Specifications

run and evolve—keeping
help at hand
standard support and
industry-leading mission
critical services
critical systems support
business continuity support
support for your data
storage
business recovery services
outsourcing services
World-class services and support help you maximize the return on your IT investment and reduce
your total cost of ownership. HP provides multivendor services and support to ensure a single
source of accountability for complex, multivendor environments—hardware, software, storage,
networks, databases, and middleware.
HP’s high-quality hardware and software support, ranging from standard support to mission
critical services, enables you to increase your productivity, the availability of your computing
environment, and the return on your system investment. With standard support, you receive
complete software maintenance and the flexibility to choose the hardware response time and
coverage periods. HP’s industry-leading mission critical services provide proactive services that
focus on anticipating potential problems before they occur, and they ensure fast problem
resolution.
To support the flexibility and scalability of your always-on Internet infrastructure, HP Critical
Systems Support (CSS) is the recommended service level for most HP Server rp8400 customers.
CSS is the optimal level of support when your business runs critical applications and is severely
affected by unplanned downtime. CSS provides technical expertise through an integrated
combination of proactive services and fast problem resolution. HP helps you meet your availability
and performance requirements through features that include an assigned account team, a detailed
account-specific support plan, change management assistance, readiness assessments, and a six-
hour call-to-repair hardware commitment.
HP Business Continuity Support (BCS) is the most comprehensive high availability support program
HP offers. This service includes an assigned team of engineers, a customized plan of services
specifically designed to eliminate downtime, and industry-leading tools and technologies geared
to raise the productivity of your environment. BCS customers receive top priority from HP
laboratories, HP management, and HP response centers to ensure systems are performing as
designed. BCS customers also receive preventive and proactive support coupled with the fastest,
most customized restoration commitment available today.
For your HP storage environment, HP offers new mission critical storage services that provide
proactive and preventive services—including a “100% data availability guarantee” for your
HP Disk Array XP.
HP Business Recovery services complete the fully-integrated mission critical solution that helps
ensure the continuity of your business against all possible causes of unplanned downtime,
including natural and other disasters.
HP’s outsourcing services can help you improve productivity, manage costs and assets, improve
customer service, and capitalize on market changes. HP can provide the key operations
management and support needed to run an always-on infrastructure.
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