User's Manual

service level. Notifications can be sent to your authorized HP Channel Partner for onsite service,
if configured and available in your country.
For more information, see HP Insight Remote Support and Insight Online Setup Guide for ProLiant
Servers and BladeSystem c-Class Enclosures on the HP website (http://www.hp.com/go/enterprise/
docs). HP Insight Remote Support is available as part of HP Warranty, HP Care Pack Service, or
HP contractual support agreement.
HP Insight Online direct connect
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 or Gen9
server or HP BladeSystem c-Class enclosure, you can register a server or enclosure to communicate
directly to HP Insight Online without the need to set up an HP Insight Remote Support centralized
Hosting Device in your local environment. HP Insight Online will be your primary interface for
remote support information.
The Insight Online direct connect configuration is available in iLO 4 1.40 and later, Intelligent
Provisioning 1.60 and later, and Onboard Administrator 4.11 and later.
For more information, see the product documentation on the HP website: http://www.hp.com/
go/insightremotesupportdocs.
HP Insight Remote Support central connect
When you use the embedded Remote Support functionality with an HP ProLiant Gen8 or Gen9
server or HP BladeSystem c-Class enclosure, you can register a server or enclosure to communicate
to HP through an HP Insight Remote Support centralized Hosting Device in your local environment.
All configuration and service event information is routed through the Hosting Device. This information
can be viewed by using the local HP Insight RS user interface or the web-based view in HP Insight
Online.
The Insight Remote Support central connect configuration is available in iLO 4 1.10 and later,
Intelligent Provisioning 1.20 and later, and Onboard Administrator 3.60 and later.
For more information, see the product documentation on the HP website: http://www.hp.com/
go/insightremotesupportdocs.
HP Insight Online
HP Insight Online is a capability of the HP Support Center portal. Combined with HP Insight Remote
central connect or HP Insight Online direct connect, it automatically aggregates device health,
asset, and support information with contract and warranty information, and then secures it in a
single, personalized dashboard that is viewable from anywhere at any time. The dashboard
organizes your IT and service data to help you understand and respond to that information more
quickly. With specific authorization from you, an authorized HP Channel Partner can also view
your IT environment remotely by using HP Insight Online.
For more information, see the following documents on the HP website (http://www.hp.com/go/
insightremotesupport/docs):
• HP Insight Online User’s Guide
• HP Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem
c-Class Enclosures
HP Insight Online 85