Reference Guide

hp psc 2500 series
chapter 19
224
troubleshooting
I hear static on my telephone line after connecting the HP PSC
• If you did not connect the HP PSC from the port labeled “1-LINE” to your
telephone wall jack using the phone cord supplied in the box with your
HP PSC, you could hear static on your phone line and you probably will
not be able to fax successfully.* This special 2-wire cord is different from the
more common 4-wire cords you might already have in your office. For
more information, see I have difficulties when sending faxes and when
receiving faxes on page 220.
*
This possible cause/solution applies only in the countries/regions that receive a 2-
wire phone cord in the box with the
HP PSC, including: Argentina, Australia, Brazil,
Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,
Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi
Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
• Using a telephone line splitter could affect the sound quality of your phone
line, causing static. Try removing the splitter and connecting the HP PSC
directly to the telephone wall jack.
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might be involved in setting up your
HP Passport account or Address Book) are covered in the HP Instant Share
screen-specific help. Specific operational troubleshooting information is provided
in operational troubleshooting on page 225.
After your device is configured for HP Instant Share and you have registered and
set up destinations, you might see one of the following error messages when you
attempt to use your device to access an HP Instant Share service (such as (e-mail,
online photo albums, or online photo finishing).
hp instant share service temporarily unavailable
The HP Instant Share server is currently down for maintenance. Try again later.
hp instant share: incorrect network settings
The device’s network connection has not been configured correctly. The DNS IP
address is not entered or detected.
• Print a network configuration page to see if the DNS IP address has been
entered.
• If the IP address does not show up on the configuration page, access the
HP PSC embedded Web server to enter the address.
• For more information on how to access the embedded Web server, see use
the network configuration tools on page 75.