HP Designjet Z2100 Photo Printer Series - Quick Reference Guide

10 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See
Contact HP Support on page 49.
Table 10-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See Using your printer on DVD.
[Color] cartridge is missing Insert a cartridge of the correct color. See Using your printer on
DVD.
[Color] cartridge is out of ink Replace the cartridge. See Using your printer on DVD.
[Color] printhead #[n] error: not present Insert the correct printhead. See Using your printer on DVD.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of
the correct type (color and number). See Using your printer on
DVD.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead. See Using your printer on DVD.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See Using your printer on DVD.
[Color] printhead #[n] out of warranty The printhead's warranty has expired, because of the length of
time it has been in operation or because of the volume of ink
used.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the
wrong kind of ink.
IO error Restart the printer. If the problem persists, contact HP Support.
See
Contact HP Support on page 49.
IO warning Try again; if the problem persists, contact HP Support. See
Contact HP Support on page 49.
Paper advance calibration pending Perform paper advance calibration. See Using your printer on
DVD.
Paper too small to print paper advance calibration Unload paper and load larger paper.
ENWW 45
Front-panel error messages