User guide

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: from the Start screen, type

This PC, and then select This PC.

NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you

must recover using the recovery media that you created. See

Recovery using the Windows 8

recovery USB flash drive on page 31. If you did not create recovery media, you must use the

Windows 8 restore media (available separately). See

Recovery using Windows 8 restore media

on page 32.

3. If the HP Recovery partition is listed, restart the workstation, and then press Esc while the

company logo is displayed. The workstation Startup Menu opens.

4. Press F11 to select the System Recovery option.

5. Choose your keyboard layout.

6. Select Troubleshoot.

7. Select Refresh.

8. Follow the on-screen instructions to continue.

Using Windows 8 Reset

IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up

any personal information you want to retain.

If Windows is responding, use these steps to start Reset:

NOTE: You may be prompted by User Account Control for your permission or password when you

perform certain tasks. To continue a task, select the appropriate option. For information about User

Account Control, see Help and Support: from the Start screen type help, and then select Help and

Support.

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Select Settings.

3. Select Change PC settings in the bottom-right corner of the screen, select Update and Recovery

then select Recovery.

4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen

instructions.

If Windows is not responding, use these steps to start Reset: