HP Scanjet Enterprise 7000 s2/Flow 7000 s2 User Guide
Copyright and license Trademark credits © 2013 Copyright Hewlett-Packard Development Company, L.P. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics .................................................................................................................. 1 Product features ....................................................................................................................... 1 Front view ............................................................................................................................... 2 Front panel ....................................................................
Detect misfeeds ...................................................................................................................... 21 4 Care and maintenance .................................................................................................... 23 HP Scanner Tools Utility Maintenance tab ................................................................................. 23 Order maintenance and scanning supplies ................................................................................
Originals are curling up in the scanner output tray. ..................................................... 44 The bottom of the scanned image is cut off ................................................................. 44 The scanned images have streaks or scratches ............................................................ 45 An item loaded in the scanner jams repeatedly ........................................................... 45 Clear jams from the scanner paper path .................................
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1 Product basics This User Guide covers what you need to know about using your product.
Front view 2 1 Document output tray 2 Control panel and LCD 3 Power button 4 Document input tray 5 Document feeder latch Chapter 1 Product basics ENWW
Front panel Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Back view Callout Description 1 Slot for a cable-type security lock 2 USB input 3 Power supply input Clean the scan rollers before scanning To optimize paper feeding performance and minimize paper jams, HP recommends that you clean the scan rollers before using the scanner for the first time. To clean the rollers, follow these steps: 4 1. Ensure that the scanner is turned off, and then disconnect the power cable. 2. Open the document feeder hatch.
ENWW 3. On the rear of the open document feeder hatch, raise the feed roller covers to expose the upper feed rollers. 4. On the front of the open document feeder hatch, squeeze in on the tabs on the roller door assembly and pull gently forward to expose the upper feed rollers.
5. Using the paper path cleaning cloth that came with your scanner (or a clean, lint-free cloth moistened with isopropyl alcohol), wipe the feed rollers on both sides of the open hatch. Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe the complete surface. CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the document feeder. 6. Close the roller cover doors on the front and rear of the open document feeder hatch. 7.
Scanner software The scanner comes with a variety of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, doubleclick the HP Smart Document Scan Software icon on the desktop. For more information, see the HP Smart Document Scan Software Help.
HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to create scan profiles that use non-HP scanning software, to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance. To open the utility, do one of the following: ● Double-click the HP Scanner Tools Utility icon on the desktop.
2 Use the scanner The following topics describe how to load and scan originals. ● Load originals ● Scan documents Load originals ● Document loading tips ● Load documents ● Load cards into the document feeder Document loading tips ● The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using heavier paper, the maximum capacity is decreased. ● The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, translucent paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers that are stuck together Paper where the toner has not fully dried, or with wet substances such as glue or correction fluid ● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam.
Load documents 1. 2. Extend the document feeder and output tray. a. Locate the recessed gray document feeder extension at the top of the input tray, and then press down at the arrow and release to extend the document feeder. b. Slide out the output tray, and then fold out the output tray extension and paper guides. Adjust the paper guides on the document feeder to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding.
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder.
Load cards into the document feeder To load cards into the document feeder, follow these steps: 1. Place the stack of cards face down with the long dimension parallel to the paper guides. 2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. Scan documents The following topics describe how to scan originals using the scanner and the scanner software.
Scan from the control panel buttons To scan using the control panel buttons, follow these steps: 1. Load the originals. 2. Use and to select the scan profile you want. TIP: Pressing OK displays the scan profile's file type, color mode, and resolution. To return to the profiles list, press the Back ( ) button. 3. Press either the Scan Simplex ( ) button for one-sided scans or the Scan Duplex ( ) button for twosided scans.
3 Overview of scanning software features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.
View profiles To view the existing HP Smart Document Scan Software profiles, follow these steps: 1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan Software 3.5, and then click HP Smart Document Scan Software 3.5. NOTE: The version number may be different. 2. View the list of profiles. To view all existing scan profiles, follow these steps: 1. Turn on the scanner and start the HP Scanner Tools Utility. 2. Click the Profiles tab.
Create scan profiles that use non-HP scanning software If you have scanning software that you want to use with your scanner, you can create profiles that use your software. To create a scan profile that uses non-HP scan software, follow these steps: 1. Turn on the scanner and start the HP Scanner Tools Utility. 2. Click the Profiles tab. 3. In the Other application profiles area, click Create. 4. Complete the fields in the Create/Edit other Application dialog box.
Scan long or extra-long documents By default, the scanner will automatically detect your page size using the Auto detect size selection in the page size drop-down list. If you select Auto detect standard size, the scanner will identify the page size based upon one of the standard sizes in the list. These auto-detect selections work on any page size up to 356 mm (14 in) in length. If the scanner is set to scan long or extra-long pages and a page jams, the entire page could be wrinkled as a result of the jam.
Faster scanning with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer. The scanning software can uncompress the data in order to create scanned images. JPEG compression works on grayscale and color scans. To enable faster data transfer in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2.
Automatically detect page size By default, the scanner will automatically detect your page size using the Auto detect size option, and will crop the scanned image to the size of the detected page and straighten any skewed content. NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP scanning software. For information about the auto-crop settings, see the online help for the scanning software that you are using.
Detect misfeeds The misfeed (multipick) detection feature stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default. You might want to disable this feature if you are scanning: ● Multipart forms (a use that HP does not recommend). ● Documents which have labels or sticky notes attached to them. To change this setting in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2.
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4 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● HP Scanner Tools Utility Maintenance tab ● Order maintenance and scanning supplies ● Clean the scanning strips ● Clean the paper path ● Clean the rollers ● Replace the rollers Occasional cleaning of the scanner helps ensure high-quality scans.
Clean the scanning strips Clean both strips of glass inside the document feeder periodically, including any time a scanned image has streaks. Lightly dust the small strips of gray reflective material if debris is present. To clean these components, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Open the document feeder hatch. 3.
4. Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of gray reflective material on each strip. 5. Close the document feeder hatch, reconnect the USB cable and power supply to the scanner, and then press the Power ( ) button to turn on the scanner. Clean the paper path If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper path. NOTE: If you experience repeated document jams, clean the rollers.
7. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images, clean the rollers. 8. Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and update the paper path cleaning history.
ENWW 3. On the rear of the open document feeder, raise the feed roller covers to expose the upper feed rollers. 4. On the front of the open document feeder, squeeze in on the tabs on the roller door assembly and pull gently forward to expose the upper feed rollers.
5. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl alcohol, wipe the feed rollers on both sides of the open hatch. Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe the complete surface. CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the document feeder. 6. Close the roller cover doors on the front and rear of the open document feeder hatch. 7.
To replace the rollers, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Replace the rollers as described in the instructions that were included with the replacement kit. 3. Close the document feeder hatch, and then reconnect the USB cable and power supply to the scanner. 4. Press the Power ( ) button to turn on the scanner, and then update the scanner maintenance history: a.
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5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using. Scanner errors For help responding to an error, see the appropriate topics below.
Error Description Paper Jam The document feeder cannot pick up the paper or there was a misfeed (multipick). Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together, and that there are no pages with attached sticky notes. TIP: If you routinely scan pages with attached sticky notes, try enabling misfeed (multipick) detection and select a specific region to be excluded from multipick detection.
● If you receive a Scanner not found error message when trying to use the scanner, turn off the scanner, wait 30 seconds, and then turn on the scanner. If you still receive this message, you might need to reset the scanner. ● If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer. ● Make sure that the scanner buttons are enabled.
Uninstall and then reinstall the HP Scanjet drivers and tools If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet drivers and tools. 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power cable from the scanner. 2.
Check the USB connection Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner. If the problem persists after verifying the above items, try the following: 1.
Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. Check that the green LED on the power supply case is on.
The scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. ENWW Ensure that the scanner is receiving power. a.
Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● The LCD is having display issues or scanner buttons are not working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of order at the scan destination ● Optimize scanning and task speeds ● The scan is completely black or completely white ● Scanned images are
To change the defaults, complete these steps: 1. Press the Tools ( ) button to start the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
Scanned image is fuzzy ● Verify that the document original is not fuzzy. ● Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data. This software cleans up the image and compresses the data. ● Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately. Try another scan. ● Clean the scanning strips inside the document feeder. ● Check the data transfer compression setting.
The scan is completely black or completely white ● The item might not be placed correctly in the document feeder. Make sure that the item you are trying to scan is placed face down in the document feeder. ● If you are scanning to a black and white image, make sure your black and white threshold is not set to either extreme (0 or 255). Setting the threshold to an extreme will result in an image that is all white or all black.
Vertical white stripes appear on the printed page The destination printer might be out of toner or ink. Scan a different original to the same printer to see if the issue lies with the printer. If the second scan has the same problem, try scanning to a different printer. Vertical colored stripes appear on the printed page Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned images.
5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Hardware and Sound, and then select Scanners and Cameras (in Windows 7, select Hardware and Sound, and then select Devices and Printers). b. Display the scanner properties: c. 6. ● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the Events tab.
● The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray. ● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers.
The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section of the User Guide. ● Check that the originals are clean and unwrinkled. ● Clean the scanning strips inside the document feeder. ● Clean the rollers. An item loaded in the scanner jams repeatedly ● The item might not meet the guidelines for acceptable originals.
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6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons. ● LCD Reader ● Control of the scanner buttons LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes. The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel. To use the LCD Reader, follow these steps: 1.
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7 Specifications and warranty This section contains regulatory information and product specifications for your scanner. ● Scanner specifications ● Document feeder specifications ● Environmental specifications ● Regulatory information ● Energy information ● Disposal of Waste Equipment by Users in Private Households in the European Union ● Hewlett-Packard limited warranty statement Scanner specifications Name Description Scanner type Duplex sheet-feed scanner Size Width: 308 mm (12.
Name Description Maximum paper size 220 x 3100 mm (8.
Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary from country/region to country/region, state to state, or province to province. 7.
Index A about scan profiles 6 accessibility 47 applications scan from 14 Auto color detect 20 automatically crop scanned image 20 automatically detect page size 20 B Back button 3 bins locating 2 black scans troubleshoot 41 blank page suppression 1 blurry images 40 buttons scanner front panel 3 C cables troubleshoot 33 Cancel button 3 capacity, document feeder 1 clean paper path 25 rollers 26 scanning strips 24 cleaning cloth 25 Color dropout 19 colored stripes troubleshoot 42 connectivity 1 control panel l
output bin locating 2 P pages missing, troubleshoot 39 pages out of order 40 paper jams 45 misfeeds 43 not feeding 43 troubleshoot 43 paper path clean 25 feeding problems 43 paper-handling 1 parts order 28 power management 38 power supply troubleshoot cable 33 power switch, locating 2 problems with LCD 39 product Sleep Mode 8 product info 1 product support 47 profiles import and export 17 profiles, about 6 programs scan from 14 R replace rollers 28 reset scanner 36 resolution 1 rollers clean 26 replace 28
Z zonal multipick detection 21 ENWW Index 55
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