HP Designjet Z6100 Printer Series - Quick Reference Guide

Front-panel error messages

Under certain circumstances, a front-panel error message appears. Follow the advice

in the Recommendation column to resolve the error.

If an error message appears on the front panel that is not included in this list, and

you are in doubt over the correct response, contact HP Support. See

HP Customer

Care on page 82.

Table 9-1 Text messages

Message Recommendation

[Color] cartridge has expired Replace the cartridge. See Remove an ink

cartridge on page 27 and Insert an ink cartridge

on page 29.

[Color] cartridge is missing Insert a cartridge of the correct color. See Insert an

ink cartridge on page 29.

[Color] cartridge is out of ink Replace the cartridge. See Remove an ink

cartridge on page 27 and Insert an ink cartridge

on page 29.

[Color] printhead #[n] error: not present Insert the correct printhead. See Insert a printhead

on page 32.

[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new

printhead of the correct type (color and number).

See

Remove a printhead on page 29 and Insert a

printhead on page 32.

[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a

new printhead. See

Remove a printhead

on page 29 and Insert a printhead on page 32.

[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try

cleaning the electrical connections. If necessary,

insert a new printhead.

[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the

length of time it has been in operation or because

of the volume of ink used. See

Legal information

on page 87.

[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the

use of the wrong kind of ink. See

Legal

information on page 87.

[Warning] internal failure: Unable to create print The internal print files are not available in the

printer. Load the internal print files through the

Embedded Web Server.

78 Chapter 9 Front-panel error messages

Error messages