User's Manual Part 2

This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico). To determine the duration of phone support in Europe, the
Middle East, and Africa, go to
www.hp.com/support. Standard phone company
charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•
Product name (HP Deskjet 3520 eAll-in-On
e series)
•
Model number (located inside th
e c
artridge door)
Model No. xxxxx
HP Ink
Cartridge
Product No.
xxxxxx
xxx
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time
that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site:
www.hp.com/support.
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
Chapter 9
54 Solve a problem
Solve a problem
DRAFT