Reference Guide

hp psc 2400 series
chapter 15
148
troubleshooting
I cannot receive
faxes, but I can send
faxes
(continued)
• If your HP PSC shares the same phone line with other types of
phone equipment—such as an answering machine or a PC
modem—the fax signal level might be reduced, causing fax
reception problems.
To find out if other equipment is causing a problem, disconnect
everything except the HP PSC from the phone line, and then try to
receive a fax. If fax reception is successful without the equipment,
then one or more pieces of the equipment is causing problems; try
adding them back one at a time and faxing, until you identify
which equipment is causing the problem.
I cannot send faxes,
but I can receive
faxes
• If you are using speed dial to dial the fax number, the HP PSC
might be dialing too fast or too soon. Try re-creating the speed dial
entry and inserting some pauses. For information, see create speed-
dial entries on page 64.
• If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
• The receiving fax machine might be having problems. To check
this, try calling the fax number from a telephone and listen for fax
tones. If you cannot hear fax tones, the receiving fax might not be
turned on or connected, or a voicemail service could be interfering
with the recipient’s phone line.
Fax tones are
recorded on my
answering machine
• When you have an answering machine on the same phone line
you use for fax calls, you must connect the answering machine
directly to the HP PSC (or through a directly-connected PC modem,
if applicable) as described in fax setup on page 115. If you do not
connect it as recommended, fax tones might be recorded on your
answering machine.
I hear static on my
telephone line ever
since I connected the
HP PSC
• If you did not connect the HP PSC from the port labeled “1-LINE” to
your telephone wall jack using the phone cord supplied in the box
with your HP PSC, you might hear static on your phone line and
you might not be able to fax successfully.* This special 2-wire cord
is different from the more common 4-wire cords you might already
have in your office. For more information, see I have difficulties
when sending faxes and when receiving faxes on page 145.
* This possible cause/solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the
HP PSC, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
• Using a telephone line splitter might affect the sound quality of
your phone line, causing static. Try removing the splitter and
connecting the HP PSC directly to the telephone wall jack.
problem possible cause and solution