HP UPS R5500 User Guide Part Number 351643-004A September 2007 (Fourth Edition)
© Copyright 2003, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Contents Component identification ............................................................................................................... 6 UPS UPS UPS UPS UPS R5500 overview................................................................................................................................. 6 front panel ......................................................................................................................................... 6 front panel controls ........................
Verifying the REPO port connection ........................................................................................................... 30 Powering down the UPS ........................................................................................................................... 30 Power management .................................................................................................................... 31 Power management software .....................................................
UPS spare parts list.................................................................................................................................. 48 Hardware options ................................................................................................................................... 49 Technical support........................................................................................................................ 50 Before you contact HP...........................................
Component identification UPS R5500 overview The HP UPS R5500 features a 3U rack-mount design and offers power protection for loads up to 5000 VA/4500 W (NA/JPN) or 6000 VA/5400 W (INTL). The modular design includes two hot-swappable battery modules and one hot-swappable electronics module, allowing for reduced downtime and ease of replacement. The UPS contains an enhanced front-panel display, two independently controlled load segments, and a communications port for data exchange with a host computer.
UPS front panel controls The front panel is shown with the bezel removed.
UPS front panel LED indicators The front panel is shown with the bezel removed. Item LED description 1 Overload 2 76% to 100% load 3 51% to 75% load (2 ERMs) 4 26% to 50% load (1 ERM) 5 0% to 25% load (0 ERMs) 6 General Alarm 7 On Battery 8 Battery Fault 9 Site Wiring Fault 10 Utility 11 Configure Mode On For more information, see "LED and audible alarm troubleshooting (on page 39)" .
UPS rear panel Item Description 1 REPO port 2 Ground bonding screw 3 Communications port/option slot 4 Load segment 1 circuit breaker (controls the C19 and C13 receptacles, but does not control the large output receptacle) 5 Load segment 1 (two IEC-320-C19 receptacles, two IEC320-C13 receptacles, and one large output receptacle) 6 Load segment 2 circuit breaker 7 Load segment 2 (two IEC-320-C19 receptacles and two IEC-320-C13 receptacles) 8 Battery circuit breaker 9 Cord retention clip a
• The REPO feature immediately powers down protected devices and does not utilize the orderly shutdown procedure initiated by power management software. • The REPO feature shuts down UPS units operating under either utility or battery power. NOTE: If the UPS was operating on battery power when the remote switch was closed, no power is available to the load devices until utility power is restored and the UPS has been manually powered up.
Installation Precautions Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.
The following items are supplied with the rack: • Screws • Hex nuts • Cage nuts • Cage nut-fitting tool Selecting a site WARNING: To prevent fire or electric shock, install the unit in a temperature- and humiditycontrolled indoor environment, free of conductive contaminants.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
3. Install cage nuts or clip nuts into the rear of the rack. 4. Insert screws through the mounting rail into the cage nuts or clip nuts.
5. Tighten the hex nuts. Preparing the rails for integrated shipping If the unit is to be shipped in an HP 9000 or 10000 series rack: 1. Remove the hex nuts, flat washers, and lock washers from the mounting rail. 2. Install the rail reinforcement plates and tighten using the hex nuts with captive washers included in the kit, instead of the nuts included with the rail. 3. Install the rear mounting brackets using hex nuts.
WARNING: Uneven mechanical loading in the rack may cause a hazardous condition CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. 1. Install the mounting rails ("Installing the mounting rails" on page 12). 2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the rack. 3.
Removing the UPS battery bracket Installing the batteries WARNING: To prevent personal injury, prepare the area and observe all materials-handling procedures when transporting a battery module. Battery modules weigh 20 kg (44 lb).
Replacing the UPS battery bracket Attaching the UPS front bezel Installation 18
Switching on the UPS battery circuit breaker Connecting the serial communications port CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. CAUTION: Using a USB to serial converter cable will damage the UPS. IMPORTANT: Power management software requires the communications port to be appropriately cabled to the host computer.
Connecting the REPO port WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while connecting the REPO port. WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS installed in a computer equipment room must be connected to a REPO circuit. IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output receptacles.
Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP recommends using different colors for the positive and negative wires. If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To avoid REPO port disconnect: • Minimize wire strain while connecting the REPO port. • Avoid allowing the wires to hang in the rear of the UPS.
The ground bonding cable is not included. Connecting the UPS to utility power WARNING: To prevent injury from electric shock or damage to the equipment: • Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible. • Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature. • Do not use extension cords. Connect the UPS to a grounded utility power outlet.
To provide additional receptacles: • Plug a PDU or other device into the high current, large output receptacle. The large output receptacle is part of load segment 1 and can be turned off and on using power management software (on page 31). • Plug an extension bar into any IEC-320-C19 receptacle to yield eight additional IEC-320-C13 receptacles.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices. The batteries charge to: • 80 percent of their capacity within 3 hours • 100 percent of their capacity within 48 hours Starting power to the load Start power to the load by placing the UPS in Operate mode (on page 27). IMPORTANT: AC power must be available the first time the UPS is started. Installing the ERM Before installing the ERM, review and observe all warnings in "Precautions (on page 11).
Attaching the ERM front bezel Switching off the ERM circuit breaker WARNING: To prevent personal injury from electric shock or damage to the equipment, verify that the circuit breaker is in the Off position.
Connecting the ERM to the UPS NOTE: To install a second ERM, plug the cable from the second ERM into the socket at the rear of the first ERM. Up to two ERM units can be connected. Switching on the ERM circuit breaker Charging the ERM batteries Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters Standby mode and begins charging the ERM batteries.
UPS operations Modes of operation The UPS has four modes of operation: • Standby mode (on page 27) • Operate mode (on page 27) • Configure mode (on page 28) • Auto-Bypass mode (on page 28) Standby mode In Standby mode: • No power is available at the UPS output receptacles. • The UPS charges the batteries as necessary. The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 27).
NOTE: • If the UPS is using battery power (no utility power is present and the Utility LED is red), press and hold the On button until the audible alarm sounds. • If the UPS is off (no LEDs are illuminated), press the On button to start the UPS on battery power. For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)." Configure mode In Configure mode: • Power is available at the UPS receptacles.
Available settings Parameter Associated LED Explanation (when LED is illuminated) 230 Nom Battery Fault (red) Nominal utility voltage level is set to 230 VAC (factory default for 326529-B31) 240 Nom Site Wiring Fault Nominal utility voltage level is set to 240 (red) VAC Wiring Fault Setting Wiring Fault Utility (green) Audible alarm sounds when ground is missing or line and neutral connections are reversed ERM Setting 0 ERMs 0% to 25% load UPS is configured for no attached ERMs (green) (factory
Silencing an audible alarm To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7). IMPORTANT: • Although the audible alarm silences, the condition that caused the alarm to sound may still exist. • If a utility power failure caused the alarm (the Utility LED or the General Alarm LED illuminates red), the alarm silences after power is restored. For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page 39).
Power management Power management software HP Power Manager software ensures maximum power reliability of computer systems through comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power protection settings. To download the latest version of HP Power Manager software, see the HP website (http://www.hp.com/go/rackandpower). NOTE: To install and configure the software, see the software user guide.
Maintenance Removing the UPS front bezel Removing the ERM front bezel Maintenance 32
Replacing the UPS electronics module This component is hot-swappable and can be replaced without powering down the UPS. 1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 30)." 2. Disconnect the communications cable from the option card. 3. Remove the option card ("Replacing the UPS option card" on page 34). 4. Remove the UPS front bezel ("Removing the UPS front bezel" on page 32). 5.
7. Replace the screw. 8. Replace the option card. 9. Reconnect the external cable to the card. 10. Verify that the UPS is configured to the proper voltage and number of attached ERMs. See "Configuring the UPS (on page 28)." 11. Replace the front bezel. Replacing the UPS option card This component is hot-swappable and can be replaced without powering down the UPS. 1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 30)." 2.
To replace the component, reverse the removal procedure. NOTE: Replacing the option card might require power management software to be restarted or reconfigured. Replacing the batteries To replace the batteries: 1. Read and observe the requirements in "Important battery safety information (on page 35)" and "Battery care and storage guidelines (on page 35)." 2. Follow the instructions in "UPS battery replacement procedure (on page 36).
CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep these batteries charged while in storage is implemented. a. Connect the UPS to utility power. b. Allow the UPS to remain in Standby mode. c. Allow the UPS to charge the batteries for at least 24 hours. d. Update the battery recharge date label.
Replacing the UPS To remove the UPS: 1. Power down all attached load devices. 2. Power down the UPS ("Powering down the UPS" on page 30). 3. Switch the circuit breaker for any attached ERMs to the Off (down) position. 4. Switch the battery circuit breaker for the UPS to the Off (down) position. 5. Unplug the UPS power cord. 6. Disconnect the communications cable from the option card. 7. Disconnect the ground bonding cable. 8. Disconnect the REPO port. 9. Unplug the load devices. 10.
3. Unplug the ERM from a second connected ERM. 4. Remove the front bezel ("Removing the ERM front bezel" on page 32) on the ERM that is being replaced. 5. Remove the screws securing the ERM to the rack. 6. Remove the ERM from the rack. To replace the component, reverse the removal procedure. Updating the UPS firmware CAUTION: Using a USB to serial converter cable will damage the UPS. To update the UPS firmware, see the HP website (http://www.hp.com/go/rackandpower).
Troubleshooting LED and audible alarm troubleshooting General Alarm LED On Battery Site Battery Fault Wiring LED LED Fault LED Utility LED Overload Audible LED alarm Can alarm Condition be silenced ("Silencing an audible alarm" on page 30)? Off Off Off Off Green Off No audible alarm N/A UPS is in Operate mode (on page 27) Off Off Off Off Flashing Off green No audible alarm N/A UPS is in Standby mode (on page 27) Off Off Off Off Red Off On—1 beep every 5 seconds Yes UPS is in Au
Red Off Off Off Off Off On— Continuous Yes Battery condition (on page 40) Flashing red Off Off Off Flashing Off green On— Continuous Yes REPO condition (on page 42) Off Off Off Red Off Off On—1 beep every 5 seconds Yes Site wiring condition (on page 42) Flashing red Off Off Off Off Red On— Continuous Yes UPS power capacity is exceeded ("Overload condition" on page 42) For the location of individual LEDs, see "UPS front panel LED indicators (on page 8).
b. Remove one or more load devices to reduce the power requirements. c. Wait at least 5 seconds and restart the UPS. d. If the condition persists, verify that the load devices are not defective. 4. Allow the UPS to cool: a. Power down the UPS ("Powering down the UPS" on page 30). b. Clear vents and remove any heat sources. c. Verify that the airflow around the UPS is not restricted. 5. Wait at least 5 minutes and restart the UPS. 6.
Overload condition All the load LEDs are illuminated. Action: 1. Power down the UPS ("Powering down the UPS" on page 30). 2. Remove one or more load devices to reduce the power requirements. 3. Wait at least 5 seconds and restart the UPS. 4. If the condition persists, verify that the load devices are not defective. REPO condition Action: • If the remote switch is closed, then open the switch to enable power to the output receptacles.
UPS frequently switches between utility and battery power Action: 1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28). 2. Contact a qualified electrician to verify that the utility power is suitable for the UPS. UPS is in Auto-Bypass mode Action: 1. If power management software is being used, check the log files to obtain specific error information to help identify the problem.
Specifications UPS physical specifications Parameter Value Height 13.03 cm (5.13 in) Depth 66.04 cm (26 in) Width 44.15 cm (17.38 in) Weight 68 kg (150 lb) ERM physical specifications Parameter Value Height 13.03 cm (5.13 in) Depth 63.83 cm (25.13 in) Width 44.45 cm (17.50 in) Weight 75 kg (167 lb) UPS input specifications NOTE: An asterisk (*) indicates the default setting.
UPS model Load segment 2 R5500 INTL 1 2 Circuit breaker 15 A¹ 15 A¹ 15 A¹ Output receptacles Maximum current 2 x IEC-320-C13 10 A per receptacle 1 x L6-30R Up to full UPS power rating 2 x IEC-320-C19 15 A per receptacle² 2 x IEC-320-C13 10 A per receptacle 2 x IEC-320-C19 15 A per receptacle² 2 x IEC-320-C13 10 A per receptacle 1 x IEC-309-32A Up to full UPS power rating 2 x IEC-320-C19 15 A per receptacle² 2 x IEC-320-C13 10 A per receptacle ¹NOTE: The circuit breakers protect
Output tolerance specifications Source of power Regulation Utility power (nominal range) -10% to +6% of nominal output voltage rating (within the guidelines of the Computer Business Equipment Manufacturers Association) Battery power ±5% of nominal output voltage rating Output feature specifications Feature Specification Online efficiency 94% nominal input voltage Voltage wave shape Sine wave; 5% THD with typical PFC load Surge suppression High-energy 6500 A peak Noise filtering MOVs and line
Load, W (percent) Estimated battery runtime (minutes) Runtime with one ERM (minutes) Runtime with two ERMs (minutes) 50 15 49 85 80 7 25 48 100 5 19 36 Environmental specifications Feature Specification Operating temperature 10°C to 40°C (50°F to 104°F); UL-tested at 25°C (77°F) Nonoperating temperature -25°C to 55°C (-13°F to 131°F) Relative humidity 20% to 80%; noncondensing Operating altitude Up to 2,000 m (6,600 ft) above sea level Nonoperating altitude 15,000 m (49,212 ft) ab
Spares Ordering spares To order a spare, visit the HP website (http://h61003.www6.hp.com). To replace parts under warranty, contact an HP authorized service representative.
Item Description Spare part number 8 Computer interface cable 397642-001 9 Extension bars and mounting hardware 419595-001* 10 UPS unit NA/JPN 407415-D71* UPS unit INTL 407416-B31* 11 ERM unit 407439-001* 12 10 A jumper cord 142258-006* * not shown Hardware options For information on the supported hardware options, see the HP website (http://www.hp.com/go/rackandpower).
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • In the United States, see
Warranty information Limited warranty To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided. $250,000 Computer Load Protection Guarantee In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered. IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United States and Canada.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Japanese notice BSMI notice Battery replacement notice WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns exists if the battery is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. The battery might explode.
Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Acronyms and abbreviations ERM extended runtime module LED light-emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association PDU power distribution unit PFC power factor corrected REPO remote emergency power off UPS uninterruptible power system Acronyms and abbreviations 58
Index A alarm cannot be silenced 39 alarm conditions 39 alarms, silencing 30 alarms, troubleshooting 39 authorized reseller 50 Auto-Bypass mode 28, 43 B backup time, insufficient 42 batteries, care and storage 35 batteries, charging 23, 26 batteries, insufficient warning when low 41 batteries, replacing 35, 36 batteries, runtime 46 batteries, specifications 46 battery bracket 17, 18 battery circuit breaker 19 battery condition 40 Battery Fault LED, location 8 Battery Fault LED, troubleshooting 39 battery r
G mounting rails 12 general alarm condition 40 General Alarm LED, location 8 General Alarm LED, troubleshooting 39 ground bonding cable, connecting 21 grounding methods 57 N H hardware options 49 hardware, preparing to install 11 high-current output receptacle, connecting 22 high-current output receptacle, location 9 high-current output receptacle, specifications 44 HP Power Manager 31 HP technical support 50 I identification number 52 input specifications 44 input voltage is out of range 41 installati
REPO port, connecting 20 REPO port, location 9 REPO port, overview 9 REPO port, specifications 47 REPO port, verifying connection 30 required information 50 required tools 11 runtime specifications 46 S safety considerations 11, 35 selecting a site 12 series number 52 shipping the UPS 15 site requirements 12 site wiring condition 42 Site Wiring Fault LED, location 8 Site Wiring Fault LED, troubleshooting 39 software 31 spare part numbers 48 spares 48 specifications 44 Standby button, location 7 Standby mod
