Maintenance & Service Guide HP ProOne 400 G1 All-in-One
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product features ............................................................................................................... 1 Overview ................................................................................................................................ 1 Front components ..................................................................................................................... 3 Side components ...................................................................
Cleaning the monitor ............................................................................................... 16 Cleaning the mouse ................................................................................................. 16 Service considerations ............................................................................................................ 16 Power supply fan ....................................................................................................
Converter board .................................................................................................................... 50 System board shield ............................................................................................................... 52 Memory ................................................................................................................................ 53 SODIMMs ..............................................................................................
Solving Hard Drive Problems ................................................................................................. 103 Solving Media Card Reader Problems .................................................................................... 106 Solving Display Problems ...................................................................................................... 108 Solving Audio Problems .......................................................................................................
Clearing and resetting the CMOS .......................................................................................... 160 Appendix A Power Cord Set Requirements ...................................................................... 162 General requirements ........................................................................................................... 162 Japanese Power Cord Requirements .......................................................................................
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1 Product features Overview The HP ProOne 400 G1 All-in-One offers the following features: ● Integrated All-in-One form factor ● 50.8-cm (19.
● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM Disc Drive, or Slim BDXL Blu-ray Writer ● Intel H81 Express chipset ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● Intel integrated graphics ● DisplayPort video out (with audio) for second display support ● Serial port ● DP audio, DP to VGA/DVI/HDMI dongle support ● Integrated Realtek RTL8151GH-CG GbE Ethernet Controller ● Wireless connectivity (optional): ◦ Intel Dual B
Front components Component Component 1 Dual microphone array (optional) 4 Power button 2 Webcam activity LED (with optional webcam) 5 High-performance stereo speakers 3 Webcam (optional) Front components 3
Side components 4 Component Component 1 Optical disc drive eject button 6 HP 5-in-1 media card reader (optional) 2 Optical disc drive activity LED 7 USB 3.0 port 3 Tray-load optical disc drive 8 USB 3.
Rear components Component Component 1 Rear cover 6 Cable lock slot 2 Rear cover security screw 7 Power supply connector 3 Security screw hole 8 RJ-45 Gigabit Ethernet port 4 DisplayPort port 9 (4) USB 2.
Adjusting the stand This stand allows you to tilt the computer backward from 10 degrees to 25 degrees to set it to a comfortable angle.
Serial number location The computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tub
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys.
Tools and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resistant T-15 wrench Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge information on page 11 ● Do not use excessive force when inserting a drive.
SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
4 20 Illustrated parts catalog Chapter 4 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Description Spare part number Intel Pentium G3420T processor, 2.7 GHz, 3-MB L3 cache, 35W 753997-001 Intel Pentium G3220T processor, 2.6 GHz, 3-MB L3 cache, 35W 753996-001 Intel Celeron G1820T processor, 2.4 GHz, 2-MB L3 cache, 35W 753994-001 WLAN modules: HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001 HP WLAN 802.11 a/g/n, for use only in Indonesia 750147-001 HP WLAN 802.
Cables Description Spare part number Converter board cable 754080-001 Display (LVDS) cable 754079-001 Power button board cable 754083-001 Webcam cable 754084-001 Optical drive connector and cables 754081-001 Hard drive connector and cables 754082-001 Drives Description Spare part number Optical drives: Blu-ray writer (BD-RE) drive 719157-001 SuperMulti DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Optical drive bezel (for use in models without an optical drive) 754073-001 Hard dri
Description Spare part number 120 GB solid-state drive (SSD), SATA 6.0, MLC 756459-001 Hard drive removable frame carrier 732060-001 Sequential Part Number Listing 24 Spare part number Description 487562-001 DisplayPort cable 603250-001 Display Port (DP) to VGA 657958-001 SuperMulti DVD±RW drive 608394-001 DVD-ROM drive 616608-001 2 TB, 7200 rpm hard drive 617450-001 Display Port (DP) to HDMI 621418-001 1 TB, 7200 rpm hard drive 639135-001 320 GB, 7200 rpm hard drive, 2.
Spare part number Description 703372-001 HP Ultraslim Keyed Cable Lock 717382-001 HP WLAN 802.11 a/b/g/n, 2x2 719157-001 Blu-ray writer (BD-RE) drive 724795-001 Mouse, washable 724720-xx1 Keyboard, USB 724722-201 Keyboard, wireless keyboard and dongle for use in Brazil 724937-001 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD 724938-001 500 GB, 7200 rpm, hard drive, 2.
26 Spare part number Description 754081-001 Optical drive cable 754082-001 Hard drive cable 754083-001 Power button board cable 754084-001 Webcam cable 754085-001 Heat sink 754087-001 Power button board 754088-001 Antenna, for use with WLAN module 754089-001 Converter board 754090-001 Speaker 754735-001 Display panel 754736-001 Front bezel 754737-001 Rear cover 754741-001 Stand 755426-001 Backlight cable 756459-001 120 GB solid-state drive (SSD), SATA 6.
5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the computer. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Installing an rear cover security screw You may prevent access to internal components by securing the rear cover. Remove the T15 tamperresistant Torx security screw from the rear of the computer and screw it into the security screw hole (locking position) to prevent removal of the rear cover.
Rear cover Description Spare part number Rear cover 754737-001 The computer has one main rear cover that allows access to internal components. To remove the rear cover: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Turn the two screw latches at the bottom of the computer to the left (1) to release the bottom edge of the rear cover. 3. Rotate the bottom edge of the rear cover up (2), and then lift the cover off the computer (3).
Stand Description Spare part number Stand 754741-001 The computer stand is secured to a VESA mount inside the computer chassis. You can remove the stand and install the computer on a wall, monitor arm, or other mounting fixture. To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the three screws (1) securing the stand to the rear cover, and then remove the stand (2).
6. Tighten the captive screws to secure the rear cover in place. The computer is now ready to be mounted to a wall, monitor arm, or other mounting fixture.
VESA mount bracket The computer stand is secured to a VESA mount inside the computer chassis. You must remove the VESA mount to access the hard drive and system board. To remove the VESA mount bracket: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the three Torx screws (1) that secure the bracket to the computer, and then remove the bracket (2).
Description Spare part number 500 GB, 7200 rpm hard drive, 2.5-inch 686217-001 500 GB, 7200 rpm, hard drive, 2.5-inch, SSHD 724938-001 500 GB, 7200 rpm hard drive, 2.5-inch, SATA-6G 754078-001 320 GB, 7200 rpm hard drive, 2.5-inch 639135-001 320 GB, 7200 rpm hard drive, 2.5-inch, SATA-6G 754077-001 256 GB solid-state drive (SSD), self-encrypting (SED) 680020-001 180 GB solid-state drive (SSD), SATA 6.0, MLC 754076-001 180 GB solid-state drive (SSD), SATA 6.
2. Remove the rear cover (see Rear cover on page 29). The hard drive cage can now be seen in the lower left side of the chassis. 34 3. Loosen the captive screw securing the hard drive cage in the chassis (1). 4. Slide the hard drive cage left, and then lift it out of the chassis (2). 5. Remove the four mounting screws (1) securing the 3.5-inch hard drive in the hard drive cage. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive.
6. Slide the 3.5-inch hard drive out of the hard drive cage (2). For instructions on installing a hard drive, see Installing a hard drive on page 37. Removing a 2.5-inch solid state drive (SSD), self-encrypting drive (SED), or solid state hybrid drive (SSHD) 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). The hard drive cage can now be seen in the lower left side of the chassis. 3.
36 4. Slide the hard drive cage left, and then lift it out of the chassis (2). 5. Remove the four mounting screws (1) securing the 2.5-inch drive adapter in the hard drive cage. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. 6. Slide the 2.5-inch drive adapter out of the hard drive cage (2). 7. Remove the four screws (1) securing the 2.5-inch drive in the drive adapter. Be sure to keep the screws to use to install a replacement drive.
8. Slide the 2.5-inch hard drive out of the drive adapter (2). For instructions on installing a hard drive, see Installing a hard drive on page 37. Installing a hard drive ● Installing a 3.5-inch hard drive ● Installing a 2.5-inch solid state drive (SSD), self-encrypting drive (SED), or solid state hybrid drive (SSHD) Installing a 3.5-inch hard drive 1. Slide the new 3.5-inch hard drive into the hard drive cage (1). Be sure that the hard drive connector is facing up at the open end of the drive. 2.
3. With the 3.5-inch hard drive connector facing toward the center of the chassis, place the hard drive cage into the chassis and slide it toward the center until it snaps into place (1). 4. Tighten the captive screw (2) to secure the hard drive cage in the chassis. Installing a 2.5-inch solid state drive (SSD), self-encrypting drive (SED), or solid state hybrid drive (SSHD) 38 1. Insert the 2.5-inch solid state drive (SSD), self-encrypting drive (SED), or solid state hybrid drive (SSHD) into the 2.
4. Screw the four mounting screws with grommets through the sides of the hard drive cage into the 2.5-inch drive adapter (2). Be sure to keep the blue rubber grommets behind each screw. 5. With the 2.5-inch drive connector facing toward the center of the chassis, place the drive cage into the chassis and slide it toward the center until it snaps into place (1). 6. Tighten the captive screw (2) to secure the hard drive cage in the chassis.
2. Remove the rear cover (see Rear cover on page 29). The optical disc drive can now be seen in the upper left side of the chassis. 3. Loosen the captive screw through the optical disc drive bracket that secures the optical disc drive to the chassis (1). NOTE: The optical disc drive bracket is installed on the chassis if the model does not have an optical disc drive.
5. Remove the two screws attaching the optical disc drive bracket to the optical disc drive. 6. Attach the optical disc drive bracket to the new optical disc drive by screwing the two screws through the bracket into the new drive. 7. Place the new optical disc drive into the chassis and push the drive in firmly until it snaps into place (1). NOTE: The optical disc drive can be installed in only one way.
8. 42 Fasten the screw to the inside tab of the optical disc drive to secure the drive to the chassis.
Webcam module Description Spare part number Webcam module 763215-001 On products that ship with a webcam module, the module is located at the top of the computer. It is secured with two Phillips screws and has one connector. The webcam module is optional. To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3.
4. LIft up the assembly to gain access to the connector on the module, and then disconnect the cable from the module. To install a webcam module, reverse the removal procedures.
Speakers Description Spare part number Speakers 754090-001 Speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove four Torx screws that secure the speakers to the computer (1). 4. Disconnect the speaker cable from the system board connector (2). 5.
Power button board Description Spare part number Power button board 754087-001 The power button board is located on the top left side of the computer (when viewed from behind). It is secured to a removable bracket that is secured with one Torx screw. The board has one connector and is secured to the bracket with two Phillips screws. To remove the power button board: 46 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2.
3. Remove the Torx screw (1) that secures the bracket to the computer, and then lift the bracket up to gain access to the connector (2). 4. Disconnect the cable from the board.
5. Remove the two screws that secure the power button board to the bracket, and the remove the board from the bracket. To install the power button board, reverse the removal procedures.
Front bezel Description Spare part number Front bezel 754736-001 Webcam cover, for use in models without a webcam 754074-001 The front bezel is located on the front of the computer and is secured to the main system bracket with 14 Torx screws. You can separate the bezel from the computer with most of the computer assembled. You have to remove the rear cover and the webcam to remove the front bezel from the computer. To remove the front bezel: 1.
Converter board Description Spare part number Converter board 754089-001 The converter board is located on the left side of the computer. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel. To remove the converter board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2.
4. Remove the two black Torx screws (2) that secure the board to the computer. 5. Remove the converter board from the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Jumper settings are stamped into the metal in the chassis near the converter board, as well as provided below: CAUTION: panel.
System board shield The system board shield is located on the right side of the computer (when viewed from behind). To remove the system board shield: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the VESA mount bracket (see VESA mount bracket on page 32). 4. Remove the three screws that secure the shield to the chassis, and then rotate the shield out of the chassis.
Memory Description Spare part number Memory module, 8-GB 689374-001 Memory module, 4-GB 689373-001 Memory module, 2-GB 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.
Populating SODIMM sockets The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM channel locations. Location System board label Channel Lower Socket SODIMM1 Channel A Upper Socket SODIMM3 Channel B ● The system will operate in single channel mode if the SODIMM sockets are populated in one channel only.
4. Remove the system board shield (see System board shield on page 52). The memory modules can now be seen in the right side of the chassis. 5. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2).
6. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 7. 56 Reassemble the computer.
Battery The battery is located on the system board on the left side of the memory modules. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly.
58 5. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). 6. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). 7. Reassemble the computer. 8. Reset the date and time, your passwords, and any special system setups using Computer Setup.
Hard drive cable Description Spare part number Hard drive cable 754082-001 The hard drive connector and cables are located near the middle of the computer. The connector is secured with two Torx screws and has two cables that connect to the system board. NOTE: The hard drive connector cables are shorter and the screws are shorter than the optical drive connector cables and screws. To remove the hard drive connector: 1.
9. Remove the connector from the computer. To install the hard drive connector, reverse the removal procedures.
Fan Description Spare part number Fan 754086-001 The fan is located near the middle of the computer and is secured with three Torx screws. You do not have to remove the heat sink to remove the fan. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the VESA mount bracket (see VESA mount bracket on page 32). 4.
7. Remove the fan from the computer. To install the fan assembly, reverse the removal procedures. NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when installing the fan, push down on the fan assembly before you tighten the screws. Make sure the grommets are positioned correctly before tightening the screws.
Heat sink Description Spare part number Heat sink 754085-001 The heat sink is located near the middle of the computer and is secured with four captive Torx screws and one non-captive Torx screw. You do not have to remove the fan to remove the heat sink. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the VESA mount bracket (see VESA mount bracket on page 32). 4.
6. In the order indicated on the heat sink, loosen the four captive Torx screws (2), and then lift the heat sink out of the computer. CAUTION: Be sure the loosen the screws in the order indicated by the numbers stamped on the heat sink. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures.
Processor Description Spare part number Intel Core i7 4770T processor, 2.5 GHz, 8-MB L3 cache, 45W 758446-001 Intel Core i7 4765T processor, 2.0 GHz, 8-MB L3 cache, 35W 754000-001 Intel Core i5 4670T processor, 2.3 GHz, 6-MB L3 cache, 45W 753999-001 Intel Core i5 4570T processor, 2.9 GHz, 4-MB L3 cache, 35W 753998-001 Intel Core i3 4330T processor, 3.0 GHz, 4-MB L3 cache, 35W 753995-001 Intel Core i3 4130T processor, 2.9 GHz, 3-MB L3 cache, 35W 757416-001 Intel Pentium G3420T processor, 2.
8. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.
WLAN module Description Spare part number HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001 HP WLAN 802.11 a/g/n, for use only in Indonesia 750147-001 HP WLAN 802.11 a/b/g/n, 2x2 717382-001 The WLAN module is located on the upper right corner of the system board. The module is secured with one Phillips screw and has two connected antennas. To remove the WLAN module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2.
7. Lift the module to a 45-degree angle (3), and then pull it away to remove it from the socket. To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
System board Description Spare part number System board for use in models without the Windows 8 operating system 737339-001 System board for use in models with Windows 8 Standard 737339-501 System board for use in models with Windows 8 Professional 737339-601 System board for use in models with NetClone 757991-501 The system board is located on the right side of the computer (viewed from the rear). It is secured with eight Torx screws. To remove the system board: 1.
10. Remove the nine Torx screws that secure the system board to the computer. 11. Remove the system board from the computer. To install the system board, reverse the removal procedures. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure.
5. If necessary, press Ctrl+A to initiate edit mode. 6. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or marketing name. Flexbuild Serial Number Enter the Serial Number of Unit. Support SKU Number Enter the SKU or Product Number including Localization Code.
5. Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier.
6. Remove the four Torx screws that secure the display panel to the frame. The first image below shows screw locations on the top and bottom. The second image is an example of one of the four screws. 7. Lift the display panel up enough to gain access to the display cable underneath.
8. Disconnect the display cable from the back of the display by pressing in on the latches on the sides of the cable (1), and then pulling the cable away from the connector (2). To install a display panel, reverse the removal procedures. Be sure to correctly position the jumpers on the converter board for the installed display panel. CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel.
Optical drive cable Description Spare part number Optical drive cable 754081-001 The optical drive cables are located near the middle of the computer. The connector is secured with two Torx screws and has two cables that connect to the system board. The optical drive data cable routes under the fan, requiring removal of the fan to remove the cable. The optical drive connector cables are longer and the screws are larger than the hard drive connector cables and screws.
9. Disconnect the optical drive data (3) and power (4) cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. 10. Remove the connector from the computer. To install the optical drive connector, reverse the removal procedures.
Antenna Description Spare part number Antennas (for use with WLAN module) 754088-001 The antenna route from the WLAN module to transceivers at the top of the computer. To remove the antennas: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). 2. Remove the rear cover (see Rear cover on page 29). 3. Remove the VESA mount bracket (see VESA mount bracket on page 32). 4. Remove the hard drive (see Replacing a hard drive on page 33). 5.
12. Remove the antenna cables from the clips built in the computer. 13. Peel the main transceiver and the 2nd transceiver to disengage the adhesive that secure the transceivers to the computer. To install the antenna, reverse the removal procedures.
Cable routing Use the following image as a reference for how cables are routed in the computer.
6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 80 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Power Computer Setup—Power on page 88 Advanced Computer Setup—Advanced on page 89 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed.
Storage Options SATA Emulation WARNING! SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled. System IDs Allows you to set: Master Boot Record Security ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST.
DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.
● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is None. ● Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive. ● Factory Recovery Boot Support (Enable/Disable).
Option ROM Launch Policy PCIe Family Controller (Windows 8 only). Windows 8 installs as a UEFI operating system (as opposed to ‘legacy’), and ships with the ‘Legacy Support’ setting off in the BIOS. When ‘Legacy Support’ is off, the Option ROM Launch Policies are set to ‘UEFI Only’. These policies control whether the Legacy Option ROM or the UEFI driver is loaded for the following features: ● PXE Option ROMs (UEFI Only/Do Not Launch).
7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 93). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 95 in this guide.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 145 for more information. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the rear cover, press the power button, and see if the processor fan (or other system fan) spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message.
Table 8-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some models) Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard.
Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded.
“No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode.
High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control Panel > Network and Sharing Center. 2. Under Tasks, select Manage network connections. 3. Click Local Area Connection. 4. Click the Properties button. 5.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions. Table 8-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 8-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility.
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
9 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory.
6. Select Yes, and then click Next. Your computer restarts. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the first disc or the USB flash drive, select Yes, and then click Next to restart the computer. If you are using discs, insert the next disc when prompted. 7. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery.
NOTE: Some features might not be available on systems that are shipped without a Windows operating system. ● To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs. NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive.
capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery.
Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image, or create system repair media.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer after Windows has loaded, and then press and hold Shift while clicking Restart. NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to the Windows Recovery Environment by default. 4. Select Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 144 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2.
10 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 157.) 3. Verify monitor is attached and turned on. 4.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 917-Front Audio Not Connected Front audio connector has been detached or unseated from motherboard. Reconnect or replace front audio cable. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board.
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard.
Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table 10-2 Diagnostic front panel LEDs and audible codes (continued) Activity Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes six times, once every second, followed by a two second pause.
Table 10-2 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 Red Power LED flashes eleven times, once every second, followed by a two second pause.
11 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Establishing a Setup or Power-on password To establish the power-on or setup password features, complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 3. Press the F10 key to enter Computer Setup. 4. To establish Setup password, select Security > Setup Password and follow the instructions.
Resetting the Setup and Power-on password To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 11-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or rear cover. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
B Statement of Volatility HP confirms that Intel-based business desktop HP ProOne 400 G1 AIO Business PC (19.5” NT) desktop systems contain DDR3 volatile memory (memory amount depends on the customer configuration).
12. Select File > Default Setup > Restore Factory Settings as Default. This action resets settings back to their factory defaults. 13. Select File > Apply Defaults and Exit. 14. Shut down the computer, remove the power cord, remove the access panel, and then replace the black jumper onto header E49. Replace the access panel and power cord. If Computrace is enabled on the computer, see the service provider for instruction to disable the feature.
C Specifications Dimensions (with stand) Height 13.5 in 34.3 cm Width 19.5 in 49.5 cm Depth 3.0 in 7.7 cm Height 13.4 in 33.9 cm Width 19.5 in 49.5 cm Depth 2.0 in 5.2 cm (With stand) 12.2 lb – 12.9 lbs 5.55 kg – 5.84 kg (Without stand) 11.2 lb – 11.8 lbs 5.07 kg – 5.36 kg 50° to 95°F 10° to 35°C -22° to 140°F -30° to 60°C 10-90% 10-90% 5-95% 5-95% Dimensions (without stand) Approximate Weight Temperature Range Operating (At sea level with an altitude derating of 1.
Maximum Altitude (unpressurized) Operating 0 - 10,000 ft 0 - 3,048 m 0 - 30,000 ft 0 - 9,144 m (This value may be limited by the type and number of options installed. Maximum allowable altitude change rate is 1500 ft/min (457m/min)). Non-operating (Maximum allowable altitude change rate is 1500 ft/min (457m/ min).
Index A antenna removing 77 antennas spare part number 77 audible codes 154 audio problems 113 B backlight cable, spare part number 22, 26 Backup and Restore 141 battery disposal 18 battery, replacing 57 booting options Full Boot 145 C cable lock, spare part number 25 cable management 19 cable pinouts, SATA data 19 cable routing 79 cautions AC power 11 cables 17 cooling fan 16 electrostatic discharge 11 keyboard cleaning 16 keyboard keys 16 CD-ROM or DVD problems 128 chasis types, illustrated 11 cleaning c
hard drive recovery 143 hardware installation problems 119 heat sink removing 63 spare part number 21, 63 helpful hints 95 I installing 2.5-inch hard drive 38 2.5-inch self-encrypting drive (SED) 38 2.5-inch solid state drive (SSD) 38 2.5-inch solid state hybrid drive (SSHD) 38 3.
2.5-inch solid state drive (SSD) 35 2.5-inch solid state hybrid drive (SSHD) 35 3.5-inch hard drive 33 battery 57 stand 30, 32 resetting CMOS 157 password jumper 157 restoring the hard drive 143 S safety and comfort 94 safety precautions cleaning 15 SATA connectors on system board 18 data cable pinouts 19 hard drive characteristics 18 screws, correct size 17 security rear cover security screw location 28 self-encrypting drive (SED) 2.5-inch, installing 38 2.
