Reference Guide

hp psc 1300 series
chapter 11
70
hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
When you access the HP Instant Share website, online help is provided for any
error messages encountered.
photo memory card troubleshooting
If your HP PSC is connected to a computer, an error message might appear if
there are problems with the proof sheet or photo memory card features. If your
HP PSC is not connected to a computer, the amber Photo Error light might blink,
but there will be no error messages to inform you about the specific cause of the
problem. Here are some problems you might encounter at each stage of using
a memory card and proof sheet to produce prints.
error message possible cause and solution
Can’t connect to the
Internet
Your computer is unable to connect to the HP Instant Share server after
the Go Online screen appears.
• Check your Internet connection and make sure you are online.
• If you are behind a firewall, verify that your browser proxy settings
are correct.
HP Instant Share
Service temporarily
unavailable
The HP Instant Share server is currently down for maintenance.
• Try connecting again later.
problem possible cause and solution
You insert a memory
card, nothing seems
to happen
• The memory card is not fully inserted. Remove and reinsert the
memory card.
• The memory card is inserted incorrectly. Remove and reinsert the
memory card.
• There was already a memory card in a slot. Remove one memory
card. The HP PSC reads the remaining memory card.
• The memory card is defective or damaged. Reformat the memory
card or use a new one.
• There are no photos on the memory card. Use the memory card in a
digital camera, take some photos, and then use it in your HP PSC.
You press the Photo
button, but the
HP PSC does not print
a proof sheet
• Small media is loaded in the paper tray (proof sheets require Letter
or A4 paper). Place Letter or A4 paper in the paper tray.
• No photo memory card was in a slot when you tried to print a proof
sheet. Insert a memory card in the appropriate memory card slot,
wait for it to be read, and try again.
• The HP PSC had not finished reading the memory card. It can take
several minutes for the HP PSC to read a memory card that contains
many images. Wait for the Read Status LED to stop blinking before
you press the Photo button.
• There is a document already on the glass. Remove all documents
from the glass before printing a proof sheet.