Reference Guide

reference guide
troubleshooting information
109
troubleshooting
additional installation troubleshooting help
You might want to refer to the Read Me file for more information on possible
installation problems. On Windows, you can access the Read Me file from the
Start button on the task bar; select Programs, Hewlett-Packard, hp psc
2300 series, View the Readme File. In Macintosh OS 9 or OS X, you can access
the Readme file by double-clicking the icon located in the top-level folder of the
HP PSC software CD-ROM.
The Readme file provides more information, including:
• Using the reinstall utility after a failed installation to return your computer
to a state that will allow the HP PSC to be reinstalled.
• Using the reinstall utility in Windows 98 to recover from a Composite USB
System Driver missing.
This error might occur if the hardware is installed prior to installing the
software. After running the reinstall utility, reboot your PC, and install the
HP PSC software before connecting the HP PSC to your computer.
You can also find more information on the HP website at:
www.hp.com/support
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address
Book) are covered in the HP Instant Share screen-specific help. Specific
operational troubleshooting information is provided in operational
troubleshooting below.
operational troubleshooting
The hp psc 2300 series troubleshooting section in the hp photo & imaging help
contains troubleshooting tips for some of the most common issues associated
with your HP PSC. To access the troubleshooting information from a Windows
computer, go to the HP Photo & Imaging Director, click Help, and then choose
Troubleshooting and Support. Troubleshooting is also available through the
Help button that appears on some error messages.
To access troubleshooting information from a Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Photo and Imaging Help, and then click hp psc 2300 series
troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.