Reference Guide

get support and other information from the internet
47
get hp psc 2100
support
This section explains the service information provided by Hewlett-Packard.
If you are unable to find the answer you need in the printed or onscreen
documentation supplied with your product, you can contact one of the HP support
services listed in the following pages.
get support and other information from the internet
If you have Internet access, you can get more information from the HP website at:
www.officejetsupport.com
The website offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies may be included with your HP PSC. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1 Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2 Reset your unit:
a. Turn off the unit using the
On button located on the unit’s front panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the
On button.
3 For more information, see the HP website at:
www.officejetsupport.com
4 If you are still experiencing problems and need to speak with an HP Customer
Support Representative:
– Have your serial number and service ID ready. To display your serial
number, on the front panel, press
Enter and Start Copy, Black at the
same time, until the serial number appears in the front-panel display. To