Reference Guide

reference guide
troubleshooting information
103
troubleshooting
A red X appears on
the USB connect
prompt
Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
follow these steps
1 Verify that the front panel cover is firmly attached, then unplug the
HP PSC and plug it in again.
2 Verify that the USB and power cables are plugged in.
3 Verify that the USB cable is set up properly as follows:
– Unplug the USB cable and plug it in again.
– Do not attach the USB cable to a keyboard or non-powered
hub.
– Verify that the USB cable is 3 meters or less in length.
– If you have several USB devices attached to your computer,
you might want to unplug the other devices during the
installation.
4 Continue with the installation and reboot the computer when
prompted. Then open HP Director and check for the essential icons
(scan picture, scan document, and hp gallery)
5 If the essential icons do not appear, remove the software and then
reinstall it as described in Some of the icons are missing in the
hp director on page 104.
problem possible cause and solution