drivers.
Chapter 3 Installing and Configuring 2. If a LAN cable is provided, you may connect it now or wait until you have verified the HP Server's operation. Uninterruptible Power Supply (UPS) 1. If you have a UPS installed, turn it on. 2. Connect the serial cable between the UPS and the HP Server. Refer to the user guide included with the UPS for additional information. The HP Server tc3100 performs a diagnostic test when the power switch is turned on.
Chapter 3 Installing and Configuring Obtaining HP Server Navigator Release History The release history (archive) of the HP Server Navigator CD-ROM provides you with a list in numerical order of the firmware upgrades and software drivers for the HP Server. The release history is updated in the archive for each new release of the HP Server Navigator CD-ROM. The most current Status Report provides the latest information for your particular HP Server.
Chapter 3 Installing and Configuring BIOS Setup Utility The HP Server (BIOS) Setup Utility is used to configure the following server options: · User Preferences · Security · Configuration · Exit Accessing the Setup Utility The (BIOS) Setup Utility menu offers the choices listed above, and the corresponding items are described in the topics below. 1. Turn on the monitor and the HP Server. 2. Start the Setup Utility by pressing the F2 key, when the following message appears on the boot screen.
Chapter 3 Installing and Configuring o Boot Device Ordering - Set the boot order, including bootable boards. o Embedded LAN/USB Settings Ø Embedded LAN – Enable/Disable the embedded LAN. Ø Boot ROM – If enabled, the PXE boot ROM is loaded to allow the system to retrieve a boot image from another system on the network instead of booting from a local device. A boot image server must be running on the network. Ø Wake-on-LAN – Wakes the server from its "sleep" state upon receiving a "Magic Packet.
Chapter 3 Installing and Configuring 7. Scroll to System Date field to enter the system date in the field. The dates are entered in the "System Date" field in the same way as the time is entered in the "System Time" field. This field also has three separate sub-fields for month, day, and year enclosed in brackets [xx/xx/xxxx]. 8. Type in the month and press Enter to move to the day field. 9. Then type in the day and press Enter again to move to the year field. 10.
Chapter 3 Installing and Configuring 4. Press the Enter key to enter a new password or change the old one. A pop-up menu appears titled, "Set Power-On Password." If no password has been entered, the field "Enter new password: [ ]" is highlighted. If a previous password has been entered, the field "Enter old password: [ ]" is highlighted. NOTE To leave the pop-up menu without entering a password, press the Esc key at any time. 5. Enter the password (new or old) in the appropriate field and press Enter.
Chapter 3 Installing and Configuring 3. Select Serial Ports. 4. Select Console Redirection. 5. Set the Com Port Address to 3F8/IRQ 4 (Serial Port A). 6. Select a baud rate. 7. Select console type. 8. Select flow control. 9. Select modem for console connection. 10. Then, after setting up your server and a remote PC console with modems, you install your terminal emulation software (pcANYWHERE32 included with the server) on the remote console to establish a connection.
Chapter 3 Installing and Configuring SCSI Configuration Utility The HP Server uses the Symbios SCSI Configuration Utility to verify or modify the embedded SCSI controller settings for the devices connected to the two SCSI channel connectors on the system board. If you need to verify or modify SCSI controller settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the Symbios Configuration utility.
4 Diagnostics When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Server: · Built-in diagnostic Error Messages. · BIOS and other error messages. These are errors detected by the system BIOS outside the built-in diagnostics or application errors. To see the Power On Self-Tests (POST): · The HP Server must be functionally able to run the diagnostics.
Chapter 4 Diagnostics No Error Messages Displayed General Checks: 1. All external cables and power cables are firmly plugged in. 2. The power outlet is working. 3. The server and monitor are turned on. (The power-on indicator should be illuminated.) 4. The display's contrast and brightness settings are correct. 5. All internal cables are properly connected and all boards firmly seated. 6. Verify the processor and its heatsink-fan are fully seated in its socket on the system board. 7.
Chapter 4 Diagnostics Table 4-1 describes typical POST text errors and the corrective action you may take to remedy the problem. Table 4-1. POST Error Messages Message Operating system not found Corrective Action · Verify the desired boot drive has power and its SCSI cable is connected. · Verify the SCSI cable is securely plugged into the SCSI connector on the system board. · Verify the boot device is enabled in the Setup Utility under the Security menu.
Chapter 4 Diagnostics 7. Turn on power to the server. 8. Press F2 to run the Setup Utility when appears. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Utility. Figure 4-1. Configuration Switch Positions HP Management Solutions HP Management Solutions is a comprehensive suite of utilities, applications, and built-in features to manage servers locally or from remote locations.
Chapter 4 Diagnostics HP Server DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design, diagnostic software executes simple tests of each hardware component. Usually, such tests assure that hardware is not the source of server problems.
Chapter 4 Diagnostics About Error Messages A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response. When you run a test, it exercises many aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are encountered rarely, if ever.
Chapter 4 Diagnostics · Easy linkage with leading management platforms, including HP OpenView Network Node Manager and Computer Associates' Unicenter TNG and Tivoli products · HP TopTools AutoAlert provides proactive warning of problems and advice on quick resolution through a friendly "traffic light" user interface · Support for DMI 2.
5 Error Messages Power-On Self Test (POST) Error Codes Error messages (POST Codes) are encountered if an error condition occurs during the boot process of the HP Server tc3100. All codes and their respective descriptions are listed in the following table; all the codes may not apply to your server. These codes will appear on the display monitor, provided it and the supporting circuitry are functioning. NOTE Do not take remove/replacement actions until you have taken other troubleshooting steps.
Chapter 5 Error Messages Code Description Problem/Solution 0020 ISA initialization problem The ROM on the accessory board is bad or the board has a conflict with a system board reserved resource (address, DMA, or IRQ). (This does not apply to tc3100) To correct this: 1. Change the resources used by the ISA accessory boards. 2. Try to disable (free) resources used by system board devices. 3. If the problem persists, the accessory board may be defective. Contact the accessory board vendor.
Chapter 5 Error Messages Code Description Problem/Solution 0076 Integrated HP NetRAID processor is not responding. This problem will prevent the operation of the Integrated HP NetRAID, if it is enabled. The problem may also prevent operation of some PCI slots. (This does not apply to tc3100) 1. Flash the Integrated HP NetRAID firmware and reboot the system. 2. If the error persists, your I/O board may need to be replaced. Contact your service representative.
Chapter 5 Error Messages Code Description Problem/Solution 0108 Mouse and Keyboard connections reversed POST has detected the mouse and keyboard connections are reversed. To correct this: 1. Turn the server off. 2. Swap the mouse and keyboard connections. 3. Turn on the server power and reboot the server. 0200 Serial Port Controller resource conflict POST has detected an address space or IRQ resource conflict between one of the integrated serial port controllers and an accessory board.
Chapter 5 Error Messages Code Description Problem/Solution 0306 Flexible disk drive controller boot error POST has detected a general failure on the integrated flexible disk controller. To verify this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service representative.
Chapter 5 Error Messages Code Description Problem/Solution 0500 Hard Disk (primary) controller boot error POST has detected a general failure on the integrated (primary) hard disk controller. To correct this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service representative. (The following does not apply to tc3100) 1.
Chapter 5 Error Messages Code Description Problem/Solution 053X Hard Disk drive connection problem POST has detected a hard disk drive on the second (slave) position on the IDE cable, but no hard disk has been found on the first (master) position. (This does not apply to tc3100) (Error code #0530 is the primary channel cable IDE1 and #0531 is the secondary channel cable IDE2) To correct this: 1.
Chapter 5 Error Messages Code Description Problem/Solution 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type, or the correct speed. To correct this: 1. If additional memory was just installed in your server, please verify the correct DIMM type and speed for this server was installed. Refer to the DIMM description in "Memory Modules" in Chapter 3, "Installing and Configuring." 2.
Chapter 5 Error Messages Code Description Problem/Solution 0901 Integrated LAN enable error The system could not enable the integrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP Server. 2. Disconnect the power cord for 20 seconds. 3. Reconnect the power cord and power on the HP Server. 4. If the error appears upon restarting, update the system BIOS. 5. Insert the HP Navigator CD-ROM in the CD-ROM drive and power-cycle your system.
Chapter 5 Error Messages Code Description Problem/Solution 0B3x Processor Module conflict POST has detected the processor modules installed in the server are not the same type or speed. To correct this: 2. Ensure both processor modules in the server have the same product code, which should include the type, heat sink, and speed. 3. If not, replace one or both to ensure both are the same product code. This problem must be corrected to avoid possible malfunction or reliability problems.
6 Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc3100. Be sure to turn off power to the server when cleaning it. Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with a damp, lint-free cloth. Lock the keyboard if there is that option on the HP Server; otherwise, power off the HP Server before cleaning.
Chapter 6 Troubleshooting · HP DiagTools Utility - An easy-to-use hardware diagnostic for HP Server verification and rapid troubleshooting. Use this image to copy DiagTools to two (2) flexible diskettes from the HP Server Navigator CD-ROM. · The Startup CD-ROM (only available for the HP Server tc2100 and tc2110) also provides the same DiagTools utility for troubleshooting purposes: Boot to the HP Startup CD-Rom on the HP Server and execute the utility. The HP DiagTools Utility will automatically launch.
Chapter 6 Troubleshooting · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at: www.hp.com/toptools · For general information on HP Server products, refer to: www.hp.com and search for the specific product. These instructions do not generally cover third-party components or devices.
Chapter 6 Troubleshooting 7. Use only HP-provided drivers for any HP devices used in the HP Server. This includes using HP drivers for the initial installation of any NOS (Network Operating System) that is supported on the specific HP Server. 8. Check all cable and power connections, including those in the rack. If the HP Server is not powering on, unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the HP Server. Check for normal operation. 9.
Chapter 6 Troubleshooting 3. Locate and download the latest HP Server BIOS to the PC’s hard drive. Find the file that was downloaded and double-click on the file and follow the instructions to extract the file to the floppy disk. This downloaded BIOS on the diskette becomes the BIOS update diskette. 4. Boot the HP Server with the BIOS update diskette in the flexible disk drive. The BIOS Utility Update program will start and you will be prompted to update the system BIOS. 5.
Chapter 6 Troubleshooting o Incorrect System Configuration 8. Press F2 to run the BIOS Setup Utility. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Utility. Password Problems The only way to resolve the issue of a forgotten Supervisor password is to clear the password by using the appropriate dipswitch on the system board. Refer to the previous section for location of the password dipswitch. ..
Chapter 6 Troubleshooting 4. If a disk array controller is being used and the NOS is installed on a hardware array/container, verify that the array/container is in an optimal state by accessing and checking the disk array controller’s setup utility during startup. 5. Boot to a DOS boot disk and check the partitions to make sure the primary partition is active. If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance.
Chapter 6 Troubleshooting e. Verify the DC power supply cable connected to the system board. 4. If the fans (system, power supply, and processor heat sink) are not audible and the above steps are verified: a. Disconnect the power cord/s for five minutes in order to reset the power supply’s circuitry. b. With the power cord/s disconnected, remove the HP Server cover. CAUTION Always wear an anti-static wrist guard when working inside the HP Server. c.
Chapter 6 Troubleshooting A blinking green power LED indicates the HP Server tc3100 is in a sleep mode. These are basic guidelines for troubleshooting video issues. They are arranged in such an order as to be used progressively. The HP Server should not be re-populated with components until video is produced. For each step taken, be certain to unplug the power for 30-60 seconds prior to powering the HP Server back on. For each power up attempt, allow at least 60 seconds for the HP Server to produce video.
Chapter 6 Troubleshooting Configuration Problems The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is Frequently Lost WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
Chapter 6 Troubleshooting 8. Examine the printer for a paper jam. 9. Run the printer self-test. Refer to the printer’s manual for instructions. 10. Ensure the correct port setting when configuring the printer. 11. Run the system BIOS Setup Utility ( on POST when prompted) to verify the I/O port status. Make sure it is not disabled.) 12. Test another peripheral from the HP Server’s parallel port to ensure functionality.
Chapter 6 Troubleshooting Flexible Disk and Flexible Disk Drive Problems If the HP Server cannot boot from, write to, or format a flexible disk, do the following: 1. Try booting from a known good flexible disk. 2. If there is a bootable CD in the CD-ROM drive, remove it. By default, the CD-ROM drive is first in the boot order, so if there is a CD-ROM disk in the drive, the HP Server will not boot to a bootable flexible disk. 3.
Chapter 6 Troubleshooting 4. After the disk is removed, start the HP Server and try to open the drawer again with the Eject Button or software command. If the drawer still will not open, call HP Customer Support for further assistance before replacing any parts. The CD-ROM Drive is Not Working Properly The CD-ROM drive provided with all the HP Server models is an IDE CD-ROM. If the CD-ROM drive does not work, do the following: 1.
Chapter 6 Troubleshooting 2. Ensure that the SCSI boot controller’s BIOS is enabled. Check this from the SCSI Setup Utility. To access this utility, enter CTRL C when a Symbios controller banners on POST or CTRL A when an Adaptec controller banners on POST. 3. Determine what the boot order is for the HP Server. To verify that the SCSI boot controller board is in the correct position in the boot order, enter F2 on POST to access the system BIOS Setup Utility.
Chapter 6 Troubleshooting 2. Run DiagTools and verify: a. SCSI Ids and any relevant switch settings. b. SCSI bus information. 3. If an accessory board was added recently, check for a resource conflict between the new board and an existing accessory boards. a. Remove the board and restart the HP Server. b. If this corrects the problem, the new board is either defective or it is trying to use a system resource used by another SCSI controller board. c. Try the accessory board in another slot. 4.
Chapter 6 Troubleshooting 9. Check the system BIOS version to ensure it is the most recently issued version. The most recent version is listed on HP’s website. 10. Verify the SCSI bus is terminated at both ends. By default, HP Server SCSI controllers in external enclosures are terminated. When a device is connected to a connector on the SCSI bus, bus termination for that connector is disabled.
Chapter 6 Troubleshooting Contact the HP Customer Support Center for further troubleshooting assistance if needed. Network Interface Card (embedded or PCI) Problems If the HP Server cannot connect to the network and all the LEDs are lit on the NIC: 1. Verify that there are no resource conflicts between the NIC and any other accessory. Do this from the system BIOS Setup Utility ( on POST when prompted). 2. Reboot the HP Server and log into the NOS. 3.
Chapter 6 Troubleshooting 5. If the problem persists, perform previous step 2 and 3 but move the NIC to another slot. 6. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server. If the problem persists, contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.
7 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: · Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). · Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Chapter 7 Replacing Parts 5. Squeeze the two blue tabs together and pull down slightly to release the latch from the rear panel slots. 6. Unplug the connector and lift out the fan. See Figure 7-1. Figure 7-1. Removing the Chassis Fan 7. Remove the replacement chassis fan from the shipping container. 8. Connect the chassis fan connector. 9. Line up the tabs of the fan with the openings on the rear panel and snap the fan into place. 10. Replace any accessory boards removed to access the fan. 11.
Chapter 7 Replacing Parts 9. Remove the four screws securing the power supply to the chassis. These are located at the rear of the chassis. See Figure 7-2. 10. Slide the power supply forward and remove it. Figure 7-2. Removing the Power Supply 11. Place the new power supply into the chassis. 12. Replace the four screws securing the power supply to the chassis. 13. Connect the internal power cables. 14. Re-install the PCI card guide and tighten the thumbscrew. 15. Re-install any full length PCI cards.
Chapter 7 Replacing Parts Battery Use the following steps to replace the battery: WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. 1. If the server is operating, log off all users, back up files, and power down the server. 2.
Chapter 7 Replacing Parts 10. Power up the server and return it to normal operation. System Board Use the following steps to replace the system board: 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly. 3. Remove the side panel. 4. Remove all accessory boards mounted on the system board. 5.
Chapter 7 Replacing Parts 14. Remove the replacement system board and any cables from the anti-static shipping container. 15. Place the system board on an anti-static pad and set all jumper connections and settings as recorded during the system board removal. 16. Place the system board in the chassis aligning the rear panel connectors to the rear chassis and the mounting holes in the board with the holes in the chassis. 17. Snap the board into place. 18.
8 Parts Identification Exploded View – Covers and Bezels 87
Chapter 8 Exploded View – Drives (Cold Swap) 88 Parts Identification
Chapter 8 Parts Identification Exploded View – Drives (Hot Swap) 89
Chapter 8 Parts Identification Exploded View – Power Supply, Fan, I/O Retainer, System Board 90
Chapter 8 Parts Identification Exploded View – Back Plane and PCI Card Guide Assemblies 19 20 21 91
Chapter 8 Exploded View – System Board 92 Parts Identification
Chapter 8 Parts Identification Replaceable Parts List The items in this list and the corresponding item numbers in the respective exploded views apply to both models of the HP Server, except where noted. NOTE The part numbers listed below were available at the time of publication. Part numbers may change after publication. Order parts by the number listed below; HP's parts price list database will generally contain a reference to the revised part number.
Chapter 8 Parts Identification Item No. Description Replacement 19 Cold Swap Back Plane Assembly P3505-63001 20 PCI Card Guide Assembly P3505-63008 21 Hot Swap Back Plane Assembly TBD 22a PIII/1.13 GHz, CPU and Heatsink/fan P4494-63001 P4494-6900 22b PIII/1.26 GHz, CPU and Heatsink/fan P4496-63001 P4496-6900 22c PIII/1.40 GHz, CPU and Heatsink/fan P5389-63001 P5389-69001 22c PIII/1.
Chapter 8 Parts Identification Power Cords Country Part Number Country Part Number Australia/New Zealand 8120-1369 India/South Africa 8120-4211 Canada/United States 8120-1751 Japan 8120-4753 Denmark 8120-2956 Switzerland 8120-2104 Europe 8120-1689 United Kingdom 8120-1351 Cables and Part Numbers Description Replacement Exchange Diag to Ultralite Cable TBD TBD Cold Swap SCSI Cable P3505-63013 P3505-63013 FDD Cable P3505-63014 P3505-63014 CD-ROM Cable P3505-63017 P3505-6301
9 Specifications This chapter provides the power requirements, operating conditions (environmental requirements), physical requirements, hardware specifications, and video resolutions of the HP Server tc3100. The following tables provide the specifications required for normal operation of the HP Server tc3100.
Chapter 9 Specifications Weight and Dimensions Weight Approx. 33 lbs (16 kg.) for base model – excludes keyboard, monitor, and optional accessories. Height 17.44 inches (443mm) with feet; 17.32 (440mm) without feet. Width 8.5 inches (216mm) Depth 24.38 inches (619mm) including 5mm fan dimple. Hardware Specifications 98 Processors Intel Pentium III (up to 2 processors), supported speeds: 1.0, 1.13, 1.26 GHz; 1.40 GHz and possible higher, 512 K level 2 cache on processor.
Chapter 9 Specifications System Board Layout Figure 9-1.
Chapter 9 Specifications Figure 9-2.
Index A accessory boards disk array controller board, 37 installing, 37–40 PCI-to-PCI bridge, 38 remote control card, 36 software drivers, 40 tested, 36 acoustic emissions, 104 ACPI, 6 activity status LEDs, hot swap drives, 4 administrator password accessing fields, 44 resetting, 71 setting, 47 Advanced Configuration and Power Interface (ACPI), 6 altitude specifications, 104 anti-static wrist strap, 87 applying power, 5 B battery replacing, 90 troubleshooting problems, 76 bezel exploded views, 93 lower, 14
Index POST, 51, 52 POST error codes, 59 reverse video, 51 exploded views bezels, 93 drives (cold swap), 94 drives (hot swap), 95 fan supply, 96 I/O assembly, 97 PCI card guide retainer, 97 power supply, 96 side panel, 93 external connectors keyboard, 9 LAN port, 12 mouse, 9 parallel port, 10 SCSI, 11 serial port, 9 standard video, 11 USB, 10 external SCSI cable, 21 devices, 18 port, 4 F fan exploded view, 96 replacing, 87 filler panels empty slots, 17 hot swap, 95 firmware upgrades, 36 flexible disk cable
Index LED indicators disk activity, 2 hot swap drives, 4 LAN activity, 2 rear panel, 4, 5 tape backup drive, 3 lost clusters, 80 lower bezel, 14 M Magic Packet, 45 mass storage boot priority, 18 CD-ROM, devices, 16 CD-ROM, installing, 20–21 cold swap drives, 23–24 common tray devices, 16 controls and indicators, 2 device types, 18 filler panels, 17 flexible disk drive, devices, 16 flexible disk drive, installing, 20 guidelines, 16 hard disk drives, installing, 19–21 hot swap drives, 24–26 IDE devices, 16 S
Index guidelines, 31 heatsink-fan, 34 overheating, 34 power connector, 35 primary and secondary sockets, 30 reconfigure NOS, 36 specifications, 105 speed, 31 troubleshooting problems, 85 R read/write errors, 80 rear panel LED indicators, 5 ports, 4 Remote Console, 49 remote control card, 36 replaceable parts list, 99 replacing parts battery, 90 chassis fan, 87 power supply, 88 safety information, 87 system board, 91 tools, 87 retaining latches, DIMMs, 28 reverse video error messages, 51 S safety informatio
Index removing DIMMs, 29 replacing, 91 VRM, 30 system date, changing, 46 T tape backup drive 50-to-68 pin adapter, 17 exploded view, 94 installing, 20–21 LED codes, 3 mass storage, 16 tape heads, cleaning, 70 temperature specifications, 103 tested PCI boards, 36 thermal output specification, 104 time, changing, 46 tools, 87 troubleshooting basics, 69 battery problems, 76 CD-ROM problems, 81 configuration problems, 76 DIMMs, 85 flexible disk drive problems, 80 installation problems, 70 keyboard problems, 79
