User guide

Troubleshooting 47
Contacting HP
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page
47) and operating system information ("Operating system information you need" on
page 48) before contacting HP for support.
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html).
Server information you need
Before contacting HP, collect the following:
• All information from any troubleshooting efforts to this point.
• A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic copy of this information to send by e-
mail to a support specialist. To collect this information, run the Survey Utility (if available) and refer
to the server documentation.
• A list of the system components:
o Product, model, and serial number
o Hardware configuration
o Add-on boards
o Monitor
o Connected peripherals such as tape drives
• A list of all third-party hardware and software:
o Complete product name and model
o Complete company name
o Product version
o Driver version