Reference Guide

101

troubleshooting

troubleshooting information

This section contains troubleshooting information for the HP PSC 2300 Series

(HP PSC). Specific information is provided for installation and configuration

issues. References to the troubleshooting section in the hp photo & imaging help

are provided for operational topics.

This section contains the following topics:

• installation troubleshooting on page 101

• operational troubleshooting on page 109

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP PSC software and

hardware installation, and HP Instant Share.

This section contains the following topics:

• software and hardware installation troubleshooting on page 101

• hp instant share setup troubleshooting on page 109

software and hardware installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

• The HP PSC CD-ROM runs automatically

• The software installs

• Files are copied to your hard drive

• You are requested to plug in the HP PSC

• A green OK and check mark appear on an installation wizard screen

• You are requested to restart your computer

• The registration process runs

If any of these things did not occur, there might be a problem with the

installation. To check the installation on a PC, verify the following:

• Start the HP Director and check to make sure the following icons appear:

scan picture, scan document, and hp gallery. For information about

starting HP Director, see use the hp director software to do more with your

hp psc on page 6. If the icons do not appear immediately, you might need