User's Manual
Table Of Contents
- HP ProLiant ML100 Series Server User Guide
- Abstract
- Notice
- Contents
- Server operations
- Server setup
- Hardware options installation
- Introduction
- Access panel
- Processor option
- Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers
- Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers
- Installing a processor in HP ProLiant ML110 Generation 5 Servers
- Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers
- SAS or SATA hard drive options
- Hard drive LED cable option
- Removable media device options
- Memory options
- Expansion board options
- Server software and configuration utilities
- Troubleshooting
- Pre-diagnostic steps
- Troubleshooting flowcharts
- Hardware problems
- Power problems
- General hardware problems
- Internal system problems
- System open circuits and short circuits
- External device problems
- Audio problems
- Printer problems
- Mouse and keyboard problems
- Modem problems
- No dial tone exists
- No response occurs when you type AT commands
- AT commands are not visible
- Data is displayed as garbled characters after the connection is established
- Modem does not answer an incoming call
- Modem does not connect to another modem
- Modem disconnects while online
- AT command initialization string is not working
- Connection errors are occurring
- You are unable to connect to an online subscription service
- You are unable to connect at 56 Kbps
- Network controller problems
- Software problems
- Firmware maintenance
- Battery replacement
- Regulatory compliance notices
- Regulatory compliance identification numbers
- Federal Communications Commission notice
- Declaration of conformity for products marked with the FCC logo, United States only
- Modifications
- Cables
- Canadian notice (Avis Canadien)
- European Union regulatory notice
- Disposal of waste equipment by users in private households in the European Union
- Japanese notice
- BSMI notice
- Korean notice
- Laser compliance
- Battery replacement notice
- Taiwan battery recycling notice
- Power cord statement for Japan
- Acoustics statement for Germany (Geräuschemission)
- Electrostatic discharge
- Support and other resources
- Acronyms and abbreviations
- Documentation feedback
- Index
Troubleshooting 80
3.
Be sure the hard drive is properly cabled and terminated if necessary.
4. Be sure the hard drive data cable is working by replacing it with a known functional cable.
5. Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as
indicated.
No hard drives are recognized
Action:
1. Be sure no power problems (on page 72) exist.
2. Check for loose connections (on page 58).
3. Be sure that the controller supports the hard drives being installed.
4. Be sure the controller has the most recent firmware.
5. If the controller supports license keys and the configuration is dual domain, be sure the license key is
installed.
Hard drive is not recognized by the server
Action:
1. Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server
documentation or the HP website (http://www.hp.com) for information on hard drive LEDs.
2. Be sure no loose connections (on page 58) exist.
3. Remove the hard drive and be sure the configuration jumpers are set properly.
4. If using an array controller, be sure the hard drive is configured in an array. Run the array configuration
utility.
5. Be sure the drive is properly configured. Refer to the drive documentation to determine the proper
configuration.
6. If it is a non-hot-plug drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID
conflicts.
7. Be sure the correct drive controller drivers are installed.
A new hard drive is not recognized
Action:
1. Be sure the drive is supported. To determine drive support, see the maintenance and service guide.
2. Be sure the drive bay is not defective by installing the hard drive in another bay.
3. Run HP Insight Diagnostics (on page 48). Then, replace failed components as indicated.
4. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and
of the same or larger capacity than the original drive.
Data is inaccessible
Action:
1. Be sure the files are not corrupt. Run the repair utility for the operating system.
2. Be sure no viruses exist on the server. Run a current version of a virus scan utility.
3. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU. See
the TPM replacement recovery procedure in the operating system documentation.