HP Designjet Z6100 Printer Series - Quick Reference Guide

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Introduction
HP Customer Care offers award-winning support to ensure that you get the most from
your HP Designjet. HP Customer Care provides comprehensive, proven support
expertise and new technologies to give you unique end-to-end support. Services
include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and self-
maintenance services. For more information about HP Customer Care, go to:
http://www.hp.com/go/designjet/.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that
collect diagnostic information from your printer and match it with intelligent solutions
from HP's knowledge bases, allowing you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the Support tab of your
printer's Embedded Web Server. See
Access the Embedded Web Server
on page 7.
To use HP Instant Support, the following conditions must be met:
●
Because HP Instant Support is accessible only through the Embedded Web
Server, you must have a TCP/IP connection to your printer.
●
Because HP Instant Support is a Web-based service, you must have access to
the World Wide Web,
HP Instant Support is currently available in English, Korean, Simplified Chinese, and
Traditional Chinese.
For more information about HP Instant Support, go to:
http://www.hp.com/go/
ispe/.
HP Proactive Support
HP Proactive Support is a troubleshooting support tool that identifies, diagnoses, and
resolves issues you might encounter when using your commercial imaging and
printing products. HP Proactive Support is embedded into multiple HP software
programs including the HP Easy Printer Care (Windows) and HP Printer Utility (Mac
OS), allowing you to easily and conveniently monitor, update and maintain all of
your HP printers.
For more information about HP Proactive Support, go to:
http://www.hp.com/go/
proactivesupport.
HP Customer Care
As your strategic support partner, we make it our business to help keep your business
running smoothly. HP Customer Care offers award-winning support to ensure that you
get the most from your HP Designjet.
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