hp psc 2500 photosmart series all-in-one reference guide
hp psc 2500 photosmart series all-in-one
© Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobe’s PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries/regions.
contents Note: For installation information, see chapters 14 through 18. 1 hp psc overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 the hp psc 2500 series at a glance . . . . . . front panel overview . . . . . . . . . . . . . . . . . menu overview . . . . . . . . . . . . . . . . . . . . use the hp director software to do more with 2 ......... ......... ......... your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
contents 5 use the scan features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 6 use the fax features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 send a fax . . . . . . . . . . . . . . receive a fax. . . . . . . . . . . . . set the fax header . . . . . . . . .
contents 13 technical information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 system requirements . . . . . . . . . . . . . . . . . paper specifications . . . . . . . . . . . . . . . . . print specifications . . . . . . . . . . . . . . . . . . print margin specifications. . . . . . . . . . . . . copy specifications. . . . . . . . . . . . . . . . . . fax specifications . . . . . . . . . . . . . . . . . . . photo memory card specifications . . . . . . . scan specifications . . . . . .
contents why should I register with hp instant share . . . . . . . . . . . . . . . . . . . .203 19 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . .205 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205 operational troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
get help This Reference Guide contains information on using your HP PSC and provides additional troubleshooting assistance for the installation process. The Reference Guide also contains information on how to order supplies and accessories, technical specifications, support, and warranty information. The table below lists additional sources of information for your HP PSC. help description Setup Poster The Setup Poster provides instructions for setting up and configuring your HP PSC.
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hp psc overview Your HP PSC is ready when you are, as many features and functions of your HP PSC can be used without turning on your computer. Tasks such as making a copy, sending a fax, or printing photos from a photo memory card can be accomplished quickly and easily on your HP PSC. Tip: You can do more with your HP PSC by using the HP Photo & Imaging Director (HP Director) software that is automatically installed on your computer during the initial setup.
hp psc overview chapter 1 the hp psc 2500 series at a glance 1 10 2 3 11 12 13 14 15 16 4 9 2 8 7 6 5 feature purpose 1 Lid 2 Color graphics display 3 Front panel 4 Memory card slots 5 Print-carriage access door 6 Input tray 7 Paper-length guide 8 Output tray 9 Paper-width guide 10 Glass 11 Power connection 12 USB port 13 Telephone and answering machine jacks 14 Rear clean out door 15 LED that indicates network connectivity when lit 16 Ethernet jack hp psc 2
hp psc overview hp psc overview front panel overview 19 1 18 2 3 17 16 15 14 4 5 6 7 13 12 11 8 9 10 reference guide button purpose 1 Color Graphics Display: view menus, photos, and messages. 2 Cancel: stop a job, exit a menu, or exit settings. 3 Scan: select the scan function. When the button is lit, the scan function is selected. 4 Right Arrow: increase values, or go forward when viewing photos on the color graphics display. 5 Photo: select the Photo function.
hp psc overview chapter 1 button purpose 8 Proof Sheet: print a proof sheet when a photo memory card has been inserted in a photo memory card slot. A proof sheet shows thumbnail views of all the photos on the photo memory card. You can select photos on the proof sheet, then print those photos by scanning the proof sheet. 9 Keypad: enter fax numbers, values, or text. 10 Start Black, Start Color: start a black or color copy, scan, fax, or photo memory card job.
hp psc overview The following diagram provides a quick reference to top-level menus that appear on the HP PSC color graphics display. Copy 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Photo 1. Number of Copies 2. Borderless 3. Image Size 4. Paper Size 5. Paper Type 6. Layout Style 7. Borders and Frames 8. Transfer to computer 9. HP Instant Share 0. Set New Defaults Scan 1.
hp psc overview chapter 1 Rotate Note: Pressing this button rotates the photo displayed in the color graphics display 90 degrees. Subsequent presses rotates the photo an additional 90 degrees. Proof Sheet 1. Print Proof Sheet 2. Scan Proof Sheet Setup 1. Print Report 2. Speed Dial Setup 3. Basic Fax Setup 4. Advanced Fax Setup 5. Tools 6. Network 7.
hp psc overview Tip: If the HP Director on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Director software, and then reinstall the HP Director. For more information, see software installation troubleshooting on page 213. 1 2 3 4 5 12 6 feature reference guide 7 8 9 10 11 purpose 1 Status: use this feature to display the current status of your HP PSC.
chapter 1 hp psc overview feature purpose 9 Make Copies: use this feature to display the Copy dialog box where you can select the copy quality, number of copies, color, size, and then start a copy. 10 HP Gallery: use this feature to display the HP Photo & Imaging Gallery, where you can view and edit images, print photos in multiple sizes, make and print a photo album, share images through e-mail or a website, or make a multimedia CD.
hp psc overview hp psc overview 1 2 3 4 5 6 7 8 9 10 feature purpose 1 Unload AiO Images: use this feature to unload images from a photo memory card. 2 Scan Picture: use this feature to scan an image and display it in the HP Photo and Imaging Gallery. 3 Scan document: use this feature to scan text and display it in the selected destination text editing software program. 4 Make Copies: use this feature to make a copy in black and white or color.
hp psc overview chapter 1 ! Double-click the HP Photo and Imaging Director alias on the desktop. ! Double-click HP Photo and Imaging Director in the Applications:HewlettPackard:HP Photo and Imaging Software:HP Photo and Imaging Director folder. The HP Photo and Imaging Director displays only the icons that pertain to the selected device. For more information, see the onscreen hp photo and imaging help that came with your software.
load originals and load paper 2 You can load many different types and sizes of paper in your HP PSC, including photo paper, transparencies, continuous banner paper, and envelopes. You can also change settings for paper types and paper sizes to get the highest quality copies from your HP PSC.
chapter 2 3 Press Start Black or Start Color on the front panel to start the job. Note: Many of the Reduce/Enlarge options, such as Fit to Page or Poster, will not work correctly if the glass and lid backing are not clean. For more information, see clean the glass on page 93 and clean the lid backing on page 93. load originals & paper Tip: You can copy or scan oversized originals by completely removing the lid from your HP PSC.
load originals and load paper load the input tray Remove the output tray, and slide the paper-width and paper-length guides to their outermost positions. 2 Tap a stack of paper on a flat surface to align the edges, and then check to make sure all of the paper in the stack is the same size and type. 3 Slide the short edge of the paper forward into the input tray with the print side down until it stops. If you are using letterhead, insert the top of the page first with the print side down.
chapter 2 load originals & paper 6 Extend the output tray extender to prevent printed paper from falling out of the output tray. load envelopes This section describes the basic procedure for loading envelopes into your HP PSC. Do not use shiny or embossed envelopes, or envelopes that have clasps or windows. Note: Consult the help files in your word processing software for specific details on how to format text for printing on envelopes.
load originals and load paper load 4 by 6 inch (10 by 15 cm) photo paper The following describes the procedure for loading 4 by 6 inch (10 by 15 cm) photo paper into your HP PSC. Note: For the best results, use a recommended type of 4 by 6 inch (10 by 15 cm) photo paper. For more information, see recommended papers on page 16. In addition, for best results, set the paper type and paper size before printing. For more information, see set the paper type on page 17 and set the paper size on page 18.
load originals & paper chapter 2 3 Slide the paper-length and paper-width guides inward against the stack of cards until they stop. Make sure the cards fit within the tray (do not overload it). 4 Replace the output tray. recommended papers If you want the best print quality, HP recommends HP papers. Using paper that is too thin, paper that has a slick texture, or paper that stretches easily can cause paper jams.
load originals and load paper paper tips Labels (work only with printing) • Always use letter or A4 label sheets designed for use with HP inkjet products (such as Avery Inkjet Labels), and make sure that the labels are not over two years old. • Fan the stack of labels to make sure none of the pages are sticking together. • Place a stack of label sheets on top of standard paper in the input tray, print side down. Do not insert labels one sheet at a time.
chapter 2 set paper type from the photo menu 1 Press Photo twice, and then press 5. This displays the Photo Menu and selects Paper Type. 2 Press to highlight a paper type setting, and then press OK. set the paper size load originals & paper The following procedure describes how to set the paper size for Copy, Photo, and Fax options. Select the Paper Size setting that matches the paper or transparency film you are using.
load originals and load paper avoid jams To help avoid paper jams, follow these guidelines: Prevent curled or wrinkled paper by storing all supplies of media flat in a resealable bag. • Remove printed papers from the output tray frequently. • Ensure that media loaded in the input tray lay flat and the edges are not bent or torn. • Do not combine different paper types and paper sizes in the input tray; load the same paper type and paper size in the input tray.
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use a photo memory card 3 The HP PSC can access the memory cards used in almost any digital camera so you can print, store, manage, and share your digital photos in some very exciting ways.
chapter 3 The slots are configured as follows: Top left slot: CompactFlash (I, II) • Top right slot: Secure Digital, MultiMediaCard (MMC) • Bottom left slot: SmartMedia, xD (fits in top right of the slot) • Bottom right slot: Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with user-supplied adapter), Memory Stick Pro memory card • Warning! By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
use a photo memory card If you insert a memory card backwards, the LED next to the card slots blinks amber and the color graphics display might display an error message such as “Card is in backwards” or “Card is not fully inserted”. 2 Reading photos... appears on the color graphics display. The LED next to the card slots blinks green when the card is being accessed. Warning! Never attempt to remove a memory card while it is being accessed. Doing so can damage files on the card.
chapter 3 the memory card. The file name, index number, and date appear under each thumbnail. Proof sheets are also a quick way to create a printed catalog of your digital photos.
use a photo memory card complete the proof sheet After you have printed a proof sheet, as described in print a proof sheet on page 24, you can select photos to be printed. Select the photos to print by using a dark pen or pencil to fill in the circles located underneath the thumbnail images on the proof sheet. 2 Select one layout style by filling in a circle in step 2 of the proof sheet.
chapter 3 print photos by scanning a proof sheet memory card Tip: Make sure the glass of the HP PSC is completely clean or the proof sheet might not scan properly. See clean the glass on page 93 for instructions. 1 Load the appropriate paper, such as photo paper, in the input tray. Make sure the same memory card you used to print a proof sheet is still in the slot when you scan that proof sheet. 2 Press Proof Sheet, and then press 2.
use a photo memory card set photo print options You can control many aspects of how your HP PSC prints photos directly from the front panel, including paper type and size, layout, and more. This section contains the following topics: • change photo menu print options on page 28 • set new print photo defaults on page 29 You access and set photo print options through the Photo Menu available through the front panel. 1 Make sure the memory card is inserted into the appropriate slot on your HP PSC.
chapter 3 Number of Copies Copies: 1 > Press OK when done. Borderless 1. Off 2. On Paper Size 1. Letter 2. 4 x 6 3. A4 Paper Type 1. Automatic 2. Plain Paper 3. Premium Photo 4. Photo Paper 5. Everyday Photo 6. PhotQual Inkjet 7. Premium Inkjet 8. Brochure Glossy 9. Brochure Matte 0. Iron-On memory card Borders & Frames 1. None 2. Rectangle (thin frame) 3. Rectangle (thick frame) 4. Oval (no frame) 5. Oval (thin frame) 6. Oval (thick frame) Image Size 1. 4 x 6 inch 2. 5 x 7 inch 3. 8 x 10 inch 4.
use a photo memory card select image size This setting lets you select the size of the photo image to be printed. select paper size This setting lets you select the paper size for the current print job. select paper type This setting lets you select the best paper type for the current print job. The default Automatic value lets the HP PSC detect and set the paper type using a sensor. The paper types shown in this setting vary depending on the paper size currently selected.
chapter 3 Note: When printing photos, you should select options for the correct paper type and photo enhancement. See set photo print options on page 27 for details. You might also want to use the photo print cartridge for superior print quality. See work with print cartridges on page 94 for more information. You can do more than simply print your digital photos if you use the HP Photo & Imaging Gallery feature of the HP Director.
use a photo memory card 4 Press 2 to turn Borderless on. When the Borderless option is active, the Image Size, Layout Style, and Borders and Frames options become grayed out on the Photo Menu. Any choices on other menus that are unsupported for borderless printing are also grayed out. 5 Select a paper type and paper size from the Paper Type and Paper Size menus. Only choices appropriate to borderless printing are available.
chapter 3 to print camera-selected photos 1 Insert the memory card into the appropriate slot on your HP PSC. If there are DPOF-tagged photos on the card, the Print DPOF Photos prompt appears on the color graphics display. 2 Do one of the following: – Press 1 to print all DPOF-tagged photos on the memory card. – Press 2 to bypass DPOF printing. view photos in a slide show The Slide Show button of the front panel lets you view all the photos on a memory card as a slide show.
use a photo memory card share digital photos through hp instant share HP Instant Share lets you share photos with friends and family members: • Through e-mail • In online albums • As quality prints This section contains the following topics: share photos through e-mail on page 33 • share photos through the Share Menu on page 34 Note: Before you can share photos by using HP Instant Share, you must register your HP PSC 2500 with the HP Instant Share website, make some HP Instant Share settings, and c
chapter 3 For Macintosh: If there is no network connection, the HP PSC transfers the selected photo to your Macintosh. You can then send it as an e-mail attachment by following the prompts on your Macintosh. For more information, see the onscreen hp photo and imaging help that came with your software.
use the copy features 4 The HP PSC enables you to produce high-quality color and black-and-white copies on a variety of paper types, including iron-on transfers. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy’s darkness and color intensity, and use special features to create a poster, make many sizes of photos, and create transparencies.
chapter 4 increase copy speed or quality The HP PSC provides three options that affect copy speed and quality. • Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best. • Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies more slowly than the other quality settings. • Fast copies faster than the Normal setting.
use the copy features Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults 3 Press OK to accept the settings as the new default settings. The settings you specify here are only saved on the HP PSC itself. They do not adjust the settings in the software.
chapter 4 make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo For the best quality when copying a photo, make sure you select options for the correct paper type and photo enhancement. You might also want to use the photo print cartridge for superior print quality. With the tri-color and photo print cartridges installed, you have a six-ink system. See use a photo print cartridge on page 99 for more information. 1 Load your original photo face down on the right front corner of the glass.
use the copy features 6 Press to highlight 4 x 6, and then press OK. 7 Press 5 to select Paper Type from the Copy Menu. Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Type ( 1. Automatic ) ( 2. Plain Paper ) 3. Premium Inkjet 4. Premium Photo 5. Photo Paper 6. PhotoQual Inkjet 7. Everyday Photo 8. Transparency 9. Iron-On 0. Brochure Glossy *.
chapter 4 10 Press to highlight the Photo enhancement setting, and then press OK. 11 Press Start Color. The HP PSC makes a 4 by 6 inch (10 by 15 cm) borderless copy of your original photo, as shown below. You might find it easier to copy a photo by using the HP Director software that you installed with your HP PSC.
use the copy features copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page In addition to making actual size copies of an original, the Borderless feature can automatically enlarge or reduce your original to fill the paper loaded in the input tray. In this example, Borderless is used to enlarge a 4 by 6 inch (10 by 15 cm) photo to create a full-size borderless copy.
chapter 4 Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Size* 1. Letter 2. 4 x 6 3. A4 *The paper sizes available vary by country/region. 7 Press to highlight Letter or A4, as appropriate, and then press OK. 8 Press 5 to select Paper Type from the Copy Menu. copy Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7.
use the copy features Copy Menu 1. Borderless ( 2. Reduce/Enlarge ) 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults 11 Press Enhancements 1. Text 2. Photo 3. Mixed 4. None to highlight the Photo enhancement setting, and then press OK. 12 Press Start Color. copy a photo several times on one page You can print multiple copies of an original on one page by selecting an image size from the Reduce/Enlarge option in the Copy Menu.
chapter 4 Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Reduce/Enlarge 1. Actual Size 2. Fit to Page 3. Custom 100% 4. Image Sizes* 5. Poster *The image sizes available vary by country/region. 4 Press to highlight the size in which you want to copy the photo, and then press OK.
use the copy features 1 Load your original face down on the right front corner of the glass. 2 Press Copy twice, and then press 4. This displays the Copy Menu and then selects Paper Size. Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Size* 1. Letter 2. 4 x 6 3. A4 *The paper sizes available vary by country/region. 3 Press to highlight Letter, and then press OK.
chapter 4 copy a washed-out original Use Lighter/Darker to adjust the lightness and darkness of the copies you make. You can also adjust the color intensity to make colors on your copy more vivid or more subtle. 1 Load your original face down on the right front corner of the glass. 2 Press Copy twice, and then press 6. This displays the Copy Menu and then selects Lighter/Darker. The range of Lighter/Darker values appears as a scale on the color graphics display.
use the copy features 3 Press to highlight the Text enhancement setting, and then press OK. 4 Press Start Black or Start Color.
chapter 4 3 Press to highlight the Photo enhancement setting, and then press OK. 4 Press Start Color. It is easy to set Enhancement settings for photos and other documents you copy using the HP Director software that you installed with your HP PSC. With one click of your mouse button, you can set a photo to copy with Photo enhancements, a text document to copy with Text enhancements, or a document that contains both images and text to copy with both Photo and Text enhancements turned on.
use the copy features Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Reduce/Enlarge 1. Actual Size 2. Fit to Page 3. Custom 100% 4. Image Sizes 5. Poster 4 Press to highlight a page width for the poster, and then press OK. The default poster size is one page wide. 5 Press Start Black or Start Color.
chapter 4 Copy Menu 1. Borderless 2. Reduce/Enlarge 3. Copy Quality 4. Paper Size 5. Paper Type 6. Lighter/Darker 7. Enhancements 8. Color Intensity 9. Set New Defaults Paper Type 1. Automatic 2. Plain Paper 3. Premium Inkjet 4. Premium Photo 5. Photo Paper 6. PhotoQual Inkjet 7. Everyday Photo 8. Transparency 9. Iron-On 0. Brochure Glossy *. Brochure Matte 4 Press to highlight Iron-On, and then press OK. 5 Press Start Black or Start Color.
use the scan features 5 Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan just about anything: photos, magazine articles, text documents, and even 3D objects, as long as you are careful not to scratch the glass. Because the scanned image or text is in an electronic format, you can bring it into your word processor or graphics application and modify it to suit your needs.
chapter 5 send the scan to a computer connected directly to the hp psc Follow these steps if your HP PSC is directly connected to a computer via a USB or parallel cable. 1 Load your original face down in the right front corner of the glass. 2 Press Scan, if it is not already lit. A Scan Menu appears, listing destinations that are set up to scan to. The default destination is whichever one you selected the last time you used this menu. Scan Menu 1. HP Photo & Imaging Gallery 2. HP Instant Share 3.
use the scan features send the scan to a computer connected to the hp psc over a network Follow these steps if your HP PSC is connected to one or more computers over a network. 1 Load your original face down in the right front corner of the glass. 2 Press Scan, if it is not already lit. A Scan Menu appears, listing your options. Scan Menu 1. Select Computer 2. HP Instant Share 3. Memory Card 3 Press 1 to select Select Computer. A Network Menu appears, listing computers connected to the HP PSC.
chapter 5 6 Press Start Black or Start Color. If you chose the HP Gallery, a preview image of the scan appears in the HP Scan window on the computer, where you can edit it. For more information about editing a preview image, see the onscreen hp photo & imaging help that came with your software. 7 Make any edits to the preview image in the HP Scan window. When you finish, click Accept. The HP PSC sends the scan to the selected destination.
use the scan features to save your scan to an hp instant share destination 1 Load your original face down on the right front corner of the glass. 2 Press Scan, if it is not already lit. A Scan Menu appears, listing destinations that are set up to scan to. If your HP PSC is connected to computers over a network, the first option in the menu is Select Computer, as shown below. Scan Menu 1. Select Computer 2. HP Instant Share 3.
chapter 5 send the scan to a memory card loaded in your hp psc You can send the scanned image to the memory card that is currently inserted in one of the memory card slots on the HP PSC. This enables you to use the photo memory card features to generate borderless prints and album pages from the scanned image. It also enables you to access the scanned image from other devices that support the memory card. 1 Load your original face down in the right front corner of the glass.
use the fax features fax 6 Using your HP PSC, you can send and receive faxes, including color faxes. You can set up speed dials to send faxes quickly and easily to frequently used numbers. From the front panel, you can set a number of fax options, such as resolution and contrast.
chapter 6 enable fax confirmation fax By default, your HP PSC prints a report only if there is a problem with sending or receiving a fax. A confirmation message indicating whether an item was successfully sent appears briefly on the color graphics display after each transaction. If you need printed confirmation that your faxes are successfully sent, follow these instructions before sending any faxes. 1 Press Setup. 2 Press 1, then press 5. This selects Print Report and then selects Fax Report Setup.
use the fax features send a two-page black-and-white fax You can send a two-page (or more) fax in black and white from your HP PSC. fax Note: You can also send a color original or photo fax. For more information, see send a color original or photo fax on page 59. 1 Load the first page face down on the right front corner of the glass. For more information, see load an original on page 11. 2 Press Fax. The Enter Fax Number screen appears. 3 Enter the fax number. 4 Press Start Black.
fax chapter 6 4 If you are faxing a photo, it is recommended that you change the resolution to Photo. For information on changing the resolution, see change resolution on page 67. 5 Press Start Color. Pressing Start Color dials the number and then sends the fax as the pages are scanned. Did you know that you can send a fax from your computer by using the HP Director software that comes with your HP PSC? You can also create and attach a computer-generated cover page with your fax. It’s easy.
use the fax features receive a fax If you receive a legal-size fax and your HP PSC is not currently set to use legalsize paper, the device automatically reduces the fax so that it fits on the paper that is loaded. If you have disabled the automatic-reduction feature, the fax will be printed on two pages. For more information, see set automatic reduction for incoming faxes on page 71.
chapter 6 Press OK to accept the setting. 5 If you have a modem on this phone line, turn off the setting in the modem’s software that automatically receives faxes to your computer; otherwise, your HP PSC will not receive faxes properly. fax 4 For information on setting up your HP PSC with other office equipment, such as answering machines and voice mail, see fax setup on page 175. set up your hp psc to answer fax calls manually In certain situations you might want to receive faxes manually.
use the fax features receive a fax manually 1 When your HP PSC rings, pick up the handset of a telephone that is on the same telephone line as your HP PSC. 2 If you hear fax tones, do one of the following: – If your telephone is plugged into the back of the HP PSC, press Fax, and then Start Black or Start Color. – If your telephone is not plugged into the back of the HP PSC but is on the same telephone line, press 1 2 3 on your telephone. 3 Wait for the fax tones, and then hang up the telephone.
chapter 6 enter text fax The following list provides tips for entering text by using the keypad on the front panel. • Press the keypad numbers that correspond to the letters of a name. ABC 2 • These letters correspond to this number, and so on. Press a button multiple times to see a letter first in lowercase and then in uppercase. The first letter of a word is upper-cased automatically.
use the fax features generate automated reports Note: If you need printed confirmation each time your faxes are successfully sent, follow these instructions before sending any faxes. 1 Press Setup. 2 Press 1, then press 5. This selects Print Report and then selects the Fax Report Setup. Print Report 1. Last Transaction 2. Fax Log 3. Speed Dial List 4. Self-Test Report 5. Fax Report Setup Fax Report Setup 1. Every Error 2. Send Error 3. Receive Error 4. Every Fax 5. Send Only 6.
chapter 6 Press to scroll through the following report types: – 1. Last Transaction: prints details of the last fax transaction. – 2. Fax Log: prints a log of approximately the last 30 fax transactions. – 3. Speed Dial List: prints a list of programmed speed-dial entries. – 4. Self-Test Report: prints a report to assist you in diagnosing print and alignment problems. For more information, see print a self-test report on page 95. – 5.
use the fax features 4 Enter the fax number to assign to that entry, and then press OK. fax Tip: To enter a three-second pause within a number sequence, press the pound (#) button repeatedly, until a dash appears on the color graphics display. 5 Enter the person’s or company’s name, and then press OK. For more information on entering text, see enter text on page 64. 6 After Enter Another? appears, press 1 (Yes), if you want to set up another number, or press 2 (No) to exit.
chapter 6 Press Fax, and then press 1. This displays the Fax Menu and then Resolution. fax 4 Resolution 1. Fine 2. Photo 3. Standard 5 Press to select a resolution setting: – Fine: this is the default setting. It provides high-quality text suitable for faxing most documents. – Photo: this setting provides the best quality fax when sending photographs. If you choose Photo, be aware that the faxing process takes longer to complete. When faxing photographs, we recommend that you choose Photo.
use the fax features set new defaults 1 Make your changes to Resolution and Lighter/Darker. 2 If you are not already in the Fax Menu, press Fax twice. This selects the Fax Menu. 3 Press 3. This selects Set New Defaults. 4 Press OK. set fax options There are numerous fax options that you can set, such as controlling whether the HP PSC redials a busy number automatically. Review this section for information on changing fax options.
chapter 6 redial a busy or unanswered number automatically fax You can set your HP PSC to redial a busy or an unanswered number automatically. The default setting for Busy Redial is Redial. The default setting for No Answer Redial is No Redial. 1 Press Setup. 2 Do one of the following: – To change the Busy Redial setting, press 4, and then press 3. This selects Advanced Fax Setup and then selects Busy Redial. – To change the No Answer Redial setting press 4, and then press 4 again.
use the fax features set automatic reduction for incoming faxes 1 Press Setup. 2 Press 4, then press 5. This selects Advanced Fax Setup and then selects Automatic Reduction. 3 Press 4 Press OK. to select Off or On. adjust the volume Your HP PSC provides three levels for adjusting the ring and speaker volume. The ring volume is the volume of the phone rings. The speaker volume is the level of everything else, such as the dial tones, fax tones, and button press beeps. The default setting is Soft.
chapter 6 set the date and time fax You can set the date and time from the front panel. When a fax is transmitted, the current date and time are printed along with the fax header. The date and time format is based upon the language and country/region setting. Normally the computer software sets the date and time automatically. Note: If your HP PSC loses power, you will need to reset the date and time. 1 Press Setup. 2 Press 3, then press 1. This selects Basic Fax Setup and then selects Date and Time.
use the fax features Press Setup. 2 Press 3, then press 5. This selects Basic Fax Setup and then Tone or Pulse Dialing. 3 Press fax 1 to highlight an option, and then press OK. set backup fax reception Use the Backup Fax Reception feature to store received faxes in memory. For example, if your print cartridge runs out of ink while receiving a fax, the fax will be stored in memory. Then, after you have replaced the print cartridge, you can print out the fax.
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use the network configuration tools 7 The HP PSC 2500 Series (HP PSC) includes an internal component that provides networking capability. The networking component is built into the back of the HP PSC and provides both wired and wireless Ethernet connectivity. Access to network configuration settings is provided through the Network menu on the HP PSC and the embedded Web server (EWS).
chapter 7 use network menu options The HP PSC front panel provides access to Network menu options through the Setup Menu. This section contains the following topics: • print a network configuration page on page 76 • enable or disable the wireless radio on page 82 • restore wireless defaults on page 83 • change the link speed on page 84 network config tools print a network configuration page 1 Access the Network menu. (See access the network menu.
use the network configuration tools field description Hardware Address The Media Access Control (MAC) address that uniquely identifies the HP PSC. This is a unique 12-digit identification number assigned to networking hardware for identification, like a digital fingerprint. No two pieces of hardware have the same MAC address. Note: Some ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation.
chapter 7 field description DNS Server The IP address of the network’s domain name server (DNS). When you use the Web or send an e-mail message, you use a domain name to do it. For example, the URL http://www.hp.com contains the domain name hp.com. The Internet's domain name servers (DNS) translate the domain name into an IP address. Devices use the IP addresses to refer to one another. • IP Address: the domain name server’s IP address.
use the network configuration tools wireless network settings field description Wireless Status Status of the wireless network: • Disabled: the wireless 802.11b network is disabled when the wired 802.3 network is active. This is the default setting. Initializing: the wireless network is initializing. • Scanning: the HP PSC is scanning for a network name (SSID) on all channels. • Ready: the HP PSC has established an association with a wireless network.
network config tools chapter 7 field description Signal Strength (1-5) The transmitting or return signal graded on a scale of 1 to 5: • 5 — Excellent Access Point HW Address • 4 — Good • 3 — Fair • 2 — Poor • 1 — Marginal • No signal: no signal detected on the network • : signal strength is left blank when HP PSC is scanning for an SSID. • Not applicable: this parameter does not apply to ad-hoc networks.
use the network configuration tools field description Authentication Type Type of authentication in use: • Open System (ad-hoc and infrastructure): no authentication. • Shared Key (infrastructure only): WEP key is required. • LEAP (infrastructure only): EAP server authentication is required. • PEAP (infrastructure only): EAP server authentication is required. • EAP-TLS (infrastructure only): EAP server authentication is required. • EAP-MD5 (infrastructure only): EAP server authentication is required.
chapter 7 field description WPA Wi-Fi Protected Access. • Enabled: WPA is enabled. • Disabled: WPA is disabled. network config tools Wi-Fi Protected Access provides standards-based, interoperable security to strongly increase the level of data protection and access control for a wireless LAN. To improve data encryption, WPA uses the Temporal Key Integrity Protocol (TKIP). To strengthen user authentication, WPA implements 802.1x and the Extensible Authentication Protocol (EAP).
use the network configuration tools USB and either 802.3 (wired) or 802.11b (wireless) can be active at one time. 802.3 and 802.11b cannot be active at the same time. For more information on determining the active interface, see the table below. if then The wireless radio is set to On and no Ethernet 802.11b is the active networking interface cable is plugged in 802.
chapter 7 change the link speed Link speed is the speed at which data is transmitted over a line on a wired network. The HP PSC internal networking component uses an automatic detection method to settle on an Ethernet link speed with the connected switch, hub, or other device. In some cases the connected device might be using a non-standard link speed, or cabling issues might result in a negotiated setting that is not optimal. For this reason, you can manually configure the speed supported by your HP PSC.
use the network configuration tools You can use the HP PSC’s internal Web page to: • Check printer (HP PSC) status • View network statistics • Adjust the network configuration • Scan pages over the network • Link to HP's website for support and to purchase supplies Note: Do not disable TCP/IP (Transmission Control Protocol/Internet Protocol) on your computer. It is required for communication with the embedded Web server.
chapter 7 6 Click the Wireless tab. 7 Scroll down to the Encryption section where you can add Static (WEP) encryption parameters. 8 If your network is using an authentication type other than Open System, click Advanced Configuration within the Authentication section. 9 Configure your device for advanced authentication and security schemes. For more information on adding wireless security to the EWS, see the wireless network setup chapter in the Reference Guide for your HP PSC.
print from your computer 8 Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or film, or use special features. Note: If you have a photo memory card, you can select and print photos directly from it using the HP PSC. For information, see use a photo memory card on page 21.
chapter 8 4 Close the Properties dialog box. 5 Click Print to begin your print job. Macintosh users To specify a document’s paper size, scaling, and orientation, use the Page Setup dialog box. To specify other print settings for a document, and to send the document to the HP PSC, use the Print dialog box. Note: The following steps are specific to OS X. For OS 9, the steps might be slightly different.
print from your computer to change the print settings for the current print job 1 From your software application’s File menu, select Print, Print Setup, or Page Setup. Make sure that the selected printer is the HP PSC. 2 Click Properties, Options, Printer Setup, or Printer (the option names are different depending on your software application) to display the print settings. 3 Make changes to the settings, and click Apply. 4 Click Print to print the job.
chapter 8 stop a print job You can stop a print job from the HP PSC or from your computer. To stop a print job from the HP PSC, press Cancel on the front panel. Look for the Print Cancelled message on the color graphics display. If it doesn’t appear, press Cancel again. The HP PSC prints any pages it has already started printing and then cancels the remainder of the print job. This can take a few moments.
order supplies 9 Use the information in this section to order print cartridges, recommended types of HP paper, and HP PSC accessories online from the HP website. This section contains the following topics: • order media on page 91 • order print cartridges on page 91 order media To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to: www.hp.com Choose your country/region, and then select Buy or Shopping.
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maintain your hp psc 10 The HP PSC requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You might also want to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping your HP PSC in top working condition. Perform these simple maintenance procedures as necessary.
chapter 10 3 Wash the backing gently to loosen debris; do not scrub the backing. 4 Dry the backing with a chamois or soft cloth. Caution! Do not use paper-based wipes as these might scratch the backing. 5 If this does not clean the backing well enough, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.
maintain your hp psc to check the ink level for Macintosh users 1 From the HP Director, click Settings, and then choose Maintain Printer. 2 If the Select Printer dialog box opens, select your HP PSC, and then click Utilities. 3 From the list, select Ink Level. The estimated ink levels appear for the print cartridges. print a self-test report If you are experiencing problems with printing, print a Self-Test Report before you replace the print cartridges.
chapter 10 3 Check the Self-Test Report for the following: – The test patterns are even and show a complete grid. If the grids are not complete, this might indicate a problem with the nozzles. You might need to clean the print cartridges. For more information, see clean the print cartridges on page 101. – The Low Ink warning message value. The value will appear above the test pattern for the black, photo (if applicable), or tri-color print cartridges.
maintain your hp psc replace the print cartridges A message appears on the color graphics display to let you know when the ink level for the print cartridge is low. When you receive this message, it is recommended that you have replacement print cartridges available. This message might indicate that you need to replace the print cartridge. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges.
chapter 10 3 Push down on the print cartridge to release it, and then pull it toward you out of its slot. 4 If you are removing the black print cartridge in order to install the photo print cartridge, store it in the print cartridge protector. For more information on the print cartridge protector, see use the print cartridge protector on page 99. 5 Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the pink tape by using the pull tab.
maintain your hp psc 7 Press down on the latch until it stops. Make sure the latch catches below the bottom tabs. 8 Close the print-carriage access door. use a photo print cartridge You can optimize the quality of the photos you print with your HP PSC by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place.
chapter 10 ! To remove the print cartridge from the print cartridge protector, press down and back on the top of the print cartridge protector to release the print cartridge, then slide the print cartridge out of the print cartridge protector. align the print cartridges The HP PSC prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the front panel or the HP Director.
maintain your hp psc to align the print cartridges from the hp director for Windows users 1 From the HP Director, choose Settings, choose Print Settings, and then choose Printer Toolbox. 2 Click the Device Services tab. 3 Click Align the Print Cartridges. The HP PSC prints a print cartridge alignment sheet and aligns the print cartridges. Recycle or discard the page.
chapter 10 clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated front panel messages prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges. Caution! Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
maintain your hp psc restore factory defaults You can restore the original factory settings to what they were when you purchased your HP PSC. Note: Restoring the factory defaults will not change the date information you set, nor will it affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the front panel only. 1 Press Setup. 2 Press 5, then press 3. This selects Tools, and then selects Restore Factory Defaults. Tools 1.
chapter 10 set the prompt delay time The Prompt Delay Time option allows you to control the amount of time that passes before a message prompts you to take further action. For example, if you press Copy and the prompt delay time passes without you pressing another button, “Press START Color or Black to begin copy.” appears in the front panel display. You can choose Normal, Fast, or Slow. The default is Normal. 1 Press Setup. 2 Press 7, then press 3.
get hp psc support hp psc support 11 Hewlett-Packard provides Internet and phone support for your HP PSC.
chapter 11 hp psc support – – – 5 Print a Self-Test Report. See print a self-test report on page 95 for information on printing this report. Make a color copy to have available as a sample printout. Be prepared to describe your problem in detail. Call HP Customer Support. Be near your HP PSC when you call. call in North America during warranty Call 1-800-HP-INVENT.
get hp psc support hp technical support country/region hp technical support Canada during warranty (905) 206 4663 Palestine +971 4 883 8454 Canada post-warranty (per-call charge) 1-877-621-4722 Panama 001-800-7112884 Caribbean & Central America 1-800-711-2884 Peru 0-800-10111 Chile 800-360-999 Philippines 632-867-3551 China 86-21-38814518 8008206616 Poland +48 22 865 98 00 Colombia 9-800-114-726 Portugal +351 808 201 492 Costa Rica 0-800-011-0524 Puerto Rico 1-877-232-0589 Cz
hp psc support chapter 11 country/region hp technical support country/region hp technical support Kuwait +971 4 883 8454 Vietnam 84-8-823-4530 Lebanon +971 4 883 8454 Yemen +971 4 883 8454 1 This Call Center supports French-speaking customers from the following countries: Morocco, Tunisia, and Algeria. 2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland. call in Australia post-warranty If your product is not under warranty, you can call 03 8877 8000.
get hp psc support 8 9 hp psc support Tip: You can also use a thin, flat object, such as a credit card, to lift the front panel cover. Gently slide the credit card at a slight angle, about 45 degrees, between the color graphics display and the front panel cover. Apply slight downward pressure to lift the front panel cover. Retain the front panel cover. Do not return the front panel cover with the HP PSC.
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warranty information 12 Your HP PSC comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided.
chapter 12 returning your hp psc for service Before returning your HP PSC for service, you must call HP Customer Support. See hp customer support on page 105 for steps to take before calling Customer Support. hewlett-packard limited global warranty statement The following information specifies the HP limited global warranty.
warranty information HP’s limited warranty for each Product is valid in any country/region or locality where HP has a support presence for the Product and where HP has marketed the Product. The level of warranty service may vary according to local standards. HP shall have no obligation to alter the form, fit, or function of the Product in order to make it operate in a country/region or locality for which the Product was never intended to operate.
chapter 12 limited warranty information for EU countries Listed below are the names and addresses of the HP entities which grant HP’s Limited Warranty (manufacturer’s warranty) in EU countries. warranty information You may also have statutory legal rights against the seller on the basis of the purchase agreement in addition to the manufacturer’s warranty, which are not restricted by this manufacturer’s warranty.
technical information 13 The technical specifications and international regulatory information for your HP PSC are provided in this section.
chapter 13 Windows PC requirements item minimum recommended Internet access Recommended Sound card Recommended Other Microsoft Internet Explorer 5.01 or higher technical information Macintosh requirements item minimum recommended Processor See the Read Me file for details. Operating System Macintosh OS 9 Macintosh OS X RAM 64 MB 128 MB Disk space needed for installation Macintosh OS 9 Macintosh OS X See the Read Me file for details.
technical information type paper weight input tray1 output tray2 Envelopes 20 to 24 lb. (75 to 90 gsm) 22 10 Banners 16 to 24 lb. (60 to 90 gsm) 20 20 or fewer Transparency film N/A 25 25 or fewer Labels N/A 20 sheets 20 sheets 4 by 6 inch (10 by 15 cm) photo paper 145 lb. (236 gsm) 30 30 8.5 by 11 inch (216 by 279 mm) photo paper N/A 20 20 1 Maximum capacity. 2 Output tray capacity is affected by the type of paper and the amount of ink you are using.
chapter 13 print specifications • • • • • • • 600 by 600 dpi black 1200 by 1200 dpi color with HP PhotoREt III Method: drop-on-demand thermal inkjet Language: HP PCL Level 3, PCL3 GUI or PCL 10 Print speeds vary according to the complexity of the document Duty cycle: 500 printed pages per month (average) Duty cycle: 5000 printed pages per month (maximum) mode Best Normal technical information Fast resolution (dpi) speed (ppm) Black 1200 by 1200 2 Color 1200 by 1200 (up to 4800 dpi optimized1)
technical information top (leading edge) bottom (trailing edge)1 left right U.S. 4 by 6 inches 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.4 mm) U.S. 5 by 8 inches 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.4 mm) ISO and JIS A6 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.4 mm) Hagaki (100 by 148 mm) 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.4 mm) 0.13 inches (3.
chapter 13 technical information fax specifications • • • Walk-up color fax • • • • • • Manual multiple-page fax • Ring detect with automatic fax/answering machine switching Up to 60 speed dials (varies by model) Up to 60-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution will take longer and use more memory.
technical information scan specifications • • • Image editor included OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document item description Resolution 1200 by 2400 dpi optical, up to 19,200 dpi enhanced Color 48-bit color 8-bit grayscale (256 levels of gray) Interface TWAIN-compliant Scanning area US letter, A4 physical specifications • • • • Height: 8.
chapter 13 environmental product stewardship program This section contains the following topics: • • • • • • • • protecting the environment on page 122 ozone production on page 122 energy use on page 122 paper use on page 122 plastics on page 122 material safety data sheets on page 122 recycling program on page 123 hp inkjet supplies recycling program on page 123 protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
technical information recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, as well as partnering with some of the largest electronics recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products.
chapter 13 An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C.
technical information does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • Reorient the receiving antenna. • Consult the dealer or an experienced radio/TV technician for help. Increase the separation between the equipment and the receiver.
chapter 13 Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Note: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
technical information notice to users in the European Union Radio products with the CE 0682 or CE alert marking comply with the R&TTE Directive (1999/5/EC) issued by the Commission of the European Community. Note: Low-power radio LAN product operating in 2.4-GHz band, for Home and Office environments. In some countries/regions, using the product may be subject to specific restrictions as listed for specific countries/regions below.
chapter 13 ARIB STD-1066 (Japan) technical information notice to users in Korea 128 hp psc 2500 series
technical information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 16399 West Bernardo Drive Regulatory Model Number: SDGOB-0301-03 San Diego CA 92127, USA declares, that the product Product Name: PSC 2500 Photosmart Series Q3093A, (Q3091A Japan only) Model Number(s): 2510 (Q3094A), 2510xi (Q3095A), 2550 (Q3092A - Japan only) Radio Module
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14 The HP PSC 2500 Series has an internal networking component that provides both wired and wireless connectivity. This section contains the following topics: • wired networking basics on page 131 • set up your hp psc for wired network use on page 134 • glossary of terms on page 168 wired networking basics Networking allows one computer to send information to and receive information from another. A wired (Ethernet) network is the most common type of local area network (LAN).
chapter 14 wired network setup hubs, switches, and routers A wired, or Ethernet, network is connected using a CAT-5 (Ethernet) cable. You run one end of a cable to each computer with a NIC, and connect each cable to a hub, switch, or router at the other end. hubs A hub takes its signal from each computer and sends it to all of the other computers connected to the hub. Hubs, however, are passive—other devices on the network plug into the hub in order to communicate with one another.
wired network setup Internet connections Ethernet networks might or might not be connected to the Internet. If you place your HP PSC on an Ethernet network connected to the Internet, it is recommended that you use a gateway so that the HP PSC’s IP address is assigned dynamically through DHCP. A gateway can either be a router or a Windows computer running Internet Connection Sharing (ICS).
chapter 14 wired network setup If you have this configuration, connect your HP PSC to the hub with an Ethernet cable and proceed to set up your hp psc for wired network use on page 134. DSL or cable Internet connection with a router acting as a gateway In the example below, a router manages the network connections and acts as a gateway between the network and the Internet.
wired network setup This section contains the following topics: • connect your hp psc to the network on page 135 • install your hp psc software on a Windows computer on page 136 • install your hp psc software on a Macintosh on page 137 connect your hp psc to the network To connect your HP PSC to a wired network, you will need the following: • Functional wired network. • CAT-5 Ethernet cable.
wired network setup chapter 14 4 Wait until the blue network light on the lid of your HP PSC is lit. The LED turns solid blue when there is an active network connection. To turn off the network light, disconnect the cable from the back of the lid. Note: It might take a few moments for your HP PSC network settings to become active and available for use. 5 Print a network configuration page. For more information, see print a network configuration page on page 76.
wired network setup At the Connection Type screen, select Through the network and then click Next. The Searching screen appears as the Setup program searches for your HP PSC on the network. After the HP PSC is found, the Printer Found screen appears. 5 Verify that the printer description is correct. (Use the configuration page to verify the printer name and MAC address.) 6 If the printer description is correct, select Yes, install this printer and click Next.
chapter 14 wired network setup to install your hp psc software 1 Quit all applications. 2 Insert the HP PSC software installation CD into your computer's CD-ROM drive. The install folder opens on your desktop, displaying two icons. hp all-in-one installer NCT installer icons 3 Double-click the hp all-in-one installer icon. The Authenticate screen appears. 4 Enter the Name and Password or phrase used to access your computer or network. 5 Click OK. The software installer screen appears.
wired network setup Note: If more than one printer is found on the network, the Printers Found screen appears. Select the device to configure and install, and then click Next. Printers Found Select the printer to configure and install. Name IP Address To find a printer that is not listed, click ‘Find Another Printer.’ Mac Address Find Another Printer printers found screen Note: If a printer was not found, the Printer Not Found screen appears. Follow the steps on the subsequent screens.
wired network setup chapter 14 Confirm Settings Setup recommends the following settings for the printer. Confirm the settings below, then click ‘Next’ to accept these settings. Printer Name: TCP/IP Settings: IP Address: Automatically Obtained To modify the settings on this computer, click ‘Change TCP/IP Settings.’ Change TCP/IP Settings confirm settings screen 15 Verify that the settings are correct, and then click Next. Note: If the settings are not correct, click Change TCP/IP Settings.
wireless network setup 15 Note: The HP PSC 2500 Series is compatible with 802.11g-compliant devices. This section contains the following topics: • wireless networking basics on page 141 • set up your hp psc for wireless network use on page 146 • use the embedded web server on page 166 • glossary of terms on page 168 wireless networking basics A wireless local area network (WLAN) is simply a collection of two or more computers, printers, and other devices linked by radio waves.
chapter 15 wireless network setup In Infrastructure mode, all wireless communication between network devices goes through an access point. Each wireless network device must have a wireless network adapter that connects it to an access point. Note: If your HP PSC connects through a wireless residential gateway that provides access point functions, choose infrastructure mode.
wireless network setup security As with other networks, security for WLANs focuses on access control and privacy. Traditional WLAN security includes the use of Service Set Identifiers (SSIDs), open or shared-key authentication, static WEP keys, and optional Media Access Control (MAC) authentication. This combination offers a basic level of access control and privacy. More advanced levels of security (such as WPA, Pre-shared key, and so forth) are available through the HP PSC’s embedded Web server (EWS).
chapter 15 The four keys must be entered into the HP PSC’s embedded Web server prior to installing the HP PSC software. wireless network setup Caution! Your HP PSC lets computers on your network access the contents of flash memory cards. The contents of the cards appear as a separate drive on your computer so you can conveniently view, edit, print, and e-mail your photos from either the device or your computer.
wireless network setup infrastructure In this mode, all wireless communication between your network devices goes through an access point (or base station). The access point acts as a central hub or gateway connecting wireless devices. Each wireless network device must have an adapter that connects it to the access point. 802.3 (Ethernet) to infrastructure In this example, your access point connects a wired network to a wireless network.
chapter 15 Note: In this configuration, it is recommended that you route the Internet connection directly through the access point using an Ethernet cable. optimize your wireless network wireless network setup For the best wireless coverage, consider where you place the access point, where you place the adapters, and how you adjust the antennas.
wireless network setup This section contains the following topics: • connect your hp psc to a wireless network or computer on page 147 • install your hp psc software on a Windows computer (infrastructure mode) on page 148 • install your hp psc software on a Windows computer (ad-hoc mode) on page 152 • install your hp psc software on a Macintosh (infrastructure mode) on page 154 • install your hp psc software on a Macintosh (ad-hoc mode) on page 158 To connect your HP PSC to a wireless network, yo
chapter 15 Connect the CAT-5 Ethernet cable to an available port on your wireless access point. 4 Wait until the network light on the lid of the HP PSC turns solid blue. This indicates there is an active network connection. (To turn off the network light, disconnect the cable from the back of the lid.) If the network light does not turn blue, recycle the power on your HP PSC. Press the On button on the front panel to turn the HP PSC off, and press it again to turn the device on.
wireless network setup Note: Installation time can range from 20 minutes to 1 hour depending on your OS, the amount of available space, and the processor speed. to install your hp psc software Quit all applications. 2 Insert the HP PSC software installation CD into your computer's CD-ROM drive. The Welcome screen appears. 3 Click Next and follow the instructions provided by the Installer to check and prepare the system, and install drivers, plug-ins, and software. This will take several minutes.
chapter 15 6 If the printer description is correct, select Yes, install this printer and click Next. Note: If more than one printer is found on the network, the Printers Found screen appears. Select the device to configure and install, and then click Next. Connection Type Select how the printer will be connecting to the PC or network. How will the printer be connected after it is set up? wireless network setup Wireless Connect using wireless communications. Wired network Connect using a network cable.
wireless network setup Wireless Encryption - WEP Enter the network’s WEP encryption keys The selected wireless network uses WEP encryption. All wireless devices on the network must have the same WEP key. Enter the WEP key used on the network. WEP keys: For more information on encryption settings and using multiple WEP keys, Click ‘Help.’ Note: The installer defaults to Key 1 as the transmission key.
chapter 15 Unplug the network cable Unplug the network cable that is plugged into your device. Disconnect the network cable to use the printer’s wireless capabilities. The network cable that is connecting the printer to the network must be disconnected to complete installation. wireless network setup After the network cable is unplugged, click ‘Next’ to continue. unplug the network cable screen 11 Disconnect the Ethernet cable from your HP PSC and computer or wireless access point. 12 Click Next.
wireless network setup 10 Write down the existing wireless profile’s settings. 11 Create a new wireless profile with the following values: – Communication mode: Ad Hoc – Network name (SSID): hpsetup – Encryption: disabled (This is the default configuration for your HP PSC’s internal networking component.) Note: Unless you change your computer's settings, it will still communicate with your existing wireless network.
chapter 15 28 Click Next and follow the instructions provided by the Installer to check and prepare the system, and install drivers, plug-ins, and software. This will take several minutes. Connection Type Choose how you will connect your device to this computer. Directly to this computer (for example, using a USB cable). wireless network setup Through the network. Click Next to continue. connection type screen 29 At the Connection Type screen, select Through the network and then click Next.
wireless network setup 3 Insert the HP PSC software installation CD into your computer's CD-ROM drive. The install folder opens on your desktop, displaying two icons. hp all-in-one installer NCT installer icons Double-click the hp all-in-one installer icon. The Authenticate screen appears. 5 Enter the Name and Password or phrase used to access your computer or network. 6 Click OK. The software installer screen appears.
chapter 15 12 If the printer description is correct, select Yes, install this printer and click Next. Note: If more than one printer is found on the network, the Printers Found screen appears. Select the device to configure and install, and then click Next. Printers Found Select the printer to configure and install. wireless network setup Name IP Address To find a printer that is not listed, click ‘Find Another Printer.
wireless network setup 16 Select an existing wireless Network Name (SSID) from the list, and then click Next. OR If the Network Name does not appear in the list, select Enter a Network Name, and then click Next. At the Wireless Settings screen, enter the wireless Network Name (SSID) and select a Communication Mode; then click Next. If it is determined that the selected wireless network uses WEP encryption, the Wireless Encryption—WEP screen appears.
chapter 15 19 Disconnect the CAT-5 Ethernet cable from your device and access point or computer. 20 Click Next. The Congratulations screen appears. 21 Click Quit. The Installer re-activates and the software installer screen reappears. 22 Click Continue. wireless network setup 23 Follow the instructions provided by the hp all-in-one installer to check and prepare the system, and install drivers, plug-ins, and software. 24 At the Congratulations! screen, click Continue.
wireless network setup 5 Press 6. The Network menu appears on the color graphics display. 6 Press 2. The wireless radio setting options appear on the color graphics display. Note: The default setting for the wireless radio is Off. 7 Use the 8 Press OK. 9 Open the configuration utility for your wireless network adapter. and buttons to select On.
chapter 15 If the EWS Home page appears, your HP PSC is properly configured. 26 Exit the EWS by closing your browser. wireless network setup 27 Insert the HP PSC software installation CD into your computer's CD-ROM drive. The install folder opens on your desktop, displaying two icons. hp all-in-one installer NCT installer icons Note: Installation time can range from 20 minutes to 1 hour depending on your OS, the amount of available space, and the processor speed.
wireless network setup Confirm Settings Setup recommends the following settings for the printer. The printer has been configured. Click ‘Next’ to accept these settings. Printer Name: Wireless Settings: Mode: Network Name (SSID): Encryption: Ad Hoc 8GS97TW Enabled TCP/IP Settings: IP Address: Automatically Obtained Change Settings wireless network setup To modify the settings on this computer, click ‘Change Settings.
chapter 15 5 Press 6. The Network menu appears on the color graphics display. 6 Press 2. The wireless radio setting options appear on the color graphics display. wireless network setup Note: The default setting for the wireless radio is Off. 7 Use the 8 Press OK. 9 Insert the HP PSC software installation CD into your computer's CD-ROM drive. The install folder opens on your desktop, displaying two icons. and buttons to select On.
wireless network setup 16 Click Next. The Searching screen appears as Setup searches for printers on the network. When the search is finished, the Printer Not Found screen appears. 17 Click Next. Setup searches to see if an AirPort adapter is being used. If it determines that an AirPort card is installed in the computer, you are given a choice to either plug in an Ethernet cable or use wireless discovery. AirPort card is detected.
chapter 15 Printers Found Select the printer to configure and install. Name IP Address wireless network setup To find a printer that is not listed, click ‘Find Another Printer.’ Mac Address Find Another Printer printers found screen Note: If a printer was not found, the Printer Not Found screen appears. Follow the steps on the subsequent screens. If the device is still not found, see troubleshooting information on page 205 for more information.
wireless network setup Confirm Settings Setup recommends the following settings for the printer. The printer has been configured. Click ‘Next’ to accept these settings. Printer Name: Wireless Settings: Mode: Network Name (SSID): Encryption: Ad Hoc 8GS97TW Enabled TCP/IP Settings: IP Address: Automatically Obtained Change Settings confirm settings screen 23 Verify that the settings are correct, and then click Next.
chapter 15 use the embedded web server The embedded Web server provides a simple way to manage your network device (such as your HP PSC). Using your Web browser, you can monitor status, configure network parameters, or access device features.
wireless network setup to enter multiple WEP keys onto the embedded Web server Enter either the URL or device IP address obtained from the network configuration page into the Address field on your browser. The EWS Home page appears, showing the hp psc 2500 series Device Info. 2 From the Home page navigation menu, click Select Language. 3 Use the drop-down box to select a language for the Web interface. 4 Click the Networking tab. The Network Settings page appears. The General tab is open.
wireless network setup chapter 15 5 Select Infrastructure and click Next. The Wireless Network Name page appears. 6 Select a network name (SSID) from the list of detected networks, or enter the name of a new wireless network. 7 Click Next. The Wireless Authentication page appears. 8 Select either EAP/802.1x or EAP/PSK. 9 If you chose EAP/802.
wireless network setup A wireless networking protocol that applies to wireless LANS and provides 11 Mbps transmission in the 2.4 GHz band whenever possible. If signal strength or interference is disrupting data, the transmission rate drops back to 5.5 Mbps, then 2 Mbps and finally down to 1 Mbps. Though the transmission rate might occasionally slow down, it keeps your wireless network stable and reliable. 802.11b allows wireless functionality comparable to Ethernet. 802.11g 802.11g broadens 802.
chapter 15 wireless network setup Authentication Authentication verifies the identity of a user or device before granting access to the network, making it more difficult for unauthorized users to get at network resources. The 802.11 standard supports several means of client authentication: • A network with No Authentication (Open System) does not screen network users based on their identities and usually involves little more than supplying the correct SSID.
wireless network setup An electronic means of proving the identity of a network user or device. Certificates contain detailed information about the user's device in a standard format. They are typically issued by a trusted third-party Certificate Authority (CA). Locally administered, or “self-signed”, certificates are valid in some instances. Direct (Local) Connect This is a non-networking connection from the host computer to the AiO device. The connection is usually USB.
wireless network setup chapter 15 IP Address Each computer that connects to a network or the Internet, must have a unique address. A connection to the Internet provided by an Internet Service Provider (ISP) uses a standard protocol called Internet Protocol (IP). This protocol is also used on internal networks. IP address numbers are in the form x.x.x.x—for example, 169.254.100.2. Most networks use DHCP or AutoIP to dynamically assign IP addresses. LAN Local Area Network.
wireless network setup A computer on a network that manages network resources. A network might have a number of different server types. For example, a print server manages one or more printers, a file server stores and manages files, and a network server manages network traffic. SSID Service Set Identifier. A unique identifier (up to 32 characters) attached to the header of packets sent over a wireless LAN. An SSID provides basic access control to a wireless network.
chapter 15 Wireless Network Adapter Each node (computer or device) on the WLAN uses a wireless network adapter into which a wireless transceiver, with a small, integrated antenna, is built. Wireless network adapters might be internal (inserted in a computer or device), external (housed in a separate case), or built-in (such as the adapter in the HP PSC).
fax setup 16 After completing all steps in the Setup Poster, use the instructions in this section to complete your fax setup. Please keep your Setup Poster for later use. In this section, you will learn how to set up your HP PSC so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP PSC.
chapter 16 use this chapter if located in one of these countries/regions Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam how to choose the right fax setup for your office fax setup To fax successfully, you need to know what types of equipment and services (if any) share the same telephone line with
fax setup 2 Do you receive voice calls at the same phone number you will use for fax calls on your HP PSC? ! Yes, I receive voice calls. ! No. Please continue answering questions. 3 Do you have a PC modem on the same telephone line as your HP PSC? ! Yes, I have a PC modem. ! No. Here is how to determine if you have a PC modem.
chapter 16 From the first column in the following table, choose the combination of equipment and services applicable to your office setting. Then look up the appropriate setup case in the second column. Step-by-step instructions are included for each case later in this chapter. fax setup If you have answered all of the questions in the previous section and have none of the described equipment or services, choose “None” from the first column in the table.
fax setup Telephone wall jack Back view of the HP PSC Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. 2 fax setup Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you probably will not be able to fax successfully.
chapter 16 Telephone wall jack Back view of the HP PSC Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. fax setup Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you probably will not be able to fax successfully.
fax setup Telephone wall jack Back view of the HP PSC Telephone Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. 2 Remove the white plug from the port labeled “2-EXT” on the back of your HP PSC, and then connect a phone to this port.
chapter 16 Before you can answer fax calls manually, you must change the Rings to Answer setting to No Answer as described in set number of rings before answering on page 61. For information on how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 63.
fax setup 4 If your PC modem’s software is set to automatically receive faxes to your computer, turn off that setting. Caution! If you do not turn off the auto fax receive setting in your PC modem software, your HP PSC will not be able to receive faxes. 5 (Optional) Change the Rings to Answer setting to 1 ring or 2 rings. For information on how to change this setting, see set number of rings before answering on page 61.
chapter 16 3 If your PC modem’s software is set to automatically receive faxes to your computer, turn off that setting. Caution! If you do not turn off the auto fax receive setting in your PC modem software, your HP PSC will not be able to receive faxes. 4 Connect a phone to the “out” port on the back of your PC modem.
fax setup IN OUT Telephone wall jack Back view of the HP PSC Answering machine Telephone (optional) Use the phone cord supplied in the box with your HP PSC 1 Remove the white plug from the port labeled “2-EXT” on the back of your HP PSC. 2 Unplug your answering machine from the telephone wall jack, and connect it to the port labeled “2-EXT” on the back of your HP PSC.
chapter 16 When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP PSC monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the HP PSC will emit fax reception tones and receive the fax; if there are no fax tones, the HP PSC stops monitoring the line and your answering machine can record a voice message.
fax setup 4 Unplug your answering machine from the telephone wall jack, and connect it to the “out” port on the back of your PC modem. This allows a direct connection between the HP PSC and your answering machine, even though the PC modem is connected first in line. Caution! If you do not connect your answering machine in this way, fax tones from a sending fax machine could be recorded on your answering machine, and you probably will not be able to receive faxes with your HP PSC.
chapter 16 Telephone wall jack Back view of the HP PSC Telephone Use the phone cord supplied in the box with your HP PSC 1 Using the phone cord supplied in the box with your HP PSC, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP PSC. fax setup Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP PSC, you probably will not be able to fax successfully.
fax setup Note: Since your PC modem shares the telephone line with your HP PSC, you will not be able to use both your PC modem and your HP PSC simultaneously. For example, while you are sending and receiving faxes, you will not be able to send/receive e-mail or access the Internet. IN OUT Telephone wall jack Back view of the HP PSC PC modem Telephone Use the phone cord supplied in the box with your HP PSC Remove the white plug from the port labeled “2-EXT” on the back of your HP PSC.
chapter 16 how to answer fax calls manually You must be available to respond in person to incoming fax calls, or your HP PSC cannot receive faxes. For information on how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 63. faxing from a DSL line If you have a digital subscriber line (DSL) service through your phone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP PSC.
hp instant share direct connect setup and use 17 Using a direct-connected HP PSC 2500 Series, HP Instant Share makes it easy to send photos that family and friends can view. Just take a photo or scan an image, select the photograph or image, and use the software on your computer to forward the media to an e-mail destination. You can even upload your photos (depending on your country/region) to an online photo album or an online photo finishing service.
chapter 17 Note: Your computer must be connected to the Internet to use HP Instant Share. If you are an AOL or CompuServe user, please connect to your Internet service provider before attempting to use HP Instant Share. use the e-mail button The E-mail button on your HP PSC lets you easily send a selected photo to anyone with an e-mail account. For more information, see use a photo memory card on page 21. 1 Navigate to a photo you want to send and press OK to select it. 2 Press E-mail.
hp instant share direct connect setup and use use the hp instant share photo menu option For more information on using a photo memory card, see use a photo memory card on page 21. 1 Select a photo from your photo memory card. 2 From the front panel, press Photo, and then press 9. The HP Instant Share tab within the HP Gallery appears on your PC. Your HP PSC transfers the selected photo to the HP Gallery.
chapter 17 1 Open the HP Director. 2 From the HP Director, click HP Gallery. The HP Photo & Imaging Gallery appears. 3 Select an image from the folder in which it is stored. Note: For more information, see the onscreen hp photo & imaging help that came with your software. 4 Click the HP Instant Share tab. 5 In the Control area, click Start HP Instant Share. The Go Online screen appears in the Work area. 6 Click Next. The One-Time Setup—Region and Terms of Use screen appears.
hp instant share direct connect setup and use This section contains the following topics: • use the e-mail button on page 195 • use the hp instant share photo menu option on page 195 • use a scanned image on page 195 • access the e-mail option from the hp director on page 196 use the e-mail button The E-mail button on your HP PSC lets you easily send a selected photo to anyone with an e-mail account. For more information, see use a photo memory card on page 21.
chapter 17 3 Make any needed edits to the preview image in the HP Scan window. When you have finished, click Accept. The HP PSC sends the scan to the HP Gallery, which automatically opens and displays the image. 4 After you have edited the scanned image, select it. Note: The HP Gallery has many editing tools that you can use to edit your image and achieve the results you want. For more information, see the onscreen hp photo and imaging help that came with your software. 5 Click E-mail.
hp instant share network setup and use 18 Using a networked HP PSC 2500 Series, HP Instant Share makes it easy to send photos that family and friends can view. Just take a photo or scan an image, select the photograph or image, and use a simple menu on your device’s color graphics display to tag your photos with Destinations, which include your favorite e-mail addresses or e-mail distribution lists.
chapter 18 3 Press the E-mail button on the front panel of your HP PSC. 4 Select an e-mail Destination from the E-mail List. 5 Send your message.
hp instant share network setup and use 9 Click Close. You are returned to the Sign-in with HP Passport screen. 10 Enter your HP Passport userid and password. 11 Select the Remember my userid and password check box to store your userid password in the system. 12 Click Next. The Set Up Your Instant Share Destination screen appears. If your device shipped with Destinations already installed, they will display in the Current Destinations on your Share Menu list on the left portion of the screen.
chapter 18 1 At the HP Instant Share Registration screen, select the register with HP Instant Share option, and then click Next. The HP Instant Share Setup Assistant Introduction screen appears. 2 Read the instructions and click Next. Setup searches the network for HP Instant Share compatible devices and displays them on the Device Selection screen. 3 Select the device you want to register with HP Instant Share from the list, and then click Select.
hp instant share network setup and use 17 Preconfigure Destinations for the HP Instant Share E-mail service, completing the fields required in each screen. After you are finished creating Destinations, the Set Up Your HP Instant Share Destination screen appears. The Destination(s) you created display in the Current Destinations on your Share Menu list. 18 Click Done. The Setup application writes the HP Instant Share Device ID and passcode to the device.
chapter 18 use the hp instant share photo menu option For information on using a photo memory card, see use a photo memory card on page 21. 1 Make sure that the memory card is inserted into the appropriate slot on your HP PSC. 2 Select one or more photos. 3 Press Photo, and then press 9. This displays the Photo Menu and then selects HP Instant Share. The Share Menu appears.
hp instant share network setup and use to create an e-mail destination 1 Open the HP Director. 2 From Settings, select HP Instant Share Setup. The Sign-in with HP Passport screen appears. 3 Log in to HP Instant Share with your Passport userid and password. 4 Click Next. The Set Up Your HP Instant Share Destination screen appears. 5 Click Create. 6 Follow the onscreen prompts that follow. 7 Click Save to my product when completed.
hp instant share (network) chapter 18 204 hp psc 2500 series
troubleshooting information troubleshooting 19 This section contains troubleshooting information for the HP PSC 2500 Series (HP PSC). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.
chapter 19 troubleshooting • Check to see if you have an active network connection. – • Check the network light on the lid of your HP PSC. If the light is solid blue, the HP PSC is connected to the network. – If the network light is off, check cable connections from the HP PSC to your gateway, router, or hub to ensure connections are secure. – If the connections are secure, recycle the power on your HP PSC.
troubleshooting information you are using a cable modem without a router • The PC with the cable modem is assigned either a static or dynamic IP address by your Internet Service Provider (ISP). • Use AutoIP to assign IP addresses to the remaining computers and the HP PSC. wireless network setup troubleshooting computer is unable to discover device (hp psc) a. Check your cables to ensure they are connected properly. b. Check to see if you have an active network connection.
troubleshooting chapter 19 If the light is solid blue, the HP PSC is connected to the network. If the network light is off, check cable connections from the HP PSC to your gateway, router, or hub to ensure connections are secure. – Make sure the HP PSC is connected to the network with a CAT-5 Ethernet cable. – If the connections are secure, recycle the power on your HP PSC. Press the On button on the front panel to turn the HP PSC off, and press it again to turn the device on.
troubleshooting information Your SSID or WEP key might be incorrectly set. a. With the Ethernet cable attached, print a network configuration page. b. For more information on printing a network configuration page, see use the network configuration tools on page 75. c. Make sure the network SSID and WEP key shown on the configuration page match those used on your wireless network. d.
troubleshooting chapter 19 c. d. e. f. g. h. i. j. – – The EWS Home page appears, showing the HP PSC 2500 Series Device Info. Click the Networking tab. The Network Settings page appears. The General tab is open. Click the Wireless tab. Scroll to the Authentication section, and click Advanced Configuration. The Wireless Communication Mode page appears. Select Infrastructure and click Next. The Wireless Network Name page appears.
troubleshooting information Note: The default setting for the wireless radio is Off. Use the and buttons to select On. Press OK. Open the configuration utility for your wireless network adapter. Write down the existing wireless profile’s settings. Create a new wireless profile with the following values: Communication mode: Ad Hoc Network name (SSID): hpsetup Encryption: disabled (This is the default configuration for your HP PSC’s internal networking component.) k. Activate the profile.
chapter 19 troubleshooting x. Enter either the URL or device IP address from the network configuration page into the Address field in your browser. If the EWS Home page appears, your HP PSC is properly configured. y. Exit the EWS by closing your browser. z. Insert the HP PSC software installation CD into your computer's CDROM drive. aa. Run the HP installation software again.
troubleshooting information wireless ad-hoc mode troubleshooting • Verify the HP PSC is operational. (For more information, see wireless network setup troubleshooting on page 207.) • Verify the IP address and subnet mask of your HP PSC and computer are similar (on the same network). • Verify your computer’s wireless adapter is broadcasting its network name (SSID). – • • Print a network configuration page from your HP PSC and verify the SSID.
troubleshooting chapter 19 • Open the Printers dialog box and check to see that the HP PSC is listed. • Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is ready. Task Tray HP PSC icon when I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Do the following: 1 From the Windows Start menu, choose Run. 2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter d, use the appropriate drive letter), and then click OK.
troubleshooting information Do the following: Verify that the front panel cover is firmly attached, then unplug the HP PSC and plug it in again. 2 Verify that the USB and power cables are plugged in. 3 Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub. – Verify that the USB cable is 3 meters or less in length.
chapter 19 troubleshooting " to uninstall from a Windows computer, method 1 a. Disconnect your HP PSC from your computer. b. On the Windows task bar, click Start, Programs All Programs (XP), Hewlett-Packard, hp psc 2500 series, uninstall software. c. Follow the directions on the screen. d. If you are asked whether you would like to remove shared files, click No. e. Other programs that use these files might not work properly if the files are deleted. f. Restart your computer.
troubleshooting information Note: When reinstalling the software, follow the instructions in the Setup Poster. Do not connect the HP PSC to your computer until after you have completed the software installation. g. On the desktop, open the CD-ROM, double-click hp all-in-one installer, and follow the instructions that appear. the fax wizard does not start Launch the fax wizard as follows: 1 Start the HP Director. For more information, see use the hp director software to do more with your hp psc on page 6.
chapter 19 troubleshooting hardware installation troubleshooting Use this section to solve any problems you might encounter while installing the HP PSC hardware. I received a message on the front panel display to attach the front panel cover This might mean the front panel cover is not attached, or it is attached incorrectly. Make sure to align the cover over the buttons on the top of the HP PSC and snap it firmly into place.
troubleshooting information my hp psc does not turn on Make sure each of the power cords is firmly connected, and wait a few seconds for the HP PSC to turn on. Also, if the HP PSC is plugged in to a power strip, make sure the power strip is turned on. the hp psc does not print First, check the print cartridge to make sure you have properly removed its packaging. Being careful not to touch the copper contacts or ink nozzles, make sure you have gently pulled the pink tab to remove the plastic tape.
chapter 19 troubleshooting Note: AppleTalk is not supported. additional installation troubleshooting help You might want to refer to the Read Me file for more information on possible installation problems. On Windows, you can access the Read Me file from the Start button on the task bar; select Programs, Hewlett-Packard, hp psc 2400 series, View the Readme File.
troubleshooting information troubleshooting 2-wire cord End view of the 2-wire phone cord supplied in the box with your HP PSC 4-wire cord End view of a 4-wire phone cord that will probably cause faxing problems if connected directly to your HP PSC If you used the 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP PSC (at the port labeled “1LINE”). For more information on how to connect this cord, refer to fax setup on page 175.
troubleshooting chapter 19 • Other equipment using the same telephone line as the HP PSC might be in use. For example, you cannot use your HP PSC for faxing if an extension phone is off-hook, or if you are using your PC modem to e-mail or access the Internet. • If you are using a digital subscriber line (DSL), make sure that you have a DSL filter connected or you will not be able to fax successfully. Obtain a DSL filter from your DSL provider.
troubleshooting information • • Note that some ring patterns cannot be recognized by the HP PSC, such as those with alternating short and long ring patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP PSC is set to All Rings.
chapter 19 troubleshooting I hear static on my telephone line after connecting the HP PSC • If you did not connect the HP PSC from the port labeled “1-LINE” to your telephone wall jack using the phone cord supplied in the box with your HP PSC, you could hear static on your phone line and you probably will not be able to fax successfully.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office.
troubleshooting information hp instant share: connection not established • Make sure all of your physical connections are connected properly. • Verify that you can connect to the HP PSC embedded Web server with your browser. (Print a network configuring page to obtain the HP PSC IP address.) • If you are behind a firewall, check with your Internet Service Provider to see if you need to add proxy server settings to your device so that it can connect to the Internet.
chapter 19 troubleshooting hp instant share service temporarily unavailable The HP Instant Share server is currently down for maintenance. Try connecting again later. hp instant share: connection lost This could be caused by an HP Instant Share service error, unplugged cable, or DNS server failure. • Make sure all of your physical connections are connected properly. • Retry the task. cannot read destination file The device could not read the list of HP Instant Share Destinations from the server.
troubleshooting information • The service selected (e-mail, online photo album, or online photo finishing) • The destination name(s) • The number of files successfully sent • The number of files not sent • The names of files not sent and the causes of the send failures The following topics are a partial list of possible file problems and solutions shown on the report.
chapter 19 troubleshooting The following sections describe CIFS server limitations. when I type a file name, I get an error message The CIFS server does not support long file names. All file names are shown in the 8.3 format. Create new file names, or rename files, in the 8.3 format. • If you try to copy a long file name to the photo memory card, you will get an error message: Cannot copy file name: The file name, directory name, or volume label syntax is incorrect.
index Numerics 4 by 6 inch (10 x 15 cm) borderless photos copy, 38 802.11b, 169 802.11g, 169 802.
index how to use, 166 manage network device, 84 encryption, 171 envelopes load, 14 environment energy use, 122 environmental product stewardship program, 122 inkjet supplies recycling, 123 material safety data sheets, 122 ozone production, 122 paper use, 122 plastics, 122 protecting, 122 recycling program, 123 Error Correction Mode, 70 ethernet cables, wired network, 132 EWS, 171 F factory defaults, restore, 103 fast copy quality, 36 fax answer ring pattern, 71 black and white, 59 cancel, 73 color, 59 con
index L N P labels, load, 16 LAN, 172 language setup, 218 LEAP, 172 lid backing, clean, 93 lighten copies, 46 faxes, 68 link speed, 78, 84 load banner paper, 17 envelopes, 14 greeting cards, 16 Hagaki cards, 15 iron-on transfers, 16 labels, 16 paper in the input tray, 12 paper on the glass, 11 photo paper, 15 postcards, 15 transparencies, 16 NDIS5, 172 network configuration page, 76, 203 access point MAC address, 80 authentication type, 81 bad packets received, 82 channel used for wireless communicatio
index proof sheet, 23 Quick Print, 31 self-test report, 95 print cartridge protector, 99 print cartridges, 94 align, 100 check ink level, 94 clean, 101 clean contacts, 102 handle, 96 order, 91 photo print cartridge, 99 replace, 97 store, 99 prompt delay time, 104 proof sheet fill in, 25 print, 23 scan, 26 protocol, 172 proxy server, 172 Q quality copy, 36 fax, 67 Quick Print, 31 R receive faxes, 61 reduce/enlarge copies fit several on one page, 43 fit to page, 41 poster, 48 resize to fit letter, 44 regul
index time, set, 72 TKIP, 174 transparencies, load, 16 troubleshooting authentication protocols not supported by installation software (wireless), 209 cannot find file or item (CIFS), 228 cannot read destination file (hp instant share), 226 computer unable to find device (wireless infrastructure), 212 connection lost (hp instant share), 225, 226 connection not established (hp instant share), 225 device unable to connect to network (wireless), 207 dynamic encryption, WPA, or EAP-PSK (wireless), 208 fax setu
index optimizing, 146 overview, 141 recommended configurations, 144 restore defaults, 83 security, 85, 143 234 set up hp psc, 146 status, 79 wireless network adapter, 174 wireless radio, 82 WPA, 174 encryption data, 167 WPA/PSK, 174 X xD memory card, 21 hp psc 2500 series
Visit the hp psc information center It has everything you need to get the most value from your HP PSC. • Technical Support • Supplies and Ordering Information • Project Tips • Ways to Enhance Your Product www.hp.com/support © 2003 Hewlett-Packard Company Printed on recycled paper. Printed in the U.S.A., Germany, Singapore, or Malaysia.
