Product Data Sheet / Brochure

HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to
use support packages that help you make the most of your hardware and software investments. They let you choose the support
levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For
many products, post-warranty HP Care Pack Services are available when your original warranty has expired.
Why purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which
can reduce your productivity and profitability. These convenient service packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
HP Care Pack availability may vary by country and product.
Supporting your Adaptive Enterprise journey
HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and
software support services can help you improve the performance of your IT support processes and resolve the complex software and
hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility
from the desktop to the data center, and improve the productivity of your employees.
Warranty and Services
Warranty and ServicesWarranty and Services
Warranty and Services
Included with the Product
Included with the ProductIncluded with the Product
Included with the Product
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
Includes one year of HP Software Support 9 x 5 (HP software technical support and HP software
product and documentation updates).
Includes one year of HP Hardware Support 4 hour onsite 9 x 5.
For more information about HP's Global Limited Warranty and Technical Support, visit
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
Recommended Services
Recommended ServicesRecommended Services
Recommended Services Installation and Start Up Service:
Cost-effectively obtain specialized expertise for a complex, one-time task
Enjoy top performance right from the start
Shorten your time-to-ROI
Three years of combined Hardware and Software Support Plus 24:
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
Keep your license compliancy up-to-date
QuickSpecs
HP StorageWorks 2TB Tiered Storage Archive Solution
HP StorageWorks 2TB Tiered Storage Archive SolutionHP StorageWorks 2TB Tiered Storage Archive Solution
HP StorageWorks 2TB Tiered Storage Archive Solution
Service and Support, HP Care Pack and Warranty Information
DA - 12693 North America — Version 3 — June 5, 2007 Page 8