User's Manual

HP remote support overview
HP has developed a service and support solution that integrates the following:
• An online, personalized dashboard (HP Insight Online)
• 24x7 remote support with HP Insight Remote Support software and Insight Online direct
connect capability
When you use the embedded Remote Support functionality with an HP ProLiant server, you can
choose from the following configuration options.
Configuration options
• Insight Online direct connect—Register a server to communicate directly with Insight Online
without the need to set up an Insight Remote Support centralized Hosting Device in your local
environment. Insight Online will be your primary interface for remote support information.
Insight Online is an HP Support Center feature that enables you to view your remotely monitored
devices anywhere, anytime. It provides a personalized dashboard for simplified tracking of
IT operations and support information, including a mobile dashboard for monitoring when
you are on the go. For more information, see http://www.hp.com/go/insightonline/info.
The direct connect configuration is available in Intelligent Provisioning 1.60 and later.
Figure 1 (page 11) shows the direct connect configuration with an HP ProLiant server.
Figure 1 Insight Online direct connect
ProLiant
Firewall
• Insight Remote Support central connect—Register a server to communicate with HP through
an Insight Remote Support centralized Hosting Device in your local environment. All
configuration and service event information is routed through the Hosting Device. This
information can be viewed using the local Insight RS Console or the web-based view in Insight
Online (if it is enabled in Insight RS).
The central connect configuration is available in Intelligent Provisioning 1.20 and later.
Figure 2 (page 11) shows the central connect configuration with an HP ProLiant server.
Figure 2 Insight Remote Support central connect
Data collected by Insight Remote Support
By registering for Insight Remote Support, you agree to send registration, service events,
configuration, and Active Health System data to HP. All data collected and sent to HP will be used
to provide remote support and quality improvement. The collected data is managed according to
the HP privacy statement, available at http://www.hp.com/go/privacy.
Completing initial configuration and registration tasks 11