HP ProLiant BL460c G6 Server Blade User Guide Part Number 501274-001 March 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, Windows NT, and Windows Server are U.S.
Contents Component identification ............................................................................................................... 6 Front panel components ............................................................................................................................. 6 Front panel LEDs ....................................................................................................................................... 7 SAS and SATA hard drive LEDs.............................
BBWC battery pack cabling ..................................................................................................................... 45 Using the HP c-Class Blade SUV Cable ...................................................................................................... 45 Connecting locally to a server blade with video and USB devices.................................................................. 45 Accessing a server blade with local KVM .................................................
Symptom information ..................................................................................................................... 70 Prepare the server for diagnosis ...................................................................................................... 70 Service notifications................................................................................................................................. 71 Loose connections ............................................................
Component identification Front panel components Item Description 1 SUV connector* 2 Serial label pull tab 3 Release button 4 Server blade release lever 5 Power On/Standby button 6 Hard drive bay 1 7 Hard drive bay 2 *The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 Flex-10 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 Flex-10 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 Reserved — 6 System power LED Green =
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Item Description 15 Processor socket 1 (populated) 16 TPM connector 17 Cache module connector The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL460c G6 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 11
Operations Power up the server blade The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed. If the default setting is changed, use one of the following methods to power up the server blade: • Use a virtual power button selection through iLO 2. • Press and release the Power On/Standby button. When the server blade goes from the standby mode to the full power mode, the system power LED changes from amber to green.
• Use the Onboard Administrator GUI to initiate a shutdown: a. Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item. b. Initiate a shutdown from the Virtual Power menu: — Select Momentary Press to initiate a controlled shutdown of applications and the OS. — Select Press and Hold to initiate an emergency shutdown of applications and the OS. IMPORTANT: When the server blade are in standby mode, auxiliary power is still being provided.
Remove the access panel To remove the component: 1. Power down the server blade (on page 12). 2. Remove the server blade (on page 13). 3. Lift the access panel latch and slide the access panel to the rear. 4. Remove the access panel. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Setup Overview Installation of a server blade requires the following steps: 1. Install and configure an HP BladeSystem c-Class enclosure. 2. Install any server blade options. 3. Install interconnect modules in the enclosure. 4. Connect the interconnect modules to the network. 5. Install a server blade. 6. Complete the server blade configuration. For definitions of the acronyms used in this document, refer to "Acronyms and abbreviations" in the server blade user guide.
Interconnect bay numbering and device mapping • HP BladeSystem c7000 Enclosure To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals.
• HP BladeSystem c3000 Enclosure and Tower Enclosure Server blade signal Interconnect bay number Interconnect bay label Notes Flex-10 NIC 1, 2 (embedded) 1 — Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3,4 • Four port cards • Ports 1 and 3 connect to bay 3 • Ports 2 and 4 connect to bay 4 For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website (http://www.hp.
Connecting to the network To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network. Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-Thru modules and switch modules. For more information about interconnect module options, see the HP website (http://www.hp.com/go/bladesystem/interconnects).
2. Remove the enclosure connector cover. 3. Prepare the server blade for installation.
4. Install the server blade.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
2. Prepare the hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 8). Processor option WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts.
CAUTION: To prevent possible server blade malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number. CAUTION: To prevent possible server blade overheating, always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
8. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. 9. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
10. Align the processor installation tool with the socket and install the processor. 11. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
12. Close the processor socket retaining bracket and the processor retaining latch. 13. Remove the thermal interface protective cover from the heatsink.
14. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. 15. Install all DIMM baffles. 16. Install the access panel (on page 14). Memory options IMPORTANT: This server blade does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server blade can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types.
Channel Slot Slot number 3 F 5 C 6 This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This server blade supports both Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Item Description Definition 1 Size — 2 Rank 1R = Single-rank 2R = Dual-rank 4R = Quad-rank 3 Data width x4 = 4-bit x8 = 8-bit 4 Memory speed 10600 = 1333-MHz 8500 = 1067-MHz 5 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server blade. Standard ECC can correct single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using Standard ECC, the error is signaled to the server blade and causes the server blade to halt. Advanced ECC protects the server blade against some multi-bit memory errors.
Populated slots (per channel) Rank Speeds supported (MHz) 1 Quad-rank 1066 2 Single- or dual-rank 1066 Advanced ECC population guidelines For Advanced ECC mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 30). • DIMMs may be installed individually.
• UDIMM o First: A and B o Last: D and E o Do not populate slots C or F. After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring mirrored memory" on page 56). Multi-processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • • RDIMM o First: A and B o Next: D and E o Do not populate slots C or F.
o First: A and B o Last: D and E o Do not populate slots C or F. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring lockstep memory" on page 57). Multi-processor Lockstep population order For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • • RDIMM o First: A and B o Next: D and E o Do not populate slots C or F.
6. Install the DIMM. 7. Install all DIMM baffles. 8. Install the access panel (on page 14). If you are installing DIMMs in a mirrored or lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup Utility" on page 55). Mezzanine card option Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The card type determines where it can be installed in the server blade.
4. Remove the mezzanine connector cover. 5. Install the mezzanine card. Press down on the connector to seat the board. 6. Install the access panel (on page 14). 7. Install the server blade ("Installing a server blade" on page 18). Cache module and battery pack option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown. To install the component: 1. Back up all data on the hard drive. 2.
4. Remove the access panel (on page 14). 5. Remove all hard drives ("Hard drive option" on page 21). 6. Remove the hard drive backplane. 7. Remove the two T-15 screws from the front panel/hard drive cage assembly. 8. Remove the front panel/hard drive cage assembly.
9. Connect the BBWC battery pack cable to the cache module. 10. Install the cache module. 11. Route the BBWC battery pack cable ("BBWC battery pack cabling" on page 45).
12. Install the battery pack. 13. Install the front panel/hard drive cage assembly. 14. Install the two T-15 screws to secure the front panel/hard drive cage assembly to the chassis.
15. Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board. 16. Install the hard drives ("Hard drive option" on page 21). 17. Install the access panel (on page 14). 18. Install the server blade ("Installing a server blade" on page 18). HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server blade. This procedure includes three sections: 1. Installing the Trusted Platform Module board (on page 40). 2.
• Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. • When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
8. Remove the front panel/hard drive cage assembly. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 9. Install the TPM board. Press down on the connector to seat the board ("System board components" on page 9).
10. Install the TPM security rivet by pressing the rivet firmly into the system board. 11. Install the front panel/hard drive cage assembly. 12. Install the two T-15 screws to secure the front panel/hard drive cage assembly to the chassis.
13. Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board. 14. Install the access panel (on page 14). 15. Install the server blade ("Installing a server blade" on page 18). 16. Power up the server blade (on page 12). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password.
CAUTION: When a TPM is installed and enabled on the server blade, data access is locked if you fail to follow the proper procedures for updating the system or option firmware, replacing the system board, replacing a hard drive, or modifying OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
Cabling BBWC battery pack cabling • Cache module cabling: Use the 24-inch BBWC battery pack cable. • Mezzanine card cabling: Use the 11.5-inch BBWC battery pack cable. Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 11).
• USB keyboard • USB mouse • USB CD/DVD-ROM drive • USB diskette drive Numerous configurations are possible. This section offers two possible configurations. For more information, see "USB support and functionality (on page 63)." Accessing a server blade with local KVM For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub. CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector.
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections. 1. Connect the HP c-Class Blade SUV cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4.
Software and configuration utilities Server blade deployment tools Software drivers and additional components HP offers the following additional software components for server blades: • Health and Wellness driver and IML viewer • iLO 2 Management interface driver • Rack infrastructure interface service For Microsoft® Windows® OS users, these items are included in the HP ProLiant iLO 2 Standard Blade Edition, available from the HP website (http://www.hp.com/servers/lights-out).
To connect to the server blade using iLO 2, install the server blade in an enclosure. Onboard Administrator assigns an IP address to enable iLO 2 connectivity to the server blade. The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides webbased status for the HP BladeSystem configuration. For detailed information about iLO 2, refer to the HP Integrated Lights-Out User Guide on the HP website (http://www.hp.com/servers/lights-out).
o TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address o CD-ROM drive, CD/DVD-ROM drive, and/or diskette drive o Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).
Deployment methods Four primary deployment methods are supported: IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image of a bootable diskette. • PXE deployment (on page 51) • CD-ROM deployment (on page 52) • Diskette image deployment (on page 53) • SAN configuration (on page 54) PXE deployment PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.
4. After the server blade boots, follow the normal installation procedure for an OS. Windows Server® 2003 cannot be installed from a USB CD-ROM on the HP c-Class Blade SUV Cable if the hard drive is completely blank (no partitions defined). To install Windows Server® 2003, use one of the following methods: • Make a partition on the hard drive that Windows Server® 2003 will be loaded on. • Use the SmartStart CD 7.60 or later. • Use the Rapid Deployment Pack.
2. Remotely access the server blade through iLO 2. Refer to "HP BladeSystem c-Class advanced management (on page 48)." 3. Click the Virtual Devices tab. 4. Select Virtual Media. 5. Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade. 6. Use the iLO 2 Virtual Power Button feature to reboot the server blade. 7. After the server blade boots, follow the normal network installation procedure for the OS.
• Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software. • Enabling access to the Array Configuration Utility (on page 57), Array Diagnostic Utility (on page 64), and Erase Utility (on page 59) SmartStart is included in the HP ProLiant Essentials Foundation Pack.
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
3. Select System Options. 4. Select Advanced Memory Protection. 5. Select Mirrored Memory with Advanced ECC Support. 6. Press the Enter key. 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory To configure Lockstep memory: 1.
The utility also provides support for the following functions: • Reconfiguring one or more logical drives • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.
ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions. For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).
For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt). HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan software that exploit software security vulnerabilities by: • Enhancing system lifecycle management by incorporating vulnerability assessment and patching as integral parts of the system management process.
HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures. The HP Insight Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD.
NOTE: The server ships with the same version programmed on each side of the ROM. Safety and security benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server blade management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.
that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 54) or downloaded from the HP website (http://www.hp.com). Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X 7, so you can spend less time solving problems and more time focused on your business.
the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).
To download the tool and for more information, see the HP website (http://www.hp.com/support). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the server configuration, connect to the System Management homepage and select Version Control Agent.
• Server blade power-on problems flowchart (on page 75) • POST problems flowchart (on page 77) • OS boot problems flowchart (on page 79) • Server fault indications flowchart (on page 81) Start diagnosis flowchart Use the following flowchart to start the diagnostic process.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item See 1 "Symptom information (on page 70)" 2 "Loose connections (on page 71)" 3 "Service notifications (on page 71)" 4 The most recent version of a particular server blade or option firmware is available on the HP Support website (http://www.hp.com/support).
Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 • Maintenance and service guides for p-Class server blades, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info) • Maintenance and service guides for c-Class server blades, located on the Documentation CD or the HP website (http://www.hp.
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item Refer to 1 Server blade power-on problems flowchart (on page 75) 2 "POST error messages and beep codes (on page 83)" 3 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 4 "Symptom information (on page 70)" 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.
Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item See 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 77)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
* See the server blade OS boot problems flowchart (on page 79) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 60) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 81
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 "Management agents (on page 60)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
6. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technical support 100
Technical support 101
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache FC Fibre Channel iLO 2 Integrated Lights-Out 2 IML Integrated Management Log ORCA Option ROM Configuration for Arrays P2V physical to virtual PMP Performance Management Pack Acronyms and abbreviations 102
POST Power-On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SMP Server Migration Pack UID unit identification USB universal serial bus V2P virtual to physical V2V virtual to virtual Acronyms and abbreviations 103
VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 104
Index A access panel 14 acoustics statement for Germany 91 ACU (Array Configuration Utility) 57 additional information 68 ADU (Array Diagnostic Utility) 64 Advanced ECC memory 30, 31 Array Configuration Utility (ACU) 57 Array Diagnostic Utility (ADU) 64 ASR (Automatic Server Recovery) 58 authorized reseller 94 auto-configuration process 55 Automatic Server Recovery (ASR) 58 Autorun menu 54 B Basic Input/Output System (BIOS) 56, 59 batteries, replacing 84, 90 battery 9, 84, 90 battery replacement notice 90
E electrostatic discharge 92 enclosure connector 9 enclosure, installing into rack 15 environmental specifications 93 Erase Utility 59 error messages 83 European Union notice 88 external cables 45 F FCC (Federal Communications Commission) notice 86, 87 FCC rating label 86 features 6 Federal Communications Commission (FCC) notice 86, 87 firmware upgrade utility, troubleshooting 68 flowcharts 71, 72, 73, 75, 77, 79, 81 front panel buttons 6 front panel components 6 front panel LEDs 7 G general diagnosis flo
L OS boot problems flowchart 79 laser compliance 90 laser devices 90 LED, health 7, 8 LED, power button 7 LED, system power 7 LEDs 6, 8 LEDs, hard drive 8 LEDs, NIC 7 LEDs, SAS hard drive 8 LEDs, SATA hard drive 8 LEDs, troubleshooting 68 LEDs, unit identification (UID) 7 Lights-Out network-based deployment 48, 49, 51 local KVM, accessing a server blade with 46 local media devices, accessing 46 lockstep memory 30, 32, 57 loose connections 71 P M maintenance guidelines 65 Management Agents 60 management
S safety considerations 69 safety information 63 SAN configuration 54 SAS drives 8 SAS hard drive LEDs 8 SAS/SATA LED combinations 8 SATA hard drive 8 SATA hard drive LEDs 8 scripted installation 51 serial connector 11 serial label pull tab 6 serial number 58 series number 86 server blade release lever 6 server blade removal 13 server blades, installing 18 server fault indications flowchart 81 server features and options 21 Server Migration Pack 60 server options, installing 21 server specifications 93 serv
