Reference Guide

reference guide
troubleshooting information
225
troubleshooting
hp instant share: connection not established
The device cannot connect to the HP Instant Share service. Possible reasons
include: the device cannot access the DNS server, DNS server failure, proxy
server required, connection loss or failure, the HP Instant Share server is down).
• Make sure all of your physical connections are connected properly.
• Verify that you can connect to the HP PSC embedded Web server with your
browser. (Print a network configuring page to obtain the HP PSC IP
address.)
• If you are behind a firewall, check with your Internet Service Provider to see
if you need to add proxy server settings to your device so that it can
connect to the Internet. (To enter proxy server settings, access the HP PSC
embedded Web server.)
hp instant share: connection lost
This could be caused by an HP Instant Share service error, unplugged cable, or
DNS server failure.
• Make sure all of your physical connections are connected properly.
• Retry the task.
operational troubleshooting
The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging
help contains troubleshooting tips for some of the most common issues
associated with your HP PSC. To access the troubleshooting information from a
Windows computer, go to the HP Photo & Imaging Director, click Help, and then
choose Troubleshooting and Support. Troubleshooting is also available through
the Help button that appears on some error messages.
To access troubleshooting information from the Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Photo and Imaging Help, and then click hp psc 2400/2500
series troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.
This section contains the following topics:
• hp instant share troubleshooting on page 225
• photo memory card troubleshooting on page 227
• networking troubleshooting on page 227
hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
When you access the HP Instant Share website, online help is provided for any
error messages encountered.