Reference Guide
reference guide
troubleshooting information
227
troubleshooting
If you encounter a problem while sending images to a Destination, an HP Instant
Share Error Report prints on your HP PSC. The report lists the following
information:
• The service selected (e-mail, online photo album, or online photo finishing)
• The destination name(s)
• The number of files successfully sent
• The number of files not sent
• The names of files not sent and the causes of the send failures
The following topics are a partial list of possible file problems and solutions
shown on the report.
photo memory card troubleshooting
The following troubleshooting tips relate only to Macintosh users of iPhoto.
You insert a memory card into a networked HP PSC, but iPhoto does not see it
A memory card must appear on the desktop for iPhoto to find it, but a memory
card inserted in a networked HP PSC does not automatically mount on the
desktop. If you simply launch iPhoto from its folder or by double-clicking an alias,
the application cannot see the inserted, but unmounted memory card. Instead
start the HP Director and choose iPhoto from More Applications. When you start
iPhoto from within the HP Director in this way, the application sees and mounts
the memory card automatically.
You have video clips on a memory card, but they do not appear in iPhoto after
you import the memory card’s contents
iPhoto handles still photos only. To manage both video clips and still images, use
Unload Images from the HP Director instead.
networking troubleshooting
CIFS, the Common Internet File System, server provides network drive letter
access to the photo memory card in the HP PSC. This lets you read/write files on
the network from the photo memory card in the HP PSC.
The CIFS server displays on your computer as a network drive. In addition to
reading/writing files from your photo memory card, you can also create folders
and store other information.
problem possible cause and solutions
Unsupported file
format
One of the files being sent to the HP Instant Share server is not one the
supported file types (JPEG, GIF, BMP, PNG, and TIFF).
! Convert the file to a supported file format and try again.
Corrupted file The file you sent is corrupted.
! Replace the file and try again. For example, retake the digital
photo or regenerate the image.
Exceeds supported
file size
One of the files being sent to the HP Instant Share server exceeds the
server’s 5MB limit.
! Resize the file to a smaller size and try again.