HP ProLiant ML100 Series Server User Guide For HP ProLiant ML150 G6 Servers Part Number 501528-002a May 2009 (Second Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S.
Contents Operations................................................................................................................................... 6 Power up the server ................................................................................................................................... 6 Power down the server............................................................................................................................... 6 Remove the tower bezel ..............................
Option ROM Configuration for Arrays ....................................................................................................... 32 HP Insight Diagnostics.............................................................................................................................. 32 Management tools................................................................................................................................... 33 ROMPaq utility....................................................
Operating system problems ............................................................................................................ 73 Operating system updates .............................................................................................................. 74 Restoring to a backed-up version ..................................................................................................... 74 When to reconfigure or reload software ..........................................................
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 1. Power down the server (on page 6). 2. Do one of the following: o Unlock and remove the bezel ("Remove the tower bezel" on page 6). o Extend the server from the rack. 3. Remove the thumbscrew. 4. Slide the access panel back. 5. Lift and remove the access panel.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Optimum environment When installing the server, select a location that meets the environmental standards described in this section. Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices. Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
the support CD shipped with the server, or the CD that shipped with the option. The drivers may have updates that are available on the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
5. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. 6. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
7. Align the processor installation tool with the socket and install the processor. 8. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
9. Close the processor socket retaining bracket and the processor retaining latch. 10. Install the heatsink. See the server installation sheet. 11. Install the access panel. 12. Do one of the following: 13. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Power up the server (on page 6).
4. Install the storage controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 24)." 5. Connect the LED cable to the storage controller card. 6. Secure the cable with the cable clamp. 7. Connect the LED cable to the system board. For more information, see the label attached to the server access panel. 8. Install the access panel. 9. Do one of the following: 10. o Close or install the tower bezel, as needed.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. 7. Slide the media device part of the way into the bay. 8. Connect the SATA power cable to the media drive. 9. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 10. Slide the media drive fully into the bay until it is seated securely. 11. Install the fan holder. 12. Install the access panel. 13. Do one of the following: 14.
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect of DIMM slot population, see "General DIMM slot population guidelines (on page 21)." Memory subsystem architecture The memory subsystem in this server is divided into channels. Each processor supports three channels, and each channel supports two DIMM slots, as shown in the following table.
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 4-GB RDIMMs. Rank Single-processor Dual-processor Single-rank 24 GB 48 GB Dual-rank 24 GB 48 GB Quad-rank 24 GB 48 GB UDIMM maximum memory configurations The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2-GB single- or dual-rank UDIMMs.
• If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor. If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel. DIMM speeds are supported as indicated in the following table.
Single-processor Lockstep population order For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following order: • • RDIMM o First: A and B o Next: D and E o Do not populate slots C or F. UDIMM o First: A and B o Last: D and E o Do not populate slots C or F. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring lockstep memory" on page 31).
5. Open the DIMM slot latches. 6. Install the DIMM. 7. Install the air baffle. 8. Install the access panel. 9. Do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. If you are installing DIMMs in lock-step configuration, configure this mode in RBSU ("ROM-Based Setup Utility" on page 30). For more information about LEDs and troubleshooting failed DIMMs, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport).
4. Open the slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.
6. Install the expansion board. 7. Close the slot cover retainer. 8. Connect any required internal cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. 9. Install the access panel. 10. Do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. 11. Connect any required external cables to the expansion board. 12. Power up the server (on page 6).
• When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features. • When returning a system board for service replacement, do not remove the TPM from the system board. When requested, HP Service provides a TPM with the spare system board. • Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.
6. Install the TPM board. Press down on the connector to seat the board. 7. Install the TPM security rivet by pressing the rivet firmly into the system board. 8. Install the access panel. 9. Do one of the following: 10. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Power up the server (on page 6). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled.
• Always store the recovery key/password in multiple locations. • Always store copies of the recovery key/password away from the server. • Do not save the recovery key/password on the encrypted hard drive. Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup. See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server.
Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drive configuration RAID function (smart array controller) RAID function (software) 2 0 or 1 0 or 1 3 5 — 4 6 or 10 10 6 50 — 8 60 — To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
6. Press the Enter key. 7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on Lockstep memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Management tools ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. Online versions of the ROMPaq utility are also available for updating the system firmware. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.
iLO Select Pack functionality is activated with a simple license key, found on the back cover, through a web-based GUI or CLI. The Lights-Out Configuration Utility can script license key activation on multiple LO100i processors. For more information about LO100i features, see the LO100i documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support.
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. For more information, see the HP website (http://www.hp.com/go/insightremotesupport). Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.
NOTE: Enabling the RAID option in RBSU is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media. 2. During POST, press the F10 key to launch RBSU. If you fail to press F10 before POST, you will need to restart the server. 3. In the Advanced menu screen, select Hard Disk Configuration. 4. Set the Configure Controller 1 field to RAID. 5. Press F10, then select Yes to save the changes and close RBSU.
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives LO100i Advanced provides diskette drive and CD-ROM drive functionality through the LO100i Virtual Floppy and CD-ROM features. For detailed information about LO100i Advanced, refer to the HP Integrated Lights-Out User Guide on the HP website (http://www.hp.com/servers/lights-out). Creating a diskette image Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions on the HP website (http://h20000.www2.hp.
7. Use LO100 Virtual Floppy to access the PC diskette drive. For more information about Virtual Floppy, see the HP ProLiant Lights-Out Remote Management User Guide on the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp). 8. Power up the server (on page 6). 9. Install the operating system ("Installing an operating system" on page 38).
6. Follow the remaining on-screen instructions to complete the installation. Installing a supported Linux or NetWare OS To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller, refer to the OS documentation.
Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1.
This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
WARNING: To reduce the risk of personal injury or damage to the equipment: 20.41-27.22 kg 47.18-60 lb • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information.
• Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 35)." For detailed information on updating firmware, see "Firmware maintenance (on page 76)." DIMM handling guidelines CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive.
• OS boot problems flowchart (on page 52) • Server fault indications flowchart (on page 53) Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process.
Item See 1 "Symptom information (on page 42)" 2 "Loose connections (on page 43)" 3 "Service notifications (on page 43)" 4 The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). 5 "General memory problems are occurring (on page 65)" 6 • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) 2 "Loose connections (on page 43)" 3 "General memory problems are occurring (on page 65)" 4 • "Hardware problems (on page 55)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system.
Item See 3 "General memory problems are occurring (on page 65)" 4 • "Hardware problems (on page 55)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) 5 "General diagnosis flowchart (on page 46)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.
Hardware problems Power problems (on page 56) General hardware problems (on page 57) Internal system problems (on page 59) System open circuits and short circuits (on page 67) External device problems (on page 68) Audio problems (on page 69) Printer problems (on page 69) Mouse and keyboard problems (on page 69) Modem problems (on page 70) Network controller problems (on page 72) Troubleshooting 55
Power problems Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards. 3. Replace the power cord with a known functional power cord to be sure it is not faulty. 4.
7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred. NOTE: The optimal operating temperature for UPS batteries is 25°C (77°F).
7. Be sure other components were not unseated accidentally during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. 9. Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before installing the correct drivers. 10.
3. Refer to the device documentation to be sure the device is properly installed. For example, a thirdparty PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1. Uninstall the device. If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2.
Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting a DVD into a drive that only supports CDs. Drive is not detected Action: 1. Be sure no loose connections (on page 43) exist. 2.
Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: 1. Be sure no loose connections (on page 43) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. 4. Be sure the diskette drive is cabled properly. Refer to the server documentation.
DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive. • If the tape is write protected, remove the write protection. If the tape still does not work, insert another tape into the drive to see if the original tape is faulty.
Server cannot find the DLT drive Action: • Be sure a device conflict does not exist. Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible. • Be sure the maximum number of drives per controller has not been exceeded. Refer to the controller documentation to determine the capacity of the controller. NOTE: It is recommended that no more than two DLT drives per bus exist.
Hard drive problems System completes POST but hard drive fails Action: 1. Be sure no loose connections (on page 43) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Run Insight Diagnostics and replace failed components as indicated. No hard drives are recognized Action: 1. Be sure no power problems (on page 56) exist. 2.
Data is inaccessible Action: 1. Be sure the files are not corrupt. Run the repair utility for the operating system. 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. 3. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU ("ROM-Based Setup Utility" on page 30). See the TPM replacement recovery procedure in the operating system documentation. 4.
Memory count error exists Possible Cause: The memory modules are not installed correctly. Action: 1. Be sure the memory modules are supported by the server. See the server documentation. 2. Be sure the memory modules have been installed correctly in a supported configuration. See the server documentation. 3. Be sure the memory modules are seated properly ("DIMM handling guidelines" on page 44). 4. Be sure no operating system errors are indicated. 5.
Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. 2. Be sure each processor is supported by the server and is installed properly. Refer to the server documentation for processor requirements. 3. Be sure the server ROM is up to date. 4. Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on the server.
• Be sure no loose connections (on page 43) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components. External device problems Video problems Screen is blank for more than 60 seconds after you power up the server Action: 1. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. 2.
Video colors are wrong Action: • Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor. • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation.
o If the problem no longer occurs, the original input device is defective. Replace the device. 7. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections. 8. Be sure the keyboard or mouse is clean. Modem problems No dial tone exists Action: 1. Be sure the cables are plugged in as specified in the modem documentation. 2.
or Reconfigure the auto-answer option to respond in fewer rings than the answering machine. b. Restart the server, and then reattempt the connection. Modem does not connect to another modem Action: 1. Be sure a dial tone exists. 2. Be sure the line is not in use at another extension before using it. 3. Be sure you are dialing the correct telephone number. 4. Be sure the modem on the other end is working. Modem disconnects while online Action: 1. Be sure no loose connections (on page 43) exist. 2.
3. If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11. You are unable to connect at 56 Kbps Action: 1. Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate. 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested.
Network controller stopped working when an expansion board was added Action: 1. Be sure no loose connections (on page 43) exist. 2. Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 3. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. a. Uninstall the network controller driver for the malfunctioning controller in the operating system. b.
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. Action: • Remove any newly installed software or hardware to verify that they are not the cause. • Boot the server in Safe Mode or Last Known Good Configuration. If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 78).
When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3.
Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: • Check the application log and operating system log for entries indicating why the software failed. • Check system settings to determine if they are the cause of the error.
Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation).
Updating firmware To verify the firmware version, use HP Insight Diagnostics. To update the firmware: 1. Check the firmware version on the device. 2. Determine the latest firmware version available. 3. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation. 4. Update the firmware to the current version supported for the hardware configuration. 5.
o • If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).
o WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) o Boot.ini o Memory.dmp o Event logs o Dr. Watson log (drwtsn32.
• o /etc/modules.conf or etc/conf.modules o /etc/lilo.conf or /etc/grub.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technical support 96
Technical support 97
Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility CCITT International Telegraph and Telephone Consultative Committee CS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request ISP Internet service provider Acronyms and abbreviations 98
KVM keyboard, video, and mouse LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM non-volatile memory PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Suppo
RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SSD support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature TPM trusted platform module UPS uninterruptible power system USB universal serial bus VGA video graphics array Acronyms and abbreviations 100
Index A access panel 6 application software problems 75 AT commands 70, 71 audio 69 audio problems 69 authorized reseller 78, 90 B backup, errors 63 backup, restoring 74 Basic Input/Output System (BIOS) 31, 33 batteries, insufficient warning when low 57 battery 57, 82, 87 battery replacement notice 87 BIOS (Basic Input/Output System) 31, 33 BIOS upgrade 33 BSMI notice 86 C cables 16, 43, 84 cables, VGA 69 Canadian notice 85 cartridge, tape 62 cautions 41 CD-ROM drive 36, 59 class A equipment 83 class B eq
H M hard drive LED cable 16 hard drive LEDs 44 hard drive problems, diagnosing 64 hard drive, failure of 64 hard drives 16, 44, 64 hard drives, determining status of 44 hardware options 13 hardware options installation 11, 13 hardware problems 57 hardware troubleshooting 57, 58, 59, 68 hotfixes 74 HP technical support 78, 90 HP website 90 management tools 33 media devices, installing, with a media latch 17 memory 18, 31, 65 memory count error 65, 66 memory not recognized 66 memory problems 65 Microsoft o
pre-diagnostic steps 40 printer problems 69 printers 69 problem diagnosis 40 processor failure LEDs 67 Processor Power Module (PPM) 66, 67 processor problems 67 processors 13, 67 R rack installation 11 rack resources 8 rack stability 41 rack warnings 11, 41 read/write errors 61, 62 recovery key 28 registering the server 12 regulatory compliance identification numbers 83 regulatory compliance notices 83, 85 required information 79, 90 requirements, airflow 9 requirements, environmental 9 requirements, power
