Reference Guide

reference guide
troubleshooting information
149
troubleshooting
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address
Book) are covered in the HP Instant Share screen-specific help. Specific
operational troubleshooting information is provided in operational
troubleshooting below.
operational troubleshooting
The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging
help contains troubleshooting tips for some of the most common issues
associated with your HP PSC. To access the troubleshooting information from a
Windows computer, go to the HP Photo & Imaging Director, click Help, and
then choose Troubleshooting and Support. Troubleshooting is also available
through the Help button that appears on some error messages.
To access troubleshooting information from the Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Photo and Imaging Help, and then click hp psc 2400/2500
series troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.
hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
When you access the HP Instant Share website, online help is provided for any
error messages encountered.
error message possible cause and solution
Can’t connect to the
Internet
Your computer is unable to connect to the HP Instant Share server after
the Go Online screen appears.
• Check your Internet connection and make sure you are online.
• If you are behind a firewall, verify that your browser proxy settings
are correct.
HP Instant Share
Service temporarily
unavailable
The HP Instant Share server is currently down for maintenance.
• Try connecting again later.