HP Designjet Z6100 Printer Series - Quick Reference Guide
HP Customer Care provides comprehensive, proven support expertise and leverages
new technologies to give customers unique end-to-end support. Services include setup
and installation, troubleshooting tools, warranty upgrades, repair and exchange
services, phone and Web support, software updates, and self-maintenance services.
To find out more about HP Customer Care, go to
http://www.hp.com/go/
designjet/. For the most current contact information, click on the Contact HP link
or call the appropriate telephone numbers.
What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation supplied with this printer (for users
sending PostScript files or those using Microsoft Windows).
●
If you have installed third-party software drivers and RIPs, refer to their
documentation.
●
If the problem appears to be related to your software program, first contact your
software vendor.
●
If you call one of the Hewlett-Packard offices, have the following information
available to help us answer your questions more quickly:
●
The printer you are using (the product number and the serial number, found
on the label at the back of the printer)
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The printer's Service ID: select the
icon, and then View printer
information
●
If there is an error code on the front panel, make note of it.
●
The brand name and model number of the computer you are using
●
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers)
●
The part number of the network cable you are using and the name of the
store though which it was purchased
●
The type of interface used on your printer (USB or network)
●
The software name and version you are using
●
Print out the service information prints. You may be asked to fax them to
the support center helping you.
On the front panel: select the
icon, and then select Internal
prints > Service information prints > Print all pages.
Through the Embedded Web Server: go to the Service support page in
the Support tab, and then select Printer information > All pages.
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