HP ProLiant ML100 Series Server User Guide for HP ProLiant ML110 G2, G3, G4, and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and ProLiant ML150 G2, G3, and G5 Servers Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2004, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft®, Windows®, and Windows Server® are U.S.
Contents Server operations.......................................................................................................................... 6 Power up the server ................................................................................................................................... 6 Power down the server ............................................................................................................................... 6 Server setup .........................................
HP Insight Diagnostics .............................................................................................................................. 48 Keeping the system current ....................................................................................................................... 48 Drivers ......................................................................................................................................... 48 Subscriber's choice ........................................
FCC rating label ............................................................................................................................ 96 FCC Notice, Class A Equipment ...................................................................................................... 96 FCC Notice, Class B Equipment ...................................................................................................... 96 Declaration of conformity for products marked with the FCC logo, United States only ...........
Server operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
Server setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • • • • • The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations. Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers HP ProLiant ML150 Generation 3 and Generation 5 Servers support single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
5. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. 6. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
7. Align the processor installation tool with the socket and install the processor. 8. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
9. Close the processor socket retaining bracket and the processor retaining latch. 10. Install the heatsink. See the server installation sheet. 11. Install the access panel. Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and dual-core processors or processors with different speeds or cache sizes. 1. Power down the server (on page 6). 2.
7. Install the heatsink. Refer to the installation sheet for server-specific installation instructions. 8. Install the PPM (if applicable). Refer to the server hood labels or user documentation for specific information on how to install a PPM. 9. Install the access panel. Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC-to-DC converter to provide the proper power to the processor. To install the component: 1. Power down the server (on page 6).
4. Open the processor retaining latch and the processor socket retaining bracket. 5. Remove the processor socket protective cover.
6. Install the processor. 7. Close the processor socket retaining bracket and the processor retaining latch. 8. Install the heatsink. See the server installation sheet. 9. Install the access panel. Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor. To install the component: 1. Power down the server (on page 6). 2. Remove the access panel ("Access panel" on page 11). 3. Remove the heatsink fan and the heatsink. For more information, see the server installation sheet. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. 4.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 7. Install the heatsink and the heatsink fan. For more information, see the server installation sheet. 8. Install the access panel. SAS or SATA hard drive options Some HP ProLiant 100 Series servers support SAS and SATA drives depending on the controller configuration.
3. Remove the hard drive blank.
4. Prepare the hard drive.
5. Install the hard drive. 6. Close the bezel. 7. Resume normal server operations. 8. Determine the status of the drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 60).
Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) 1. Power down the server (on page 6). 2. Remove the access panel ("Access panel" on page 11). 3. Install an HP Smart Array E200 controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)." 4. Connect the LED cable to the controller card and to the system board. 5. Open the cable clamp.
6. Secure the cable with the cable clamp. 7. Install the access panel. 8. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML110 G4) IMPORTANT: The LED cable must be connected to the HP 8 Internal Port SAS/SATA Host Bus Adapter card before the card is installed in the server. If the card is already installed, remove it before connecting the cable. For more information, see the HP ProLiant ML110 Generation 4 Server Maintenance and Service Guide.
6. Open the cable clamp. 7. Secure the cable with the cable clamp. 8. Install the access panel. 9. Power up the server (on page 6).
Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) 1. Power down the server (on page 6). 2. Remove the access panel ("Access panel" on page 11). 3. Install the card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)." 4. Connect the LED cable to the card and to the system board. 5. Unfasten the cable tie.
6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150 G3) 1. Power down the server (on page 6). 2. Remove the access panel ("Access panel" on page 11). 3. Install the card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)." 4. Connect the LED cable to the card and to the system board. 5.
6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up the server (on page 6).
• HP ProLiant ML115 Server • HP ProLiant ML115 Generation 5 Server • HP ProLiant ML150 Generation 5 Server Hardware options installation 30
• HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card • HP Int-4 Ext port, PCI-E SAS RAID storage controller card Hardware options installation 31
• HP Smart Array E200 controller card Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5) 1. Power down the server (on page 6). 2. Remove the access panel ("Access panel" on page 11). 3. Install the storage controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)." 4. Connect the LED cable to the storage controller card. 5. Secure the cable with the cable clamp. 6.
o HP ProLiant ML115 Server o HP ProLiant ML115 Generation 5 Server o HP ProLiant ML150 Generation 5 Server 7. Install the access panel. 8. Power up the server (on page 6).
Removable media device options Depending on the model, ProLiant 100 Series servers require different installation procedures for media devices.
7. Install the rails on to the device. 8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation. 11. Slide the media drive fully into the bay until it is seated securely. Installing media devices with screws NOTE: This process only represents one installation method.
3. Remove the access panel ("Access panel" on page 11). 4. Access the removable media cage. 5. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. 6. 7. Depending on the server, obtain the screws from one of the following locations: o Bezel blank o Chassis o Accessory kit Install the screws on the media device: o For the HP ProLiant ML110 Generation 5 Server, install the screws in the top screw holes.
8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation. 11. Slide the media drive fully into the bay until it is seated securely. Installing media devices with a media latch NOTE: This process only represents one installation method.
6. Slide the media device into the bay until it clicks. 7. Connect the four-pin power cable to the media drive. 8. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 9. Slide the media drive fully into the bay until it is seated securely. Installing media devices with wire retainers Installing a half-height media device NOTE: This process only represents one installation method.
6. Release the media bay retainers and slide the half-height media device part of the way into the bay. 7. Connect the four-pin power cable to the half-height drive. 8. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 9. Slide the media drive fully into the bay until it is seated securely. 10. Close the media bay retainers. Installing a full-height media device NOTE: This process only represents one installation method.
6. Open the media bay retainers and install the media bay plate. 7. Tighten the media bay plate screw. 8. Remove the media bay support wire. 9. Slide the full-height media device part of the way into the bay. 10. Connect the four-pin power cable to the full-height device. 11. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 12. Slide the media drive fully into the bay until it is seated securely.
13. Secure the media bay screws. 14. Close the media bay retainers. Memory options For server-specific memory installation guidelines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory configuration This server supports both interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by allowing simultaneous access to more than one block of data (for example, overlapping Read-Writes).
5. Install the DIMM. Refer to the installation sheet for server-specific configuration and population guidelines. 6. Replace the access panel ("Access panel" on page 11).
4. Remove the expansion slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.
6. Install the expansion board. 7. To secure the board, close the expansion slot latch. 8. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. 9. Install the expansion slot cover retainer. 10. Install the access panel.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. 6. Install the expansion board. 7. To secure the board, close the expansion slot latch. 8. Connect any required internal or external cables to the expansion board.
To install the component: 1. Power down the server (on page 6). 2. Extend the server from the rack, if applicable. 3. Remove the access panel ("Access panel" on page 11). 4. Remove the expansion slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover.
6. Install the expansion board. 7. To secure the board, close the expansion slot latch. 8. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. 9. Install the expansion slot cover retainer. 10. Install the access panel.
Server software and configuration utilities ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash Components for Windows and Linux operating systems are available for updating the system firmware. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.
Embedded SATA RAID feature HP provides the SATA RAID feature through use of the HP Storage Manager.
4. When prompted, press F8 to enter the HP Embedded SATA RAID Setup. 5. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays, see the following documentation: 6. o HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en) o nVidia ForceWare Software MediaShield User's Guide on the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.
1. Power up the server. If the server is already powered, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media. 2. During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you will need to restart the server. 3. In the Advanced menu screen, select IDE Configuration.
2. During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you will need to restart the server. 3. In the Advanced menu screen, select Hard Disk Configuration. 4. Set the Configure Controller 1 field to RAID. 5. Press F10, then select Yes to save the changes and close BIOS Setup Utility. The server automatically reboots. 6. Create a RAID volume ("Creating a RAID volume" on page 52).
7. Press Esc. The system automatically configures the RAID level, erasing all existing data on the hard drives. This process can take up to 50 minutes, depending on drive capacity. 8. After configuration is complete, press Esc to exit the utility. For more information on configuring the SATA RAID feature, see the HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en).
Installing an operating system To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support). Installing a supported Microsoft® Windows® OS 1. Insert the OS CD and reboot the system. 2. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails to recognize the controller, restart this procedure. 3.
Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. 20.41 - 27.22 kg WARNING: To reduce the risk of personal injury or damage to the equipment, observe 47.
WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occupation health and safety requirements and guidelines for manual 20.41 - 27.22 kg handling. 47.18 - 60 lb • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information.
• Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 48)." For detailed information on updating firmware, see "Firmware maintenance (on page 91)." DIMM handling guidelines CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.
• If only one SCSI hard drive is used, install it in the bay with the lowest number. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Hot-plug SCSI hard drive LED combinations Activity LED (1) Online LED (2) Fault LED Interpretation (3) On, off, or On or off flashing On, off, or On Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Online/activity LED (green) Fault/UID LED (amber/blue) On, off, or flashing Steadily blue Interpretation The drive is operating normally, and it has been selected by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. On Off The drive is online, but it is not active currently. Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive.
Item See 1 "General diagnosis flowchart (on page 62)" 2 "Power-on problems flowchart (on page 64)" 3 "POST problems flowchart (on page 66)" 4 "OS boot problems flowchart (on page 68)" 5 "Server fault indications flowchart (on page 69)" General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart.
Item See 5 "General memory problems are occurring (on page 81)" 6 • • • 7 • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Hardware problems (on page 71)" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) 2 "Loose connections (on page 58)" 3 "General memory problems are occurring (on page 81)" 4 • • 5 "Symptom information (on page 57)" 6 • • 7 "HP contact information (on page 103)" "Hardware problems (on page 71)" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system.
Item See 3 "General memory problems are occurring (on page 81)" 4 • • 5 "General diagnosis flowchart (on page 62)" "Hardware problems (on page 71)" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
Hardware problems Power problems (on page 72) General hardware problems (on page 73) Internal system problems (on page 75) System open circuits and short circuits (on page 83) External device problems (on page 83) Audio problems (on page 84) Printer problems (on page 85) Mouse and keyboard problems (on page 85) Modem problems (on page 85) Network controller problems (on page 87) Troubleshooting 71
Power problems Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards. 3. Replace the power cord with a known functional power cord to be sure it is not faulty. 4.
4. Be sure the power cord is the correct type for the UPS and the country in which the server is located. See the UPS reference guide for specifications. 5. Be sure the line cord is connected. 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8.
o Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose connections (on page 58) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths. For more information, refer to the server documentation. 7. Be sure other components were not unseated accidentally during the installation of the new hardware component. 8.
Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1. Uninstall the device.
5. If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive.
Latest firmware indicates a defective tape, or head clogs occur regularly Action: Replace the tape. Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: 1. Be sure no loose connections (on page 58) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. 4.
DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive. • If the tape is write protected, remove the write protection. If the tape still does not work, insert another tape into the drive to see if the original tape is faulty.
• Be sure the maximum number of drives per controller has not been exceeded. Refer to the controller documentation to determine the capacity of the controller. NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the SCSI terminator is connected. DLT drives can be daisy chained, but do not connect more than three units per SCSI controller.
3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as indicated. No hard drives are recognized Action: 1. Be sure no power problems (on page 72) exist. 2. Check for loose connections (on page 58). 3. Be sure that the controller supports the hard drives being installed. 4.
4. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation. Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. Memory problems General memory problems are occurring Action: • • Isolate and minimize the memory configuration.
Server fails to recognize existing memory Action: 1. Reseat the memory. Use care when handling DIMMs ("DIMM handling guidelines" on page 59). 2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur ("Memory count error exists" on page 81). See the message displaying memory count during POST. Server fails to recognize new memory Action: 1.
CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6.
1. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. 2. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. 3. Be sure the monitor is cabled to the intended server or KVM connection. 4. Be sure no loose connections (on page 58) exist. o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server.
Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 58) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 58) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch.
No response occurs when you type AT commands Action: Reconfigure the COM port address for the modem. 1. Be sure the communications software is set to the COM port to which the modem is connected. 2. Check IRQ settings in the software and on the modem to be sure no conflict exists. 3. Type AT&F at the command prompt to reset the modem to factory-default settings. 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.
2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection. AT command initialization string is not working Action: Use the most basic string possible to perform the task. The default initialization string is AT&F&C1&D2&K3.
3. Be sure the network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 6. Be sure the controller is enabled in the BIOS Setup Utility. 7.
Problems are occurring with the network interconnect blades Action: Be sure the network interconnect blades are properly seated and connected. Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include HP Insight Diagnostics (on page 48) and HP SIM.
Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update, using the instructions provided. 3.
Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4.
The process of updating system or option firmware is referred to as a flash process or flashing the ROM. A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version. Update the firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version Without the correct firmware version, the server and hardware options may not function properly.
To flash the ROM using ROMPaq: 1. Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq downloads are available on the HP website (http://www.hp.com/support). 2. Shut down each target server, and then reboot using the correct ROMPaq diskette or USB drive key for that server. 3. Follow the interactive session in the ROMPaq utility, and then select the devices to be flashed. 4.
Updating firmware To verify the firmware version, use HP Insight Diagnostics (on page 48). To update the firmware: 1. Check the firmware version on the device. 2. Determine the latest firmware version available. 3. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation. 4. Update the firmware to the current version supported for the hardware configuration. 5.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • • • • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Power cord statement for Japan Acoustics statement for Germany (Geräuschemission) Schalldruckpegel LpA < 70 dB(A) Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation) Nach ISO 7779:1999 (Typprüfung) Regulatory compliance notices 101
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Support and other resources 109
Support and other resources 110
Acronyms and abbreviations CS cable select DU driver update ESD electrostatic discharge IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LO100 HP Lights-Out 100 Remote Management processors NVRAM nonvolatile memory PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended Acronyms and abbreviations 111
PDU power distribution unit POST Power-On Self Test PPM processor power module RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA TMRA recommended ambient operating temperature UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 112
Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
Index A access panel 11 application software problems 91 AT commands 86, 87 audio 84 audio problems 84 authorized reseller 103 B backup, errors 79 backup, restoring 90 Basic Input/Output System (BIOS) 48 batteries, insufficient warning when low 73 battery 73, 95, 100 battery replacement notice 100 BIOS (Basic Input/Output System) 48 BIOS Setup Utility 50 BIOS upgrade 48 BSMI notice 99 C cables 23, 58, 97 cables, VGA 84 Canadian notice 97 cartridge, tape 78 cautions 56 CD-ROM drive 49, 75 class A equipment
H M hard drive LED cable 24, 27, 29 hard drive LEDs 60 hard drive problems, diagnosing 79 hard drive, failure of 79 hard drives, determining status of 60 hard drives, installing 11 hardware options 11 hardware options installation 10, 11 hardware problems 71, 73 hardware troubleshooting 73, 74, 75, 83 hot fixes 90 HP Insight Diagnostics 48 HP technical support 103 HP website 103 media devices, installing, with a media latch 37 media devices, installing, with rails 34 media devices, installing, with screw
PPM slots 82 pre-diagnostic steps 55 printer problems 85 printers 85 problem diagnosis 55 processor 18 processor failure LEDs 82 Processor Power Module (PPM) 82 processor problems 82 processors 12, 15, 16, 82 space requirements 7 static electricity 102 Subscriber's Choice 48 support 103 symbols on equipment 55 system board battery 100 system ROM 92 system, keeping current 48 R Taiwan battery recycling notice 100 tape cartridge 77, 78 technical support 103 telephone numbers 103 temperature requirements 8
