HP PCs and Printers - Cleaning Guidance for HP Products
Q:
A:
How can I disinfect my HP devices to help prevent coronavirus?
You can clean your HP devices by using a CDC-recommended disinfectant that is comprised of
70% isopropyl alcohol and 30% water. To use the recommended alcohol solution to clean and
disinfect high-touch, external surfaces on HP products, please follow the guidelines found in this
document.
Q:
A:
Can I use bleach or peroxides to disinfect my PC or Printer?
Some disinfecting wipes containing bleach and hydrogen peroxide can be used on select
Healthcare Edition products only. Wipes containing bleach and hydrogen peroxide should not be
used on any other products.
Q:
A:
Will the letters and symbols on my keyboard disappear from cleaning?
Some chemicals are very harsh and can damage non-HP Healthcare Edition keyboards and other
surfaces. By following the steps outlined in this document to clean your device, you can reduce
the risk of damaging your keyboard or other surfaces.
Q:
A:
What portions of my devices are safe to clean?
All external components of your PC or printer can be cleaned using the recommended solution,
including ports, cables, keyboard keys, rubber, plastic, metal surfaces, displays and printer control
panels. Please reference the cleaning guidelines for more information.
Q:
A:
How often can I clean my PC, keyboard, mouse, display or printer?
HP recommends cleaning your non-Healthcare Edition devices a maximum of 3-5 times per day.
Excessive cleaning of your non-Healthcare Edition device with any cleaning solution can lead to
potential wear on components.
Cleaning Guidance: HP Retail Solution Products
In addition to an alcohol solution with 70% isopropyl alcohol and 30% water, some HP-approved brands
of germicidal wipes are approved by the U.S. Environmental Protection Agency (EPA) for use against the
coronavirus.
Many commonly used germicidal wipes have been tested and approved for use with with the HP Engage
Go Jacket and HP Engage GO Mobile products.. Contact your local HP sales representative for a list of
approved cleaning products. The guidance in this document supersedes any guidance found in HP Retail
Point of Sale User Guides regarding the use of isopropyl alcohol for cleaning the monitor or touchscreen.
Cleaning Guidance: HP Education Edition Products
For sanitization of the HP Education notebooks, including the display and any HP Accessory (external
mouse or keyboard), HP recommends the use of the CDC-recommended solution comprised of 70%
isopropyl alcohol and 30% water. For cleaning Education Edition products using this solution, customers
should follow the process outlined in this guide.
Select HP Education Edition products can be wiped down with additional cleaners. Please see the
product data sheets linked below for a list of approved cleaners. This includes the following HP
Education Edition notebooks:
• HP ProBook x360 11 G3/4/5/6 EE Notebook PC
• Click to view: G3 Data Sheet, G4 Data Sheet, G5 Data Sheet, G6 Data Sheet
• HP Chromebook 11 G7/8 EE
• Click to view: G7 Data Sheet, G8 Data Sheet
• HP Chromebook x360 11 G2/3 EE
• Click to view: G2 Data Sheet, G3 Data Sheet
Important: Wipes containing bleach and hydrogen peroxide should not be used on HP Education Edition
products.
CONTENTS & NAVIGATION
Note: Customers may experience some visible changes to cosmetic nishes over time as a result of the
cleaning techniques mentioned in this document.
© Copyright 2020 HP Development Company, L.P. The information contained herein is subject to change without notice.
FAQ for Cleaning Your HP Product
CLEANING
GUIDANCE
1
Cleaning Guidance: HP Business
Personal Systems & Oce
Imaging & Printing Systems
2
Instructions for Safe Handling
Cleaning Guidance: HP
Healthcare Edition Products
3
Cleaning Guidance: HP Retail
Solution Products
Cleaning Guidance: HP Education
Edition Products
FAQ for Cleaning Your HP
Product