Manual

9 Troubleshooting .............................................................................................................. 77
Scan errors ........................................................................................................................... 77
Basic troubleshooting tips ........................................................................................................ 78
Installation problems ............................................................................................................... 79
Initialization or hardware problems .......................................................................................... 79
Check the Ethernet connection .................................................................................. 79
Check that the product has power ............................................................................. 80
Reset the product ..................................................................................................... 80
The product has paused or shut down ....................................................................................... 80
The product is displaying a “pause” message on the touch screen ................................. 80
I received an e-mail indicating that the product has shut down ...................................... 80
Paper feeding problems .......................................................................................................... 81
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................... 81
Scanning fragile originals ........................................................................................ 81
Paper does not feed from the product ........................................................................ 81
Originals are curling up in the document output tray .................................................... 82
The bottom of the scanned image is cut off ................................................................. 82
The scanned images have streaks or scratches ............................................................ 82
An item loaded in the document input tray jams repeatedly .......................................... 82
Clear jams from the paper path ................................................................................ 83
The product has stopped working correctly ................................................................................ 84
Solve e-mail problems ............................................................................................................. 84
Validate the SMTP gateway address .......................................................................... 84
Validate the LDAP gateway address .......................................................................... 85
Solve network problems .......................................................................................................... 85
Restore factory settings ........................................................................................................... 86
Contact HP Support ................................................................................................................ 86
10 Specifications and warranty ......................................................................................... 87
Product specifications ............................................................................................................. 87
Document feeder specifications ................................................................................................ 87
Environmental specifications .................................................................................................... 88
Certificate of Volatility ............................................................................................................ 88
Volatile memory ...................................................................................................... 88
Non-volatile memory ............................................................................................... 88
Hard disk drive memory ........................................................................................... 89
Regulatory model number ....................................................................................................... 89
Environmental product stewardship program ............................................................................. 89
Protecting the environment ........................................................................................ 89
Plastics ................................................................................................................... 89
Energy information .................................................................................................. 89
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