User's Manual
Table Of Contents
- HP ProLiant ML100 Series Server User Guide
- Abstract
- Notice
- Contents
- Server operations
- Server setup
- Hardware options installation
- Introduction
- Access panel
- Processor option
- Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers
- Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers
- Installing a processor in HP ProLiant ML110 Generation 5 Servers
- Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers
- SAS or SATA hard drive options
- Hard drive LED cable option
- Removable media device options
- Memory options
- Expansion board options
- Server software and configuration utilities
- Troubleshooting
- Pre-diagnostic steps
- Troubleshooting flowcharts
- Hardware problems
- Power problems
- General hardware problems
- Internal system problems
- System open circuits and short circuits
- External device problems
- Audio problems
- Printer problems
- Mouse and keyboard problems
- Modem problems
- No dial tone exists
- No response occurs when you type AT commands
- AT commands are not visible
- Data is displayed as garbled characters after the connection is established
- Modem does not answer an incoming call
- Modem does not connect to another modem
- Modem disconnects while online
- AT command initialization string is not working
- Connection errors are occurring
- You are unable to connect to an online subscription service
- You are unable to connect at 56 Kbps
- Network controller problems
- Software problems
- Firmware maintenance
- Battery replacement
- Regulatory compliance notices
- Regulatory compliance identification numbers
- Federal Communications Commission notice
- Declaration of conformity for products marked with the FCC logo, United States only
- Modifications
- Cables
- Canadian notice (Avis Canadien)
- European Union regulatory notice
- Disposal of waste equipment by users in private households in the European Union
- Japanese notice
- BSMI notice
- Korean notice
- Laser compliance
- Battery replacement notice
- Taiwan battery recycling notice
- Power cord statement for Japan
- Acoustics statement for Germany (Geräuschemission)
- Electrostatic discharge
- Support and other resources
- Acronyms and abbreviations
- Documentation feedback
- Index
Troubleshooting 88
3.
Be sure the network cable is working by replacing it with a known functional cable.
4. Be sure a software problem has not caused failure. Refer to the operating system documentation for
guidelines on adding or replacing PCI Hot Plug devices, if applicable.
5. Be sure the server and operating system support the controller. Refer to the server and operating system
documentation.
6. Be sure the controller is enabled in the BIOS Setup Utility.
7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
8. Be sure the server ROM is up to date.
9. Be sure the controller drivers are up to date.
10. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct.
11. Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as
indicated.
Network controller has stopped working
Action:
1. Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED
information, refer to the network controller documentation.
2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.
3. Be sure no loose connections (on page 58) exist.
4. Be sure the network cable is working by replacing it with a known functional cable.
5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
6. Be sure the network controller is not damaged.
7. Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as
indicated.
Network controller stopped working when an expansion board was added
Action:
1. Be sure no loose connections (on page 58) exist.
2. Be sure the server and operating system support the controller. Refer to the server and operating system
documentation.
3. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of
the network driver.
a. Uninstall the network controller driver for the malfunctioning controller in the operating system.
b. Restart the server, run BIOS Setup Utility, and be sure the server recognizes the controller and
resources are available for the controller.
c. Restart the server, and then reinstall the network driver.
4. Refer to the operating system documentation to be sure the correct drivers are installed.
5. Refer to the operating system documentation to be sure that the driver parameters match the
configuration of the network controller.