HP Cash Drawers for Point of Sale System User Guide
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About This Guide This guide provides information on setting up and using the HP Cash Drawers for Point of Sale System. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Guide
Table of contents 1 Product Features ............................................................................................................................................ 1 HP Cash Drawers ................................................................................................................................. 1 Identifying Cash Drawer Components .................................................................................................. 2 2 Operating the Cash Drawer ....................
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1 Product Features HP Cash Drawers Figure 1-1 HP Heavy Duty Cash Drawer Figure 1-2 HP Flip-Top Cash Drawer Figure 1-3 HP Standard Duty Printer-Driven and USB Cash Drawers HP Cash Drawers are designed to work with point of sale system hardware and program applications. The cash drawers feature: ● Deep inner drawer compartment to hold coin rolls and packaged currency with divided areas for separating various bill and coin denominations.
● Heavy duty steel ball bearing slides for ease of opening and closing as well as long life (Heavy Duty Cash Drawer only). ● Functional lock assembly for security. NOTE: Before using the cash drawer, it is highly recommended that you create a unique and secure lock and key system in accordance with your company's security policy. HP is not responsible for the security of the cash drawer. ● Inner drawer divider assembly kit. ● Two security keys are included with the cash drawer when shipped.
Figure 1-5 HP Flip-Top Cash Drawer Components Figure 1-6 HP Standard Duty Printer Driven and USB Cash Drawer Components NOTE: The cash drawer's till design will vary by country. (Heavy Duty, Standard Duty, and USB Cash Drawers only) Table 1-1 Cash Drawer Components 1 Media divider that snaps in and out of place for several organizational options (adjustable on Heavy Duty Cash Drawer only).
Table 1-1 Cash Drawer Components (continued) 4 3 Functional lock that offers several levels of security: locked closed, locked open, online or manual open depending on model. Refer to Connecting and Locking the Cash Drawer on page 5. 4 Industrial ball bearing slides for durability and long life (Heavy Duty Cash Drawer only). 5 Latch mechanism provides consistent operation. 6 Inner drawer for coin roll storage and configuration compartments. 7 Narrow footprint that saves counter top space.
2 Operating the Cash Drawer Connecting and Locking the Cash Drawer 1. Place the cash drawer on a flat surface near your POS work center. 2. Connect the interface cable: a. Connect the POS printer interface cable to the MultiPRO® interface underneath or on the rear of the cash drawer, then connect the other end of the cable to the printer. NOTE: The printer interface cable provided with the cash drawer is designed to work with HP POS printers.
Table 2-1 Lock Options (Heavy Duty Cash Drawer) (continued) Select This Lock Option To Do This 2 Online Operation of the cash drawer is driven electronically by the printer. 3 Manual Open Allows manual access to the contents of the cash drawer. 4 Locked Open Prevents the cash drawer from being latched closed. Use when the retail environment is closed and the contents of the cash drawer have been removed.
Table 2-3 Lock Options (Standard Duty and USB Cash Drawers) (continued) Select This Lock Option To Do This 2 Online Operation of the cash drawer is driven electronically by the printer. 3 Locked Open/Locked Closed Prevents the cash drawer from being opened or closed by an electrical signal from the printer or USB source (depending on model). 5. Install the printer drivers or the integrated cash drawer drivers if not already installed. Refer to the printer documentation for instructions.
Removing the Case NOTE: It is recommended that the case be removed only in emergencies, such as when the cash drawer cannot be opened electronically and/or the security key is locked inside the cash drawer. 1. Turn the cash drawer bottom side up with the drawer front opening toward you. 2.
● To remove the base from the Standard Duty Cash Drawer, use a #2 Phillips screwdriver to remove the six screws that secure the base to the case, then lift the base assembly off the case. Figure 2-6 Removing the Case (Standard Duty Cash Drawer) 3. Remove the till and inner drawer from the cash drawer. 4. Replace the base by reinserting it from the front of the case and under the case side flanges. Engage the base with the tabs at the rear of the case. 5. Reattach the base and case with the screws.
2. Open the till cover and locate the four screw holes in the inside bottom area of the Flip-Top Cash Drawer. Figure 2-7 Screw Holes 3. Secure the cash drawer to the work surface with the four mounting screws installed through the holes on the inside bottom of the case. CAUTION: Screw heads should be on the inside of the case and must not interfere with the bottom of the till for the cash drawer to operate properly.
Removing the Inner Drawer 1. Lift the inner drawer out of the cash drawer using the two handles located on top of the inner drawer. Figure 2-9 Removing the Inner Drawer 2. Remove the locking till cover from the cash drawer by inserting the key into the lock (1) and rotating 90 degrees and lifting the till cover off the cash drawer with the two handles (2). NOTE: The cash drawer lock and till cover lock may be different styles and/or lock codes.
Replacing the Drawer 1. With the drawer front tipped down at an inclined angle, insert the drawer into the case about two inches. 2. Lift the drawer up until it stops, and pull the drawer out until it stops and drops into the operating (horizontal) position. NOTE: When the inner drawer is fully inserted, verify that the drawer opens and closes properly.
A Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Table A-1 Solving Common Problems Problem Possible Cause Solution Lock assembly does not lock. Keys may need to be replaced or lock may need repair or replacement. Order a new cash drawer with keys. Wrong key used. Use the key that came with the cash drawer. NOTE: Cash drawer will not open electronically.
Online Technical Support For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp. Preparing to Call Technical Support HP provides hardware break/fix support for the product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support.
B Technical Specifications HP Cash Drawers Table B-1 Technical Specifications Opening and Closing Heavy Duty Cash Drawer 4,000,000 cycles Flip-Top Cash Drawer 2,000,000 cycles Standard Duty or USB Cash Drawer 1,000,000 cycles Dimensions (WxDxH) Heavy Duty Cash Drawer 406 x 427 x 124 mm (16.0 x 16.8 x 4.9 in.) Flip-Top Cash Drawer 460 x 172 x 103 mm (18.1 x 6.8 x 4.1 in.) Standard Duty or USB Cash Drawer 411 x 415 x 110 mm (16.2 x 16.3 x 4.
Table B-2 Regional Cash Drawers (Heavy Duty Cash Drawer only) (continued) 16 Country Bills Coins Order Part Number Bosnia 7 8 FK182AA#ER2 Canada 5 6 FK182AA#ABC China 4 6 FK182AA#AB2 Croatia 7 8 FK182AA#ER2 Egypt 7 8 FK182AA#A2N Finland 7 8 FK182AA#ABX France 7 8 FK182AA#ABB Germany 7 8 FK182AA#ABB Great Britain/Northern Ireland 4 7 FK182AA#ABU Hong Kong 4 6 FK182AA#AB5 Hungary 7 8 FK182AA#AKC India 4 6 FK182AA#ACJ Israel 5 8 FK182AA#ABT Jordan 7 8
Table B-2 Regional Cash Drawers (Heavy Duty Cash Drawer only) (continued) Country Bills Coins Order Part Number South Africa 5 7 FK182AA#ACQ Spain 7 8 FK182AA#ABB Sweden 5 5 FK182AA#ABS Switzerland 7 8 FK182AA#UUZ Taiwan 4 6 FK182AA#AB0 Thailand 4 6 FK182AA#AKL United Arab Emirates 5 8 FK182AA#ABV United States 5 5 FK182AA#ABA To order HP regional tills or for an update on available regional tills, go to http://www.hp.com for HP Point of Sales (POS) Systems.
Table B-3 Regional Cash Drawers (Standard Duty and USB Cash Drawers only) (continued) Country Bills Coins Order Part Number Kyrgyzstan 4 8 QT457AA#ABB Latvia 4 8 QT457AA#ABB Lebanon 4 8 QT457AA#ABB Lithuania 4 8 QT457AA#ABB Macedonia 4 8 QT457AA#ABB Malaysia 8 8 QT457AA#AB4 Morocco 4 8 QT457AA#ABB Netherlands 4 8 QT457AA#ABB Norway 4 8 QT457AA#ABB Oman 4 8 QT457AA#ABB Romania 4 8 QT457AA#ABB Russia 4 8 QT457AA#ABB Singapore 8 8 QT457AA#AB4 Slovakia 4
