HP Designjet Z6100 Printer Series - User's Guide

15
Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt over
the correct response, contact HP Support. See
HP Customer Care on page 183.
Table 15-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See Remove an ink cartridge
on page 59 and Insert an ink cartridge on page 61.
[Color] cartridge is missing Insert a cartridge of the correct color. See Insert an ink
cartridge on page 61.
[Color] cartridge is out of ink Replace the cartridge. See Remove an ink cartridge
on page 59 and Insert an ink cartridge on page 61.
[Color] printhead #[n] error: not present Insert the correct printhead. See Insert a printhead
on page 64.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of
the correct type (color and number). See
Remove a printhead
on page 61 and Insert a printhead on page 64.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead. See
Remove a printhead on page 61 and Insert a
printhead on page 64.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See
Front panel recommends reseating or replacing a
printhead on page 168.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See
Legal information on page 193.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the
wrong kind of ink. See
Legal information on page 193.
[Warning] internal failure: Unable to create print The internal print files are not available in the printer. Load the
internal print files through the Embedded Web Server.
IO error Restart the printer. If the problem persists, contact HP Support.
See
HP Customer Care on page 183.
IO warning Try again; if the problem persists, contact HP Support. See HP
Customer Care on page 183.
PDL Error: Ink system not ready Clean the printheads. See Clean the printheads on page 168.
PDL Error: Job clipped The image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce
the complexity of the job.
179
Error messages